Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 9 mos
Industry Experience
28 yrs, 6 mos
Languages Spoken
English
Maltese
438 Reviews
Write a Review438 Reviews of Jason DeFelice
October 31, 2019
I have just leased my 3rd Toyota Corolla from my leasing manager Sylvia Donovan. As always she was very helpful and knowledgable about my options, and not pushy. When I picked up my car Sylvia sat in the ca manager Sylvia Donovan. As always she was very helpful and knowledgable about my options, and not pushy. When I picked up my car Sylvia sat in the car with me and explained the dashboard and interior to me so I was comfortable with my new car before I drove away I know this will be another stress free 4 years of driving, and that That Sylvia and toyotatown are always there for me if I need help along the way. More
Other Employees Tagged: Sylvia Donovan , vlad
October 24, 2019
Check engine light on Brought in vehicle for check engine light. Mechanic found much more serious problem. Unfortunately due to a computer problem we had a month long wait Brought in vehicle for check engine light. Mechanic found much more serious problem. Unfortunately due to a computer problem we had a month long wait for parts. Toyotatown picked up the full cost of the repair as well as supplying vehicles for us to drive while waiting for the entire month. Thank you Jason for all your hard work getting me back on the road! More
October 23, 2019
Quick and efficient Friendly knowledgable advisor. Jason processed vehicle quickly. Work completed before time quoted.. pleasant surprise. Scheduled maintenance done well Friendly knowledgable advisor. Jason processed vehicle quickly. Work completed before time quoted.. pleasant surprise. Scheduled maintenance done well and vehicle all ready for the winter. More
October 16, 2019
So far ... so good I've recently purchased a new vehicle and had it into service to have parts added what were part of the original deal. My service advisor was Justin I've recently purchased a new vehicle and had it into service to have parts added what were part of the original deal. My service advisor was Justin and did a good job of coordinating my service. During my wait; the work stations are very small and the washroom could use a good cleaning and some maintenance. More
Other Employees Tagged: Baz Afara , Nicole Levasseur
October 10, 2019
Excellent Service for my 85 Supra Once again, a fantastic experience at ToyotaTown. The expertise and care shown for my classic Toyota is top notch. They always go above and beyond! Once again, a fantastic experience at ToyotaTown. The expertise and care shown for my classic Toyota is top notch. They always go above and beyond! No one but ToyotaTown touches my Supra! More
Other Employees Tagged: Joe Moniz
October 03, 2019
What can I say except fantastic! This dealership always goes above and beyond for me. I always leave there feeling satisfied with the remarkable customer service that I receive. I feel like my business i goes above and beyond for me. I always leave there feeling satisfied with the remarkable customer service that I receive. I feel like my business is valued. It is well worth the hour drive there. I can’t say enough about Brian Komar who is absolutely amazing, amazing, amazing! More
Other Employees Tagged: Brian Komar
September 30, 2019
Hi I just wanted to say I have bought my second vehicle from Baz Afara at Toyota Wharncliffe. The Way he lets you know you are important and the care he puts into making your vehicle fit you/family. The st from Baz Afara at Toyota Wharncliffe. The Way he lets you know you are important and the care he puts into making your vehicle fit you/family. The staff in Service also Joe moniz and Jason Defelice And Rita Dalal in administration. Amazing Service! More
Other Employees Tagged: Baz Afara, Rita Dalal , Joe Moniz
September 22, 2019
Excellent Service - Jason DeFelice Dear Toyota, I really want to thank Mr. Jason DeFelice and his team who really did fantastic job on my car by changing the 'Torque Converter' that Dear Toyota, I really want to thank Mr. Jason DeFelice and his team who really did fantastic job on my car by changing the 'Torque Converter' that too in extended warranty. I just got back from Mississauga today. Jason was right my has really turned into a new horse who is ready to run in the race. I loving the drive more! Thank you Jason! I'm suggesting your name to so many Uber guest my friend! Thanks again, Jonathan T More
September 19, 2019
Great Service Jason DeFelice quickly diagnosed the problem with the vehicle. While I was alerted that a sensor needed to be replaced, Jason immediately uncovered th Jason DeFelice quickly diagnosed the problem with the vehicle. While I was alerted that a sensor needed to be replaced, Jason immediately uncovered that mice had chewed the wiring. Jason kept me informed and provided emails including pics of the damage to explain the issues. The service was completed promptly. Jason even discussed prevention and made recommendations so that we could try and avoid the issue in the future. More
Other Employees Tagged: Kevin - Service Reception
September 18, 2019
Exceptional Service! This is my first appointment since returning to Toyota Town for vehicle service, and it reminded my why I was apprehensive to leave in the first place This is my first appointment since returning to Toyota Town for vehicle service, and it reminded my why I was apprehensive to leave in the first place! Geography inclined me try another dealership, quickly learn that they didn’t deserve my business. Jason’s friendly demeanour and pragmatic approach to servicing my aging RAV4 was second to none. Jason facilitated the service department diagnosed my concerns, communicated their recommendations, and completed the agreed upon service all within one working day. Thank you Jason and Toyota Town! More

