Romeo Nissan
Romeo Nissan at Lexus of London

Romeo Nissan

Service Advisor

Lexus of London

1065 Wharncliffe Rd S
London, ON N6L 1J9

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4.9
501 Reviews
4.9

501 Reviews

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501 Reviews of Romeo Nissan

September 12, 2025

Dealership Rating
Employee Rating

Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v More

by not2blue
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dale Craig

Sep 15, 2025

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear that Romeo and Dale provided you with such helpful and professional service. Your recommendation means a lot to us, and we’re glad we could assist with your onboard screen issues. We look forward to serving you again!

September 12, 2025

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Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More

by tbewley50
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Dale Craig

Sep 16, 2025

Lexus of London responded

Hello, Terribly sorry that you were disappointed with your service visit. We do sincerely appreciate your feedback and are committed to providing a great experience so would love the opportunity to connect for some further detail in an effort to hopefully turn this experience around for you and ensure it does not happen again in the future. Please give me a call whenever is best for you! Stephanie Shearsby 519-878-3608

Sep 16, 2025

tbewley50 responded

Your customer service is very poor and disappointing. I brought my granddaughter's vehicle in to get the radio fixed and was told that it should be ready that day. Unfortunately, it wasn't. The service advisor didn't get back to me until 5.30 pm the next day after I had left a message that morning. The part didn't work so they ordered something else. I phoned the next day, but as usual, no one answered the phone. A week passed and still no response from the service advisor. After 11 days I phoned to let them know that I was going to pick up the vehicle, but as usual, I had to leave a message, nobody picked up. This problem with the radio has been ongoing for more than 3 months, service says that they are waiting for a part, it arrives and doesn't work now they order another part and they don't have any idea when it will arrive. What happens if this part doesn't work Your service department needs to understand that the customer needs more information about their vehicles repair status. When a customer calls, they need to be able to talk to an advisor not an answering machine that nobody checks regularly. I left a message and it took 6 hours to get a response. I understand that it can take a while to get parts, but 3 months to get a radio fixed.

August 27, 2025

Dealership Rating
Employee Rating

Excellent service! Jillian was helpful, patiently answered our questions and took very good care of us. We felt we were in very good hands! More

by Jclschmidt
Recommend Dealer
Yes
Sep 16, 2025

Lexus of London responded

Thank you for your valued business and the 5 star review! You are in great hands with Jillian for years to come! Stephanie Shearsby Senior Sales Manager

August 22, 2025

Dealership Rating
Employee Rating

Peter was professional, friendly and transparent. He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! More

by Jaimatt
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Recommend Dealer
Yes

Other Employees Tagged: Peter Engelmanas

July 30, 2025

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Lexus of London is extremely helpful. They make the buying experience so less stressful than most. My experience with Gillian Cook was pleasant and easy. The help after purchase in getti More

by carolechadwick375
Trade-in Experience
Recommend Dealer
Yes

June 10, 2025

Dealership Rating
Employee Rating

Lexus London has a team of professionals that served their clients with care and skills. I have deal with them since 2012 with 3 brand new Lexus purchased from them. I was never let down before and espe More

by Happy feet
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dale Craig

Jun 13, 2025

Lexus of London responded

It's truly rewarding to hear about your consistent positive experiences with Lexus of London since 2012. We're especially proud of Romeo's excellent and professional leadership in our service department, ensuring clients like you always receive top-notch care. Thank you for your continued loyalty, and we look forward to seeing you again!

June 06, 2025

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Was thorough with the walkthrough of information and payments which helped us make informed and confident decisions. More

by S
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Pinelli, Rick Watson

Jun 13, 2025

Lexus of London responded

Thank you for the lovely review, S! Ensuring our clients feel informed and confident is a top priority for our team, and we're so happy to hear that our thorough walkthrough achieved just that for you. We appreciate your kind words!

May 18, 2025

Dealership Rating
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Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. More

by Keith
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shanna McQuarrie

May 19, 2025

Lexus of London responded

Hi Keith, thank you for taking the time to share your experience. We're glad you hear that our Service team at Lexus of London has been able to deliver a great service experience so far. We very much look forward to serving you again soon at your next service visit.

May 18, 2025

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I have owned a Lexus for many years now and always receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including More

by Brenda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dale Craig

May 19, 2025

Lexus of London responded

Hi Brenda, thank you for sharing your experience at Lexus of London. We're happy to hear that it's been a seamless service experience so far. We work hard to ensure our guests are kept informed at all times, and we pride ourselves in representing the Lexus brand. We truly appreciate you choosing Lexus of London, and we look forward to serving you again at your next service visit.

May 10, 2025

Dealership Rating
Employee Rating

Romeo Explains the required services so I leave confident my car is in good condition More

by Najet Hassan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 15, 2025

Lexus of London responded

Hi Najet, thank you for taking the time to share. We're glad to hear that Romeo and our Service team were able to assist during your service visit. We look forward to welcoming you back to Lexus of London for your next service.

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