Go Auto Outlet South

Traded in my car on a used car in March, 2026. Only now can I handle speaking about it. If buying a used car could be a traumatic experience (which I think it could), purchasing this car from Go A Only now can I handle speaking about it. If buying a used car could be a traumatic experience (which I think it could), purchasing this car from Go Auto Outlet South was. I feel as a mature woman, purchasing my car alone, I was preyed upon by every, single (male) person that I encountered in this dealership. And that was MANY because every time I turned around, a new guy was coming over. It took FOUR visits to the Leduc dealership (from my home in Sherwood Park) - 4 hours each on Saturday and Sunday; 3 hours in the afternoon a couple of days later and 2 hours (of SHEER xxxx!!) on the night I picked up my 'new' car. Everything else had been bad enough - and I mean BAD!! - but the evening I picked up the car I had a full-blown anxiety/panic attack - sat in my vehicle outside the dealership flushed and dripping in sweat, crying, shaking, bp thumping in my ears, and was physically ill for two weeks after. Way too much misery and detail to get into here about everything that was WRONG, terrible, unethical and discriminatory about the way this dealership treated me and how they conduct their business. As if purchasing a vehicle (especially a used one) isn't stressful enough, these guys (aside from reception staff in my 4 days/13 day and evening hours there, I only saw male sales staff) employ every nasty sales strategy in the book to wear you down, exhaust and confuse you, to get max $$ from you (through purchase price and financing terms). They fire multiple sales staff at you - I 'worked with' at least SIX sales staff over my 4 trips there. No consistency, no sense of feeling 'looked after' by one sales person - nobody sharing information - paperwork and things we had agreed on kept disappearing, necessitating starting all over with another sales guy. Clearly intended to confuse the solo, older woman. The review of the Bill of Sale and finance contract was done at the end of 4 hours on the 2nd day, at closing time on Sunday (after EIGHT hours over the weekend), by which time I could ONLY think of getting out of the place - anxiety off the charts, hungry, thirsty, hot and completely exhausted. I signed away, including purchasing a $1,500 "protection package" for which COUNTLESS requests (over the phone and over the next two trips there) for an invoice/receipt/proof of application (of rust protection) were denied. NEVER did receive proof of application of this 'protection package' - just 'take our word for it - it's there!' Right. The first sales guy, Muhammad, lied to me about there being two key fobs. He noted and signed re this on the 'first contract' I worked on with him - but that contract disappeared, so so did the signed note about the fob and all the pricing/financing we had agreed to ... just gone. They also insist on getting the registration for the car - first time I've encountered that. Have always got my own registration and when I said I wanted to get it myself, Justin said 'no, we don't allow that'. This resulted in a change in the pick-up time (I had already booked a half-day off work - had to change that). Then, on the cold, snowy night I went to pick up the car from Justin, at the CORRECT time (I have ZERO doubt that I had noted the correct time because of the change), Justin wasn't there. Yet another sales guy comes over, tells me I'm late, Justin has left and I'm 'lucky there is still some staff there - we're technically closed!' REALLY?! Couldn't believe it. We then argued about the missing fob (which I found out about then) - it was a real scene (I couldn't take anymore; he was AWFUL to me). I was "promised" the 2nd fob in 3 weeks ... Think I got it? No. Conclusions: 1) DO NOT BUY A VEHICLE FROM GO AUTO!! 2) DO NOT BUY A VEHICLE FROM THIS DEALERSHIP OR THESE PEOPLE!! More

Saw vehicle i was interested in online, drove 45 min to dealership only to be told vehicle not there but in shop getting buddy work, asked why no accidents. Gave song and dance, asked when it would be avai dealership only to be told vehicle not there but in shop getting buddy work, asked why no accidents. Gave song and dance, asked when it would be available, no idea, maybe not coming back to this location. Asked about similar one, same answer. A week later saw ad that price was reduced, again inquired and told not on lot, in for inspection. This is why dealership suck. They post stock pictures, liw mileage for non existent vehicles to get you'll in and try to sell you something else. Would never considerl Go Auto as they use shady practices. More

Advertisement stated 2. 99% on used vehicles with no disclosure that it applied only to leasing. Financing at that rate was not available. Dismissive and argumentative per 99% on used vehicles with no disclosure that it applied only to leasing. Financing at that rate was not available. Dismissive and argumentative personnel. Were disrespectful communicators. More

Darsh Was good at helping me select the right car. I'm happy with my purchase. I'm happy with my purchase. More

I had a wonderful experience in this dealership. Darsh really helped me in choosing my vehicle. If you really wanna have nice experience buying your car ask Darsh for help. Darsh really helped me in choosing my vehicle. If you really wanna have nice experience buying your car ask Darsh for help. More

Very very very bad people . They xxxx you offfff i deal with them 7 years ago. And now they keep calling me I was thinking maybe they have new management change i went and they They xxxx you offfff i deal with them 7 years ago. And now they keep calling me I was thinking maybe they have new management change i went and they are worse than before. They steel u big time . DONT YOU EVER COME THERE DONT DONT DONT More

This place is crooked and as soon as they have YOUR money in hand the real objective comes out....keep your money for absolutely nothing or accept a rubber cheq, in contact with amvic to put formal complaint in hand the real objective comes out....keep your money for absolutely nothing or accept a rubber cheq, in contact with amvic to put formal complaint in on these guys as they are more like bullies that change salesmen 5 times during the interaction so nobody can be accountable for lies they tell absolutely the best dealership to not deal with you will be happy to go somewhere else if you know whats good for you More

Nick in finance was upfront, clear, and transparent about his part of the deal, which I appreciated. Thejus, the VP, was very personable, engaging, and easy to talk to. Jordan was also great—he was willing t his part of the deal, which I appreciated. Thejus, the VP, was very personable, engaging, and easy to talk to. Jordan was also great—he was willing to collaborate and problem-solve an issue to ensure things were resolved to the buyer’s satisfaction. They would all get 5 Stars. Unfortunately, my experience with the salesperson, JP, was disappointing. Not all mechanical reports were shared, and at vehicle pickup he walked away mid-conversation to greet other customers felt like follow-up and communication stopped once the sale was completed. More

We bought a 2021 Lincoln. Navigator from Go auto outlet in Nisku recently and my wife and I have been treated phenomenally by the staff and the service we have received from t Navigator from Go auto outlet in Nisku recently and my wife and I have been treated phenomenally by the staff and the service we have received from the start to the finish has been bar none. When buying the vehicle it just so happened the VP; Thejus, was there that day and myself and my family got to meet him and personally made sure we were taken care of. At first I thought it was the usual dealer persuasive energy, but I must say every single thing Thejus said he would do, he either quickly met or exceeded my expectations. Being from out of town with a very short timeline to make everything happen was looking like it was going to be a difficult deal to get done until Thejus made some calls and made some appointments work on our time line. Some employees may have had to run around a bit more than normal to meet our needs, but he looked me in the eye and gave me his word that we would be taken care of, and he stuck to his word. I'll be back for my next vehicle in a couple years guys thanks to the service I have recieved. Can buy a pre owned vehicle anywhere, but I never mind paying for good customer service. Keep it up Thejus and team at go auto in Nisku More

Even though everything didn't go 100 percent to begin with, George stepped in and got things on track, I would deal with George again when the opportunity comes up in the future, Thanks! with, George stepped in and got things on track, I would deal with George again when the opportunity comes up in the future, Thanks! More