I would give less if I could. - djmac26
I would give less if I could. I have been waiting for my car to be fixed from a recall service. Originally when I spoke to a service rep, it was great and helpful. However, the day before I was to bring it in, I get a call from another rep to tell me I needed to show up 15 min early to get all information done. I explained that I had already done so, and I was alright to drop my car off the night before after hours since I could not do so the day of. The rep argued and said that I was something I had to do. Frustrated, I acknowledged, and then made arrangements to get to the dealership so I could talk to whoever before leaving the car.
Upon doing so, the service rep I originally spoke to for the appointment was surprised and said that we did everything on the phone, so it was unnecessary.
Fine. I told them that I just wanted what was covered by the extended warranty from the recall, as I could not afford to pay for anything else. He acknowledged and assured me it was all good.
The service was going to take all day, so I said I would arrive after I was done work to pick it up, again, acknowledged and agreed.
Day of service, I get no calls, which I took as a positive that there were no issues or concerns beyond what was needed with the issue. I arrive to pick up my car and I get a confused look from the service rep as to why I was there. I said that I may be a bit early, but was ok to wait. He said that nothing was done to the car because they were missing a part.
I then asked why I wasn't called or told about it, and his remark was, 'sorry, we've been busy'. I asked when the part was in, and he said it looked like Friday. So I questioned the fact that no one called to tell me this, and if I didn't show up, my car would be sitting here for several days without any help or notification? Again, he shrugged and said that he was sorry, it's been busy.
After explaining that I needed the car for work, and this was now becoming a problem. He said that it was ok to still drive the car, and that he would call me Friday with regards to the part and reschedulling. I agreed, and left.
Friday came, no call. I called Saturday, and was told by a rude parts employer that it wasn't coming in until Tuesday. Fine. Will I get a call, or should I call? He said he didn't know, so probably call myself.
I call Wednesday, but I get put on hold for 15 min with no answer. I call again, this time I get hung up on. I call Saturday, and I was told that I was calling too close to when the department was closing, so call again Monday. At this point, I am frustrated and annoyed beyond anything.
Call Monday, and I get put on hold for 10 min before I had to hang up and deal with life.
Customer service sucks, unless you are paying, and even then they are dismal.
Read More