Jason DeFelice | Page 37

Courteous, informative and respectfull of your time I have been dealing with Toyotatown since 2012 when I bought my Sienna. My main service consultant through out the last few years has been Helena Vrab I have been dealing with Toyotatown since 2012 when I bought my Sienna. My main service consultant through out the last few years has been Helena Vrabec. I have found her to be very informative and willing to answer any of your questions as well as making suggestions on any new products that you are interested in. She even remembered that the last time that I was in that my Mother was not doing very well and asked me the next time that I was in how she was doing. I really appreciated her concern and was very impressed that she had remembered our last conversation moths ago. Thank you Helena! Its amazing how such a simple act of kindness can affect you in such a positive way. More

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Outstanding Service Since purchasing my 2014 Camry the level of service that I have received has always been first-class. The people are friendly, helpful and professiona Since purchasing my 2014 Camry the level of service that I have received has always been first-class. The people are friendly, helpful and professional. The service to my vehicle is exceptional in every regard. From the time you drive in to the time you leave you are treated like family. By observing the people working here you can see that they work hard, enjoy their job and want to make your visit a reason to come back again. I have had the pleasure of working with many of the service people over the years and there is one thing you can count on with each visit, the outstanding level of service. More

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Maintenance @ Toyota Town Drove through the door, greeted by name, and with a smile. My service advisor, Jason, who asked me the reason for my visit. Jason was professional a Drove through the door, greeted by name, and with a smile. My service advisor, Jason, who asked me the reason for my visit. Jason was professional and explained what should be done to my 2018 RAV4 Once the car was in the shop, Jason came to talk to me and we discussed possible issues that should be addressed. All in all, great experience, I am definitely coming back! Thank you Jason and All the staff, Meagan, and Chelsey, that helped make the wait comfortable and relaxing. More

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Service on a 1998 Camry I took my 1998 Camry to resolve a steering fluid leak and electrical system failure following work by another garage in our area. The latter problem I took my 1998 Camry to resolve a steering fluid leak and electrical system failure following work by another garage in our area. The latter problem occurred on 3 occasions over 3 years and resulted in both alternator and battery replacement each time. On one occasion this failure occurred while the car was being driven causing loss of power steering and power brakes. This issues were quickly resolved at Toyota Town by Senior Service Advisor, Jason DeFelice. The leak was the result of an improper previous installation of a high pressure metal tube that damaged the pump for the steering. The electrical problem was the result of a short in the dome light in the cabin that was not previously identified despite the use of a computer system diagnosis on each occasion at the other garage. Neither the battery nor alternator required replacement. More

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Jason DeFelice goes the extra mile!! Awesome service We went to Toyota Town to have a service person check the wear left on a Michelin Lattitide tire that has been making noise for some time. Senior Serv We went to Toyota Town to have a service person check the wear left on a Michelin Lattitide tire that has been making noise for some time. Senior Service Advisor Jason DeFelice was that person and readily checked the tire for wear that remained so Michelin could be contacted for warranty. I also requested a brake inspection of the 2014 Rav 4. The rear brakes were found to require repair and the front needed servicing. Living 45 km away we needed to return home and leave by noon. The brakes could not be completed by that time. Jason looked after acquiring a loaner vehicle for us to return home to care for an ailing wolfhound and come back. In our absence he contacted Michelin on our behalf to request warrant on the cupping tires making noise. He managed to have Michelin offer a 10% purchase price on 2 new tires. We were very grateful for his extra service and would like to advise the owners how lucky they are to have such a conscientious Service Advisor looking after their customers. Jason really has earned a raise or a decent bonus in our eyes and we hope his employers are aware of this. Thank you once again Jason. GREAT JOB WELL DONE! More

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Quality first service the price Jason DeFelice My first major visit to Toyota Town: On arrival I met Jason DeFelice who advised confirmed this was an all day job. Immediately he advised me that a My first major visit to Toyota Town: On arrival I met Jason DeFelice who advised confirmed this was an all day job. Immediately he advised me that a front end alignment was needed as I drove through the machine on entering the shop. We added it to the list (trust everyone until they prove you wrong). Grateful for the service. He offered me shuttle service. We kept in contact all day and as the car was being worked on he advised me that the brakes, which I had put on the list, did not need to be worked on. A major savings. Thank you, thank you, thank you. Jason had us picked up by shuttle and returned to Toyota Town. As my wife said the car looked brand new, and runs new. I believe in regular maintenance and service. Jason is a main reason I drive from Sarnia to London for service to our Avalon. thank you one more time. By the way the ladies Sheila, Natalie Marsh Lexus and office staff were very friendly and helpful in helping us pass part of the day. Frank F. Vautour More

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Amazing Service Department I brought my Camry in for service on Saturday, July 27/19, without an appointment, and Rob Dako was able to fit me in. Toyotatown is the only place th I brought my Camry in for service on Saturday, July 27/19, without an appointment, and Rob Dako was able to fit me in. Toyotatown is the only place that I trust servicing my cars and they have been doing it now for 29 years. Rob was his usual friendly, knowledgeable self and had my cars recommendations and prices listed when I went to pay my bill and discussed them with me. I trust Robs advice completely and respect his advice regarding my service needs. That is why I am able to enjoy freedom of motoring as a result. Keep up the good work! More

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Great service from Jason DeFelice Brought my car in for an interior detailing and was greeted by a valet and quickly helped by Jason. Jason also identified that my car was in need of Brought my car in for an interior detailing and was greeted by a valet and quickly helped by Jason. Jason also identified that my car was in need of an alignment from their hassle free alignment machine that checks as you drive into their service department. Marwan was the person that detailed my car, and I would not have anyone else do it. He takes great pride in his work and does an outstanding job. From start to finish I was treated by very friendly staff and all my questions were handled promptly. I would recommend Jason DeFelice and the whole Toyotatown team to everyone. More

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Emergency Service During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however I needed a new tire to complete my trip. Called the ToyotaTown dealership in London which was the nearest dealership at the time. Based on the call an appointment was set up and a new tire ordered. Arrived at the dealership where the service happened immediately and got me on my way. Jason DeFelice (Senior Service Manager) and the team (Joe Moniz) were very helpful and very professional. Certainly one of the best levels of customer service I have experienced. I have been a Toyota customer for 30 years and experiences like this remind me why. Thanks to the ToyotaTown Service team. More

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Above and beyond my expectations. I'd like to share how thankful I am. Jason De Felice's service was above and beyond anything I could have expected. He was caring, knowledgeable and I'd like to share how thankful I am. Jason De Felice's service was above and beyond anything I could have expected. He was caring, knowledgeable and understanding professional who helped me with my 2010 Prius when I most needed it. Although my car is old, but I received outstanding service from Jason, who treated me with respect , took a lot of burden of my shoulders and gave amazing advice. I would definitely recommend Jason to all my friends. Toyota Town South London is very lucky to have employee like Jason, who made me feel that my old car is as important to him and the dealership as it is to me. Thank you so much, Jason. God bless you, Irina De Santo More

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