Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,851 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,851 reviews
December 21, 2024
What a wonderful experience all around! My elderly father had not been into a car dealership for nearly 15 years and was of course, apprehensive about the possible experience. Working with My elderly father had not been into a car dealership for nearly 15 years and was of course, apprehensive about the possible experience. Working with Lisa was wonderful. She was kind, thoughtful, knowledgeable, and most importantly...listened! She was very responsive and truly a treat to work with. I truly recommend Lisa for any future Lexus purchases you may have! More
by Chrissy M
Employees Worked With
December 20, 2024
Larry did a very excellent job from the beginning to the end of delivery for my new car of the lexus. He gave me some useful suggedtions and ideas for this purchase. I really appreciate his professional wor end of delivery for my new car of the lexus. He gave me some useful suggedtions and ideas for this purchase. I really appreciate his professional work for me. More
by skyline guy
Employees Worked With
December 19, 2024
Excellent experience! Gentrit Raka made the experience super easy and he was great to talk to. Corey Cohen was great too. Overall 5 star. Gentrit Raka made the experience super easy and he was great to talk to. Corey Cohen was great too. Overall 5 star. More
by bvanelslander38
Employees Worked With
December 19, 2024
This was a trade for our 5th RX 350. We knew what we wanted; and, the Product Advisor, Lisa Ali made the experience simple and easy. Negotiating was straightforward with quick approval. We knew what we wanted; and, the Product Advisor, Lisa Ali made the experience simple and easy. Negotiating was straightforward with quick approval. Surprisingly, the vehicle we wanted was delivered 1 week later. More
by CRAIG & FRAN
Employees Worked With
December 19, 2024
Larry helped me to find my ideal car at a really good price. His service is excellent. Thank you Larry. price. His service is excellent. Thank you Larry. More
by ZYM8962
December 19, 2024
Service was excellent as usual, & I got a great price in new tires, & everyone I deal with are knowledgeable & professional. new tires, & everyone I deal with are knowledgeable & professional. More
by mckeec
Employees Worked With
December 19, 2024
It’s a wonderful experience from Larry informing me several types of cars, helping me make the final decision to getting the car. Thanks for his passionate, professional and effective service. Also tha several types of cars, helping me make the final decision to getting the car. Thanks for his passionate, professional and effective service. Also thank Chris for his patience and precise working style. More
by wysaperp
December 19, 2024
Helpful, reliable, professional, and knowledgeable. Highly recommend Rick Watson for purchasing both used and new Vehicles. Highly recommend Rick Watson for purchasing both used and new Vehicles. More
by bnicpon
December 18, 2024
Rick was accommodating from the outset. He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the sam He took the time to explain a variety of options to best suit our needs. We were referred to Rick by a friend and we would not hesitate to do the same. More
by ann
Employees Worked With
December 18, 2024
I found Jillian to be an excellent professional who listened well to my needs and responded appropriately. her being recommended by an existing Lexus London owner was well deserved. listened well to my needs and responded appropriately. her being recommended by an existing Lexus London owner was well deserved. More
by Bob Merrifield
Employees Worked With
