52 Ontario Lincoln Dealers

Everyone is friendly and service is always excellent. - kw

Everyone is friendly and service is always excellent. Great dealership. Highly recommend the Oakland Ford Lincoln Team.

Reliable and efficient dealership. - Frankie He

Reliable and efficient dealership. I've lease our vehicles from them in the last 10 years.

Very friendly and most of all trustworthy. - marcoda2000

Very friendly and most of all trustworthy. I know when I go there it will be an easy and honest transaction and they continue to care well after the transaction is done. I refer people there without hesitation.

Ivan Bjel is amazing and is always great with each - Isaac L

Ivan Bjel is amazing and is always great with each service visit/appointment. 10/10 would recommend!

We originally left Ford because we needed a van and made - lilies_cookers18

We originally left Ford because we needed a van and made the move to Kia. After a year and a half, we realized just how much we missed the Ford experience—and we came back home for a Ford Bronco Sport from Jim Keay Ford. From start to finish, the service was absolutely top notch. Yannick, our salesperson, was incredible—knowledgeable, patient, and genuinely invested in making sure we found the right vehicle. Adrian walked us through the financing and warranty options with clarity and professionalism, making the entire process smooth and stress-free. The level of care, honesty, and customer service reminded us why we loved Ford in the first place. Coming back to Jim Keay Ford truly feels like coming home. Highly recommend!

This is my second time coming to the dealership. - rodgon99

This is my second time coming to the dealership. Rex is absolutely fantastic at what he does and always makes sure that the customer is satisfied. I’m very excited to drive my new truck!

Karen Modny is very good at her job at the service desk. - mrtaxx

Karen Modny is very good at her job at the service desk. She is friendly,, and knows her job. She has been my advisor on 5 different occasions.

Airport ford went above and beyond with the service on my - Collier.suedave

Airport ford went above and beyond with the service on my F250 that I traded in as well as with the new truck I purchased. Both sales, service and parts worked extremely hard to ensure I was thoroughly taken care of, happy and satisfied. They proved that dealerships still care about the customers and will go that extra mile to make sure everything is a pleasant experience. They definitely earned my loyalty and continued business.

Our experience at Pine Tree Lincoln was EXCEPTIONAL! - Gianni Gagliardi

Our experience at Pine Tree Lincoln was EXCEPTIONAL! The sales and support teams provide excellent service and were incredibly accommodating. Our sales consultant Omid, was very helpful and patient. When our 2026 Corsair was delivered, the unveiling was a memorable experience. Following this the entire management team that was available, came to personally thank us and welcome us to the Lincoln family. It is now 2 weeks after the delivery and we continue to receive welcome messages from Pine Tree Lincoln management and today we just received flowers to thank us for our business. Top notch! I would highly recommend Pine Tree Lincoln.

Documentation fee of $899. - nickcappelletti3

Documentation fee of $899.is highway robbery. Hopefully new owner will fix. Lorene seems nice.

Was treated very poorly working here. - Shazim

Was treated very poorly working here. I got sick used my 3 days and was fired over the phone stating "theres no real reason" Very Unprofessional

This review reflects a recent vehicle purchase experience - jaysbetterbusinesspractices

This review reflects a recent vehicle purchase experience evaluated through the lens of transparency, customer treatment, and accountability. My experience with Parkway Ford raised serious concerns. This was not a simple misunderstanding or isolated issue. In my view, the primary concern was that pricing and terms were discussed, summarized, and understood multiple times, only for the terms and pricing to change after significant time, fuel, coordination, and money had already been invested in moving the transaction forward. A key issue was the dealership’s handling of pricing. I had documentation supporting the agreed pricing, including a price summary report and related communications. Despite this, the terms appeared to shift when I arrived and as the transaction progressed. That is concerning from a consumer standpoint, particularly when decisions are being made based on information provided by the dealership. The inspection process also created unnecessary inconvenience. Parkway Ford required a specific inspection process involving my mechanic, who adjusted his schedule to accommodate the dealership’s requirements. My time, my mechanic’s time, and my brother’s time (the purchaser) were all affected. When customers arrange inspections based on dealership instructions, consistency and accountability should be expected. I also had concerns regarding the handling of documentation and privacy-related information. In my opinion, certain information should have been handled more carefully. Privacy and document handling are important aspects of any vehicle transaction. Another significant concern involved the relationship between Parkway Ford and Kitchener Ford, which operate under the same ownership group. Parkway presented Kitchener Ford’s bill of sale as though questionable fees were being added and represented that Kitchener had contacted Parkway regarding an expired offer. Kitchener later denied making such contact. As a result, my brother and I initially lost confidence in both dealerships. Ultimately, it was the professionalism and customer service shown by Connor Steinbach and Kitchener Ford that restored enough confidence for us to proceed with our purchase through Kitchener. I also spoke with ownership regarding these concerns. Unfortunately, I do not believe a meaningful effort was made to properly investigate or resolve the matter. Although I offered supporting documentation, including pricing records, communications, timelines, service-related documentation, and other evidence, ownership declined to review the customer-side documentation and indicated they were relying on information already available internally. From a fair-resolution standpoint, this is concerning. A proper review should consider information from all parties, particularly when supporting documentation is being offered. What was especially disappointing is that I had documentation available to support my concerns, yet there appeared to be little interest in reviewing it. The impact of these issues extended beyond frustration. Time, fuel, scheduling, and inspection arrangements were made in good faith based on information provided by the dealership. When those representations later changed, the resulting inconvenience and costs were passed on to the customer. Although the vehicle transaction itself has concluded, my review of the business-practice concerns has not. I believe accountability is important not only for addressing what occurred in this situation but also for helping prevent similar experiences for future customers. Overall, this experience left me disappointed in Parkway Ford’s business practices. Transparency, consistency, accountability, and fair review processes are important when customers are making major purchases and relying on dealership representations. I would be cautious when dealing with Parkway Ford and would recommend customers document all pricing, terms, inspection arrangements, and communications in writing.

Wow, after reading the reviews and complaints regarding - Jamiepearson71

Wow, after reading the reviews and complaints regarding truck sales (go through the complaints thoroughly as I did), many complaints of unprofessionalism and/ or lack of professional sales service. I appreciate people taking time to write a review as it helped me avoid this dealership and i’ll be looking at others in the GTA!

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

I bought a car with them last year on April and I added - luis

I bought a car with them last year on April and I added the antirust but for my surprise my car was not protected at all

I’ve purchased 9 vehicles from Donnelly. - Shane Delorme

I’ve purchased 9 vehicles from Donnelly. The first 3 were because of Dan Donnelly , the next 3 were habit and the last 3 were strictly price. I found the service department was very poor. There were a couple of good guys, now there might be only 1. Sales and Financing were not perfect much better years ago and as of the last truck I got 2022 F150, I noticed a lot of fees on my invoice after we agreed in pricing. The response was you got the payment you wanted…. Not what I was hoping to hear. Service was always poor. I made a number of complaints to mark and his assistant Chris. I was basically pushed to use another dealer for service. I would never give them another dollar and I was not happy to be pressured to buy a third party warranty. I assumed ford dealer would sell a ford warranty?

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Been back to see Sam and he never disappoints. - CATHY DAY

Been back to see Sam and he never disappoints. He knew what I needed and everything fell into place. Thank you very much Sam. Much appreciated.

Recently went in for exhaust issues, they pinpointed the - Whaler_99

Recently went in for exhaust issues, they pinpointed the issue and actually referred me to local exhaust comapny to do the work much cheaper. Appreciate that! One of the issues with dealers, they typically aren't allowed to fix things like this and are forced to replace the whole thing, at customers expense. Really appreciate the service departments honesty in this!

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

Excellent staff especially the service desk, above and - rudysanto1117

Excellent staff especially the service desk, above and beyond great service and finished product , detailed my car made it look like new, other retailers can learn from this dealership especially when others charge a lot more. Worth every penny I spent. I am also disabled and they helped me get the wheelchair out of the trunk and push me inside. Thank you again

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

I don’t live in the area — I was 300 km away from home - Christian

I don’t live in the area — I was 300 km away from home when my Ford Transit 250 broke down. After stopping by another garage that couldn’t figure out the issue, I went straight to this shop without an appointment — and I’m so glad I did. The staff were incredibly helpful, kind, and professional from the moment I arrived. Stephen, the Assistant Service Manager, was the one I spoke with — he was amazing throughout the whole process. I didn’t get the name of the mechanic, but they did a great job diagnosing and fixing the issue quickly and efficiently. I was back on the road within just a few hours. Honestly, 5 stars don’t feel like enough for this experience. They truly went above and beyond. Highly recommended! Thank you, Stephen and team, for the outstanding service!

I looked at a 2019 F150 at this dealership. - wainhuber

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced.

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

Went in for recall they tried charging me 500 dollars - ryanrotmark

Went in for recall they tried charging me 500 dollars went to another dealer all done now terrible place

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I came to Marigold after a very bad service experience at - Bryan

I came to Marigold after a very bad service experience at Fraser Ford. I came for service on my f150 (bought at Fraser) and I was pleased. Now I’m buying my new F150 from Marigold and the sales team has been exceptional so far. I may be trading my infinity for a Lincoln now as well. My impression is that the company culture is far better at Marigold than Fraser.