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Lexus of London

London, ON

4.9
4,172 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,172 reviews

October 31, 2025

Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c More

by Woodsy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2025

Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv More

by kmychayluk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2025

Courteous, knowledgeable, efficient, all departments satisfactory. sales person was excellent, general manager was on top of his game and delivery was exceptional More

by marv.linda
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2025

I had an outstanding experience with Ms Cook. From the moment I arrived, she was welcoming, knowledgeable, and genuinely interested in helping me find the right car. She is very patient, honest, More

by Lili Ataie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2025

I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided More

by ppham20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shane. Providing seamless service is our goal, and it’s great to know he made your visit enjoyable. We appreciate your support and look forward to assisting you again!

October 29, 2025

Went for just a view and I came out with an amazing SUV. Lisa was so nice, warming and professional. I will recommend her always. More

by lekanalake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akeem Pearce
Oct 31, 2025 -

Lexus of London responded

Thank you for your wonderful review! We're thrilled to hear about your experience and that you found the perfect SUV with Lisa’s help. We appreciate your recommendation and look forward to welcoming you back in the future!

October 25, 2025

Very good service and help me choose my favorite car. I will recommend him to my friends! More

by James
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Lexus of London responded

Thank you, James! We're thrilled to hear you had a great experience and found the perfect car. Your recommendation means a lot to us. We look forward to welcoming your friends soon!

October 23, 2025

We have leased several vehicles from Lexus of London for close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan More

by Anj
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

Lexus of London responded

Thank you, Anj, for your wonderful feedback! We're thrilled to hear about your positive experiences over the years. It’s great to know that Rick, Brendan, and Chris provided the support you needed. We appreciate your loyalty and look forward to continuing to serve you!

October 20, 2025

First and foremost Rick was an absolute pleasure to work with. He was so patient and understanding for all our needs and wants! He listened to us and we really appreciated that! He gave us so much More

by Rahul.rana1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Lexus of London responded

Thank you for your fantastic review, Rahul! We're thrilled to hear about your positive experience with Rick. His dedication to understanding your needs truly embodies our commitment to excellent service. We look forward to assisting you again in the future! Enjoy your new car!

October 18, 2025

My excellent salesperson Lisa Ali was excellent, responsive, knowledgeable and kind throughout the whole process. I am very happy with my car and with the team they have at Lexus of London. I would More

by Mohammad Al-Dean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Lexus of London responded

Thank you, Mohammad! We’re thrilled to hear about your positive experience with Lisa and our team. Your recommendation means a lot to us. Enjoy your new car, and we look forward to serving you again in the future!

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