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Lexus of London
London, ON
4,185 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,185 reviews
November 20, 2025
Sales Rep Jillian was excellent no pressure (Jillian was the reason I purchased the card from Lexus of London, Very helpful did not push to make the sale. the quality of service from the sales Rep was abov the reason I purchased the card from Lexus of London, Very helpful did not push to make the sale. the quality of service from the sales Rep was above and beyond), Sales Finance Mgr was great, new I did not want to hear the big sales pitch on extra warranties and was ready when I came in. Deliver specialist was excellent, very knowledgeable answered all my questions and did not mind going over options that I was very interested in. Dealership was excellent staff was good. Waiting area well stocked with mufffins and coffe while you waited. More
by Daveljennings@outlook.com
November 18, 2025
I recently purchased a 2020 Toyota Corolla from Lexus of London, and the experience was fantastic from start to finish. Lisa Ali was the salesperson who helped me, and she was incredibly kind, patient, and London, and the experience was fantastic from start to finish. Lisa Ali was the salesperson who helped me, and she was incredibly kind, patient, and easy to work with. She made the whole process smooth and enjoyable, with no pressure at all. I’m really happy with my car and highly recommend Lisa and the team at Lexus of London for anyone looking for a great buying experience! More
by dylansteele3
Employees Worked With
November 18, 2025
I recently leased a new vehicle, and I couldn’t be more impressed with the exceptional service I received. The entire process was smooth and efficient, making the transition from my previous car to the new impressed with the exceptional service I received. The entire process was smooth and efficient, making the transition from my previous car to the new one completely hassle-free. The entire experience was stress-free, and I felt valued as a customer throughout. Highly recommend for anyone looking to lease a car – top-notch service from start to finish! Thank you Rick! More
by Marion
Employees Worked With
November 18, 2025
Rick has been wonderful to work with. I have purchased to vehicles with Rick and would highly recommend working with him. I have purchased to vehicles with Rick and would highly recommend working with him. More
by adefraeye
November 15, 2025
What an exciting day. Minus the weather. But that didn't seam matter. Because when it started to rain selflessly Brenden rain in to the rain to back my new NX-350 back In Minus the weather. But that didn't seam matter. Because when it started to rain selflessly Brenden rain in to the rain to back my new NX-350 back In out of the rain. Taking all the rain drops of his very nicely tucked in uniform top. Brenden thank you for showing me all the new features. Customer service that you don’t see everyday. The time you took to make sure I fully understand all the vehicles features was very important. More
by georgieoakes
November 15, 2025
All Staff extremely professional & knowledgeable. Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff More
by lagreen
Employees Worked With
November 12, 2025
Upon entering the dealership everyone was respectful, knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went above and beyond to ensure my husband and I were well taken care of. Excellent service and top notch people! More
by Katherine
November 12, 2025
He is a very professional, excellent and kind person. I had a very good experience buying a car here. My subsequent vehicle maintenance will also be carried out here.. I had a very good experience buying a car here. My subsequent vehicle maintenance will also be carried out here.. More
by yonghenglin05
