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Jason DeFelice
432 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 7 mos
Industry Experience
28 yrs, 4 mos
Languages Spoken
English
Maltese
432 Reviews
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432 Reviews of Jason DeFelice
May 23, 2019
Smashed window replaced the same day by Jason DeFelice. Thanks to Jason,my friend Ruth who was visiting from New York in her 3 week old Corolla was immediately taken care of by Jason when we arrived at the Thanks to Jason,my friend Ruth who was visiting from New York in her 3 week old Corolla was immediately taken care of by Jason when we arrived at the dealership,. She was in shock by having the window smashed and our purses and her camera stolen at a parking lot at Wonderland and springbank. He was a compassionate , quick thinking leader in the service center and we appreciated his help in this time of crisis. Truly grateful. Yaga McInnes and Ruth Matthews. More
by yaga
May 11, 2019
Very satisfied Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires rem Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires removed. Jason found a time slot that was satisfactory More
by georgie
May 10, 2019
Excellent Service from Jason DeFelice Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no time 😊. Since you guys have a busy month for service/ tire swap, I spoke to him over the phone and told how Important it is for me to get my car fixed asap, being an Uber driver ( no drive no pay) Jason understood the emergency and booked me in for next day and fixed my car. I purchased my car from Toyota- Town and have never given out for service cos you guys are the best in everything you do and this is what Toyota is all about 😊 thanks Jason ones again...cos of you I got my vehicle safety certificate and I'm back on road earning bread and butter for my family! Thanks, Jonathan T More
by Jonathan
May 09, 2019
Above and beyond Jason defelice helped me out while having no appointment and my three year old granddaughter with me. Nothing but pleasant honest! 930am during spring Jason defelice helped me out while having no appointment and my three year old granddaughter with me. Nothing but pleasant honest! 930am during spring season tire turnarounds with no appointment. More
by Golferchris
May 07, 2019
Superb friendly service What more can I say about Jason. He made me feel like a somebody. Fast, efficient, friendly help with my tire pressure vehicle warning light. What more can I say about Jason. He made me feel like a somebody. Fast, efficient, friendly help with my tire pressure vehicle warning light. More
by whitbybob
May 06, 2019
Excellent Service Experience Came in for a quick oil change and the team delivered! I was in an out in less than an hour, love working with this store! Came in for a quick oil change and the team delivered! I was in an out in less than an hour, love working with this store! More
by supersonata345
April 26, 2019
toyotatown service dept i have been coming to toyotatown for at least the last 12 years and the service has always been good .Jason Defelice is the best i have been coming to toyotatown for at least the last 12 years and the service has always been good .Jason Defelice is the best More
by sue12345
April 23, 2019
Fast and knowledgeable Fast frendly and knowledgeable they found my brakes where in bad shape so they informed me of this and repaced them. Over all great service! Fast frendly and knowledgeable they found my brakes where in bad shape so they informed me of this and repaced them. Over all great service! More
by Samm
Other Employees Tagged: Robert Dako
April 18, 2019
Excellent Service I have had Firis as my service advisor on previous service visits to Toyota Town; and like the other times before, service was exceptional. Firis, I have had Firis as my service advisor on previous service visits to Toyota Town; and like the other times before, service was exceptional. Firis, is always thorough with the explanation of what services are to be performed on my 2017 Corolla IM. Although, it is routine maintenance and a tire change; I appreciate that he takes the time. Friendly and easy going; and also quick to return my emails about my inquiries about the extra service needed on my Corolla. More
by JenniferSkochinski
Other Employees Tagged: Sylvia Donovan, Janine Feenstra , Robert Dako, Andre de Coning, Mike Minarsky, Firis Sharif
April 02, 2019
Great Very helpful and efficient , the staff very friendly, Service worker (Jason ) kept me informed on issues and the work completed with my satisfaction, Very helpful and efficient , the staff very friendly, Service worker (Jason ) kept me informed on issues and the work completed with my satisfaction, would recommend the Toyota service to friends and family More
by BJ123
