Toyota Northwest Edmonton

True professionalism and no hassle salesman is Milad, listening patiently your needs and gets tailored request no problem... Thanks for excellent service Ali listening patiently your needs and gets tailored request no problem... Thanks for excellent service Ali More

Purchased my Toyota Rav 4 recently . Salesman Brice was very helpful and patiently answered all my questions questions. He made sure I was aware of all the details. Overall it was great Salesman Brice was very helpful and patiently answered all my questions questions. He made sure I was aware of all the details. Overall it was great working with Brice! More

Improperly installed parts on my vehicle - then admitted to doing this - and then started ignoring every attempt at communication as to what they will do to remedy the solution. Were very responsive before to doing this - and then started ignoring every attempt at communication as to what they will do to remedy the solution. Were very responsive before I paid them $73,000 for a vehicle, now that they have the money - crickets. Will never purchase a vehicle here ever again. In the past two weeks I have been told 4 times that I would be contacted with a solution and not once has that been true. Still waiting to hear........... unfortunately not expecting much from them. Do not recommend if you want post sale support. More

Milad the salesman was awesome! He treated us exactly the way a customer should be treated. He gave us 110% of his attention and was genuinely interested in our satisfaction. He He treated us exactly the way a customer should be treated. He gave us 110% of his attention and was genuinely interested in our satisfaction. He took over an hour showing us EVERYTHING that our 2026 RAV4 Limited had to offer. He pointed out every bell and whistle and had a great sense of humor to along with his presentation. I’d buy 10 more vehicles from him. ZERO pressure to buy. Let me say that again…ZERO PRESSURE TO BUY! Then we went to Financing and met with “MO”. He was the first finance person who didn’t pressure us at all to buy extended warranty. No sob story, not guilt attached if we declined. He showed us every single extended warranty available. We chose what we wanted and he didn’t try and pressure us to buy more. He was open and honest with us. We walked away saying “WOW! Now THAT is how a customer is to be treated.” More

They are robbers! Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE Thieves! They charged me for a service I did not authorize. STAY AWAY! VERY BAD CUSTOMER SERVICE! DO NOT GO THERE More

Great customer service! Brice helped us with our vehicle purchase and made everything go so smoothly. Answered all my questions and listened to what we wanted. I would defi Brice helped us with our vehicle purchase and made everything go so smoothly. Answered all my questions and listened to what we wanted. I would definitely recommend Brice if you think of purchasing a vehicle! More

STAY AWAY! !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. !! My Truck was stolen and my insurance company recommended them for a cleaning /interior repairs. They have NO courtesy car so I had to rent a car. I was told it was ready and returned the rental. When I arrived it was far from ready cleaned throughly for over 3000.00 then they placed dirty tools on the back seat. Completely disrespectful which I complained the burn mark on the roof looked. Almost worse than before . They scratched my rear bumper . The seatbelt was stuck and lights were on my dash after they had it. Again I took a rental and when called that it was complete again it was not ready with now dirty mats on the back seat. The glove box was replaced but they failed to match it to the door . When I came to pick it up once more they lost my keys and took over an hour to find it. Poor , poor communication between service and body shop. I cannot believe this is a dealership and not a scummy mechanic in a bad neighborhood back alley. Because I ran out of coverage they had to shuttle me to work and pick me up this occurred a couple times . And the last shuttle I took a gentlemen we picked up his cologne was sooooo strong I was sick for three days. I immediately refused further service . Hands down the worst scenario after my truck got stolen and only got worse with their poor care and negligence . STAY AWAY!!!! More

0 review if I could. EXPLODING SUNROOFS!!! Buyer beware- service department is absolutely atrocious. Managers here have zero respect towards customers. We had warranty EXPLODING SUNROOFS!!! Buyer beware- service department is absolutely atrocious. Managers here have zero respect towards customers. We had warranty work because our sunroof blew out less than 90 days of having it. None the less, blew out in our newborns face returning from hospital. If I could give these guys 0 for customer service I would. 1. Glass wasn’t even order for another approx. 2 weeks after our initial call. It’s backordered/custom order for this glass. No known date for arrival or for fixtures. ( over a month for this work- no big deal we’ll live) 3.We were never asked if we needed a loaner as we already thought we would be driving our own vehicle with a taped roof. We got a text saying our loaner was ready for pick up. 4. We live out of town so we asked if there was stipulations to this rental, ex, charges for KM or chips. We ended up getting a chip, which the rental company said we owe them $500 for a new windshield. The service department manager denied any verbal agreement made prior to taking the loaner. Gave us attitude for even asking such a question and to “just pay it” making further allegations of “ we never told you to take the loaner” Would have never taken the option of a loaner if our valid concerns of km or windshield chips was answered HONESTLY by staff. The attitude, lack of integrity & professionalism and unwillingness to even work with customers is something else.. by a manager to boot. Completely inappropriate. Will NEVER recommend this Toyota to family or friends!! More

we worked with Brice, outstanding man, knowledgeable and very informative. Great experience and would recommend this gentleman many times over. We purchased a great vehicle Rav 4 hybrid and look forward t very informative. Great experience and would recommend this gentleman many times over. We purchased a great vehicle Rav 4 hybrid and look forward to many miles in this vehicle. More