Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 9 mos
Industry Experience
28 yrs, 6 mos
Languages Spoken
English
Maltese
438 Reviews
Write a Review438 Reviews of Jason DeFelice
December 04, 2019
Toyota Town has been a top notch dealership. From sales department to service department. I have received only the best service. I would recommend this dealership to anyone. department to service department. I have received only the best service. I would recommend this dealership to anyone. More
Other Employees Tagged: Gwen Jones, Chelsea Wakefield , Helena Vrabec
December 04, 2019
I went into Toyota yesterday to fix something with my car and Jason Defelice helped me out. He was very kind and patient and helped me find a resolution to my problem. I had a great customer experience with and Jason Defelice helped me out. He was very kind and patient and helped me find a resolution to my problem. I had a great customer experience with him. I would recommend him to anyone :) More
November 15, 2019
scheduled maintenance Greeting upon arrival was prompt. Service advisor explained all required work and revised later to delete some work that had already been done by pre Greeting upon arrival was prompt. Service advisor explained all required work and revised later to delete some work that had already been done by previous owner. He approached me in the waiting area to physically show me the cabin filter that needed replacing before going ahead. Overall experience pleasant but I was surprised car wasn't washed after servicing. I thought that was standard practice. I will be in today Nov 13 for snow tire swap, but don't expect wash for this appointment. More
November 09, 2019
Tire Change This service was merely a tire change from summer tires to winter tires. Took about an hour and 20 minutes. Found out that in addition to the tire c This service was merely a tire change from summer tires to winter tires. Took about an hour and 20 minutes. Found out that in addition to the tire change, they had washed the car also. I don't usually opt for the free car wash due to the extra time that it takes, however, it was a pleasant surprise this time. More
Other Employees Tagged: Sylvia Donovan
November 08, 2019
I'll be back! That's me, not Arnold, speaking. Having dealt with Toyota Town exclusively for both sales and service since 2005, I can say without hesitation that th That's me, not Arnold, speaking. Having dealt with Toyota Town exclusively for both sales and service since 2005, I can say without hesitation that this is a most knowledgeable, thorough and hardworking dealership. Every employee I meet there reflects this corporate philosophy. My service representative, Rob Dako, is very patient in answering my questions and is quite confident that the technicians surrounding him will offer first-class results. Of course I'll be back! More
Other Employees Tagged: John Rossini, Todd Servant , Robert Dako, Mike Minarsky
November 06, 2019
excellent communication and attention to servicing my car great service every time over the past 26 years as a customer. great service and attention to my needs.the mechanics are excellent. great service dept great service every time over the past 26 years as a customer. great service and attention to my needs.the mechanics are excellent. great service dept. More
Other Employees Tagged: John Rossini
November 05, 2019
Regular Service and Change/Storage of Winter Tires I have been a loyal costumer for over 20 years, and I have always received an excellent, friendly and professional service. They all work as a real te I have been a loyal costumer for over 20 years, and I have always received an excellent, friendly and professional service. They all work as a real team. They not only deliver an excellent job but they go the extra mile to help with any questions and always leave me happy with their recommendations. More
Other Employees Tagged: John Rossini, Todd Servant , Robert Dako, Amanda Krug
November 02, 2019
Always provide excellent service! ToyotaTown service has always kept my vehicles in excellent condition. The staff is helpful and always explains what service needs to be done. Rob’s e ToyotaTown service has always kept my vehicles in excellent condition. The staff is helpful and always explains what service needs to be done. Rob’s expertise is always appreciated. More
Other Employees Tagged: Todd Servant, Chelsea Wakefield , Robert Dako
November 02, 2019
ToyotaTown has THE BEST and most helpful staff. Thank you so much!! Jason, you are awesome!! Thank you for going above and beyond to help me! Excellent service every time so much!! Jason, you are awesome!! Thank you for going above and beyond to help me! Excellent service every time More

