43 Ontario Lincoln Dealers

It was easy and nice experience purchasing my 2026 - K

It was easy and nice experience purchasing my 2026 Mustang Mach-e from McAlpine Ford Lincoln Sales. Rex was very professional.

Rajat and Shanna has been the best. - Erick T

Rajat and Shanna has been the best. Got my new bronco sport and it's absolutely beautiful. I highly recommend this location. Best dealership.

Very friendly and most of all trustworthy. - marcoda2000

Very friendly and most of all trustworthy. I know when I go there it will be an easy and honest transaction and they continue to care well after the transaction is done. I refer people there without hesitation.

Greeted as soon as I walked in, work was done in a timely - nico

Greeted as soon as I walked in, work was done in a timely manner, ready when promised! Great Job!

Good service department with several convenient options - bgholdings2110

Good service department with several convenient options available for Lincoln customers with flexibility in schedules: Pickup @ home & Drop off/Demo Vehicle/Shuttle Services.

Alina was great to work with. - Anonymous

Alina was great to work with. We shopped around the same car, and she got us the most competitive price.

The service person was very pleasant,the car was finished - Dave

The service person was very pleasant,the car was finished in satisfactory time and the cost was reasonable.

Documentation fee of $899. - nickcappelletti3

Documentation fee of $899.is highway robbery. Hopefully new owner will fix. Lorene seems nice.

From Sales to Service Brent, Laura and Mike are the Best! - dcfcompliance

From Sales to Service Brent, Laura and Mike are the Best! I would not consider dealing anywhere else. Considerate, knowledgeable, accommodating, and friendly

Make sure you check the service you paid for, the one - Fmj7424

Make sure you check the service you paid for, the one thing about this dealer is not able to see mechanics working on your car, paid for oil change and when checked on my next gas fill up found the same dark dirty oil, charged but not changed. Many other issues reported to dealer and management they just deny and disrespect

We drove 3 hours to buy our 2nd Ford F150 from the sales - Janet Sobotka

We drove 3 hours to buy our 2nd Ford F150 from the sales rep Vera Krcic. It was time for an upgrade. Great trade in value. She is personable and very knowledgeable about her products. We will definitely buy our next one there also. The dealership is worth the drive!

we have a ford focus Se 2015 less than 100,000km, it had - gary.lim.kuo

we have a ford focus Se 2015 less than 100,000km, it had small troubles in 2024 paid parkway for inspection but did not find the reason, two weeks ago it had big touble so we sent to parkway for inspection again, after 1 week we received a report suggesting for repairing cost more than 20,000dollars, we decided to tow it to a private shop who can fix about 3,000 dollars. Today when my lady friend tried to pay off for the inspection, the team forced her to pay a towing charge claiming they drive out for testing and have to tow it back. We were not informed and never agreed for anything out of inspection, but the parkway team forced her to pay off their towing charge before they release the car to my CAA towing guy. It looks total absurd under Canadian consumer rights, we will keep reporting this unreasonable behavior and earning way, good luck! When you step into parkway, you are king if you want to buy new, but if you want to repairs your own vehicle, everything will change!

I bought a car with them last year on April and I added - luis

I bought a car with them last year on April and I added the antirust but for my surprise my car was not protected at all

Karen Modny is very good at her job at the service desk. - mrtaxx

Karen Modny is very good at her job at the service desk. She is friendly,, and knows her job. She has been my advisor on 5 different occasions.

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Been back to see Sam and he never disappoints. - CATHY DAY

Been back to see Sam and he never disappoints. He knew what I needed and everything fell into place. Thank you very much Sam. Much appreciated.

Recently went in for exhaust issues, they pinpointed the - Whaler_99

Recently went in for exhaust issues, they pinpointed the issue and actually referred me to local exhaust comapny to do the work much cheaper. Appreciate that! One of the issues with dealers, they typically aren't allowed to fix things like this and are forced to replace the whole thing, at customers expense. Really appreciate the service departments honesty in this!

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

We originally left Ford because we needed a van and made - lilies_cookers18

We originally left Ford because we needed a van and made the move to Kia. After a year and a half, we realized just how much we missed the Ford experience—and we came back home for a Ford Bronco Sport from Jim Keay Ford. From start to finish, the service was absolutely top notch. Yannick, our salesperson, was incredible—knowledgeable, patient, and genuinely invested in making sure we found the right vehicle. Adrian walked us through the financing and warranty options with clarity and professionalism, making the entire process smooth and stress-free. The level of care, honesty, and customer service reminded us why we loved Ford in the first place. Coming back to Jim Keay Ford truly feels like coming home. Highly recommend!

Excellent staff especially the service desk, above and - rudysanto1117

Excellent staff especially the service desk, above and beyond great service and finished product , detailed my car made it look like new, other retailers can learn from this dealership especially when others charge a lot more. Worth every penny I spent. I am also disabled and they helped me get the wheelchair out of the trunk and push me inside. Thank you again

Dealer request me paid in full, and return deposit, so I - alex

Dealer request me paid in full, and return deposit, so I wire full amount and I didnot get my deposit back.

I don’t live in the area — I was 300 km away from home - Christian

I don’t live in the area — I was 300 km away from home when my Ford Transit 250 broke down. After stopping by another garage that couldn’t figure out the issue, I went straight to this shop without an appointment — and I’m so glad I did. The staff were incredibly helpful, kind, and professional from the moment I arrived. Stephen, the Assistant Service Manager, was the one I spoke with — he was amazing throughout the whole process. I didn’t get the name of the mechanic, but they did a great job diagnosing and fixing the issue quickly and efficiently. I was back on the road within just a few hours. Honestly, 5 stars don’t feel like enough for this experience. They truly went above and beyond. Highly recommended! Thank you, Stephen and team, for the outstanding service!

I looked at a 2019 F150 at this dealership. - wainhuber

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced.

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

I’ve purchased 9 vehicles from Donnelly. - Shane Delorme

I’ve purchased 9 vehicles from Donnelly. The first 3 were because of Dan Donnelly , the next 3 were habit and the last 3 were strictly price. I found the service department was very poor. There were a couple of good guys, now there might be only 1. Sales and Financing were not perfect much better years ago and as of the last truck I got 2022 F150, I noticed a lot of fees on my invoice after we agreed in pricing. The response was you got the payment you wanted…. Not what I was hoping to hear. Service was always poor. I made a number of complaints to mark and his assistant Chris. I was basically pushed to use another dealer for service. I would never give them another dollar and I was not happy to be pressured to buy a third party warranty. I assumed ford dealer would sell a ford warranty?

Went in for recall they tried charging me 500 dollars - ryanrotmark

Went in for recall they tried charging me 500 dollars went to another dealer all done now terrible place

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I had the worst sales experience in my life with Colleen. - Wand

I had the worst sales experience in my life with Colleen. My wife and I came in to shop for a vehicle, and the first thing we heard was, "If no one else is available to take them, I'll take them." Throughout the interaction, she made us feel like an inconvenience and seemed more interested in finishing her own work because it was "the end of the month" than helping us. She made several remarks that made it clear that she was deflecting. Her overall attitude was extremely unprofessional. It left us with a very negative impression of not only the dealership but also the brand.