Jason DeFelice | Page 39

Totoya Service This dealership is outstanding and extremely fortunate to have Jason Defelice as a Senior Service Advisor here at Toyota Town. I have been dealing wi This dealership is outstanding and extremely fortunate to have Jason Defelice as a Senior Service Advisor here at Toyota Town. I have been dealing with Jason for over 16 years, and he is the main reason, together with the mechanics and staff that we continue to purchase our vehicles and service them here at Toyota Town. Jason is very friendly, knowledgeable, can be humorous, and makes everyone feel comfortable. He listens attentively to your concerns, questions, and requests, then provides feedback in terms that are easy to comprehend. You will leave the dealership with an assurance that your service was completed correctly and above expectations, as Jason provides a customer service experience that is unparalleled to many in the industry. More

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Friendly knowledgeable staff Work is always done professionally and feedback is appreciated. I would suggest advisers approach customers directly with future issues and recommenda Work is always done professionally and feedback is appreciated. I would suggest advisers approach customers directly with future issues and recommendations rather than depending on service desk folks to explain the statements of service. More

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Car had burning smell I did not have an appt. Was in and out within an hour. They scrapped off an object of an exhaust pipe. No charge and they washed my car! Incredible I did not have an appt. Was in and out within an hour. They scrapped off an object of an exhaust pipe. No charge and they washed my car! Incredible More

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Peace of mind and honesty 😁 This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usua This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usual smile and pleasant demeanour. I told him that I didn’t have an appointment today but had a sleepless night because of service appointment I had done ( the first and only time) at another Toyota dealership closer to my home yesterday. I recalled the events of yesterday’s service at ANOTHER dealership and that it had left me very distraught and questioning the integrity their service department especially the service advisor I dealt with there!!! Jason told me that it was no problem to have a look at my car right away and immediately put my mind at ease. Jason opened the hood of my vehicle, had a look around and then went into the service bay and came out with 2 individuals; Joe Moniz and Sandrae Chen. They looked with a flashlight at my water pump and decided to put my vehicle up on a hoist just to have a better look. After they closed the hood to move my vehicle into the service bay, Sandrae notice that my windshield wipers on the front of my vehicle were ripped ( the other dealership changed my oil yesterday and supposedly did an inspection of my vehicle of fluid levels etc but missed this) !! After inspecting my vehicle, Joe Moniz brought me back into the service bay.... explained things and showed me and most IMPORTANTLY assured me that I would have no problems with regards to my water pump on my return trip to Toronto. When I asked the other dealership if it was safe for this they gave me no assurances and wanted to do it ASAP . The service advisor at the OTHER dealership even said with regards to having the water pump replaced, “You don’t have to pay for it ; it is covered under warranty.” Lastly, Toyotatown replaced my wiper blades and took the time to inspect my vehicle and most importantly, put my mind at ease with regards to my vehicle’s safety. When I asked to pay ... they told me there was no charge and to have a good trip!! I have bought my last 3 vehicles from Toyotatown and had my vehicle service done there over the years. They are VERY HONEST , VERY PROFESSIONAL and EXTREMELY COMPETENT!! Thank you Jason, Joe and Sandrae for helping me out today!! More

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Amazing The whole gang at Toyota-Town could not have been more friendly and kind. Our sales rep, Brian not only was knowledgeable with great interpersonal ski The whole gang at Toyota-Town could not have been more friendly and kind. Our sales rep, Brian not only was knowledgeable with great interpersonal skills, but was also a Pink Floyd fan and Seinfeld aficionado. He was able to get us into a better model car than what we thought we could get. All in all, inove with our Sienna and the folks at Toyota-Town. Thanks all! More

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Toyota Canada and ToyotaTown London Are Amazing! It was deemed that the frame on my 2005 Toyota Tacoma was defective by ToyotaTown. With the help of Jason, a customer Service Rep, a new frame was ord It was deemed that the frame on my 2005 Toyota Tacoma was defective by ToyotaTown. With the help of Jason, a customer Service Rep, a new frame was ordered and a few months later ToyotaTown replaced it ... at their expense! I took my truck in on Monday and it was ready by the end of the week. Hats off to all those involved as it was a very positive experience. Thank you ToyotaTown & Toyota Canada! This experience will have me praising and buying Toyota/Lexus products for the rest of my life :-) More

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Jason DeFelice Jason was very polite and a very good listener. Very compassionate and caring. He made sure that I understood and appreciate the important things tha Jason was very polite and a very good listener. Very compassionate and caring. He made sure that I understood and appreciate the important things that needed attention. Very friendly to deal with. More

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Excellence We have been Toyota customers for the last 3 decades. All I can say that we have been very satisfied owners both myself and my wife. Presently we have We have been Toyota customers for the last 3 decades. All I can say that we have been very satisfied owners both myself and my wife. Presently we have a Camry and a Corolla and I have to tell you, these cars fulfilled all and above our expectations. Of course behind the seemless performance stands very talented and dedicated engineers, and a fantastic support team from the service department. Its almost like family to us. John Rossini the manager , Jason DeFelice Service Advisor to name just a few, and even the older gentlemen who greets you and "numbers" your car, they are all very dedicated and always redy to help you and explain you in details the reason the service needs to be done. Keep up the good work! More

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Service Very impress with the service attention from beginning to end. What I really can say is they are people friendly and well tuned to customer service. Very impress with the service attention from beginning to end. What I really can say is they are people friendly and well tuned to customer service. More

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Great experience The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great commun The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great communicator, great guy! More

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