Todd Servant

Toyota Town can be a mixed bag. Sometimes they are so helpful, kind and just nice. This visit, service was quick, staff were efficient and helpful. Last visit I dealt with someone Sometimes they are so helpful, kind and just nice. This visit, service was quick, staff were efficient and helpful. Last visit I dealt with someone who didn't listen, and was so puffed up with himself it was incredible to see in a service position. Overall, still a decent place, and everyone is allowed a bad day. More

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Service department was great. Had to have ride home and pickup return Bonnie was exceptional went out of her way to pick me up when car was ready Had to have ride home and pickup return Bonnie was exceptional went out of her way to pick me up when car was ready More

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Quick response efficient detail oriented customer oriented. Organised, service people make comfortable to deal with issues feel relaxed during the waiting no delays in service, they call ahead of a oriented. Organised, service people make comfortable to deal with issues feel relaxed during the waiting no delays in service, they call ahead of appointment and if something required more attention they explain to you and offer the time when professionals can take a look at it More

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Always happy to service my cars here even if it’s not a Toyota Thank you for being professional Toyota Thank you for being professional More

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I was amazed at the quick, professional friendly service I received this past weekend - getting my snowtires on and my first maintenance service. I received this past weekend - getting my snowtires on and my first maintenance service. More

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One of the biggest mistakes I made was visiting this Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and un Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and unlike other Toyota service centres, they refused to provide any shuttle or Uber service and insisted that I arrange my own transportation. There was ZERO service updates throughout the day. I had to call multiple times, and no one answered. When someone finally picked up, I was told the service team had already left for the day and left my car keys with reception. When I asked why no one informed me, there was no explanation. They then expected me to reach the dealership in 10 minutes from North to South London, as they are going to close, which was impossible. The receptionist said I should just come the next day instead. When I asked for the manager, he said he could leave the keys and invoice inside my car—but also mentioned they were not liable if anything happens as they all are leaving. Very irresponsible and unacceptable. On the same day, I asked the parts department for a quote. The staff gave me a price but openly said she wasn’t sure if the part even fit my vehicle. If the parts staff doesn’t know, who does? Overall, this was the worst service experience I’ve ever had with a Toyota dealership. Poor communication, lack of professionalism, and zero customer care. I strongly do not recommend this service centre. More

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Great salesman put me at ease and made me feel as though my business was important to them and that I was going to be looked after today and into the future. my business was important to them and that I was going to be looked after today and into the future. More

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Excellent service when we purchased our car and excellent maintenance service since. We would highly recommend Toyotatown maintenance service since. We would highly recommend Toyotatown More

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Always clear, concise explanations of what is required to keep my Toyota safely on the road. Never pushing anything not needed. Great service Todd ! keep my Toyota safely on the road. Never pushing anything not needed. Great service Todd ! More

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I did not meet Todd at the dealership. I don’t know who worked on my vehicle. The car had died ( bad battery cell according to my bill) and I could not get an appointment for two weeks, ov I don’t know who worked on my vehicle. The car had died ( bad battery cell according to my bill) and I could not get an appointment for two weeks, over the Christmas holidays. There was no loaner available. I made all arrangements to have the car towed. No one called when the car was finished. The reception said someone had called but went to voicemail. No message was left. My phone was in working order. I picked up the vehicle but the tire sensor light was on. No one had bothered to reset the sensor. Not a good visit. More

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