Oak-land Ford Lincoln Sales Ltd

I am very disappointed with the service and communication I received during my recent visit. When I initially made the appointment by phone, I was assisted by an AI system that collected the information f I received during my recent visit. When I initially made the appointment by phone, I was assisted by an AI system that collected the information for my appointment. Two or three days later, I received a call from a representative to confirm the appointment details and the date. During that conversation, I was very clear that the main reason for making the appointment was to have my broken windshield replaced. I also mentioned that my oil change service was coming due in approximately one month, and I said that if they wanted to perform that service at the same time, I was fine with it. However, I clearly stated that the primary reason for my appointment was the broken windshield. I was told everything was confirmed, and I agreed to the appointment date. When I brought the vehicle in on the scheduled day, a young representative assisted me and told me that my vehicle was ready for its service. I immediately asked him about the windshield because, as I had explained when making the appointment, that was the main reason I was bringing the vehicle in. He told me that he had no record of the windshield replacement, but that he would make a call to check whether the windshield was available. I then asked whether I would have to pay for the windshield or whether it would be covered by my insurance. He asked me what my insurance deductible was, and I told him it was $1,000. He said he needed to find out the cost of the windshield and determine what would be involved. At that point, I left the dealership and returned home, expecting him to contact me once he had more information. However, several hours later, the only communication I received was a message telling me that my vehicle was ready to be picked up. I never received a call or any other information regarding the windshield. When I returned to the dealership to pick up my vehicle, I asked about the windshield and was told that it had not been replaced. I was understandably frustrated because the windshield was the primary reason for my appointment. I was then told that the representative had been waiting for me to call and confirm whether I wanted to pay for the windshield. That was not what I understood from our conversation. Regardless, if there was any uncertainty or if they were waiting for a decision from me, I would have expected a follow-up call. I was clearly expecting him to contact me because there was an outstanding issue that needed to be resolved, but no one ever did. I have now taken the vehicle back with the oil change/service completed, but the windshield is still broken. I will have to make another appointment and go through the process again just to have the windshield replaced. Overall, I am very disappointed with this experience. The main issue was not simply that the windshield was not replaced; it was the lack of communication, follow-up, and coordination. I clearly explained the purpose of my appointment, and I expected the dealership to follow through or, at minimum, contact me when there was an issue that prevented the work from being completed. For these reasons, I have to rate the service experience very poorly. I expected much better communication and customer service from Ford More

Always a great service experience at Oak-Land Ford. Michelle Fish is an outstanding service advisor - car always ready on time, everything is thoroughly explained - no surprises. Highly recommended! Michelle Fish is an outstanding service advisor - car always ready on time, everything is thoroughly explained - no surprises. Highly recommended! More

Arrived without an appointment to have a new battery installed. Waited 2 hours and my car was good to go. installed. Waited 2 hours and my car was good to go. More

Very professional dealership. Althougj I went for a service recall, they helped top up my windshield fluid which is much appreciated Althougj I went for a service recall, they helped top up my windshield fluid which is much appreciated More

Very helpful and professsional staff. Received reminder for the service. The type of service due with necessary details were explained. Call for service reservation mostly goes to the aut Received reminder for the service. The type of service due with necessary details were explained. Call for service reservation mostly goes to the automated system. More

Everyone is friendly and service is always excellent. Great dealership. Highly recommend the Oakland Ford Lincoln Team. Great dealership. Highly recommend the Oakland Ford Lincoln Team. More

I have been dealing with Oakland for decades Always dealt with Mike Holroyd the best And never had a problem with the service department dealt with Mike Holroyd the best And never had a problem with the service department More

This Ford dealership has an outstanding service team/department compared to any of the other Ford dealerships that I have ever dealt with team/department compared to any of the other Ford dealerships that I have ever dealt with More

I have always liked the professionalism as well the courtesy that they show the moment you walk in. I truly feel extremely comfortable dealing with them knowing that they will take care of my car. courtesy that they show the moment you walk in. I truly feel extremely comfortable dealing with them knowing that they will take care of my car. More

Excellent experience from start to finish. Knowledgeable, approachable, available, and friendly staff. Everything was managed professionally from initial discussions to contract signatures. Th Knowledgeable, approachable, available, and friendly staff. Everything was managed professionally from initial discussions to contract signatures. Thank you! More