Richmond Subaru

Having fun driving!! Sorry for not reviewing sooner, I’ve been busy having fun driving my new Crosstrek around town! I think I will love my new Crosstrek as much as I lov Sorry for not reviewing sooner, I’ve been busy having fun driving my new Crosstrek around town! I think I will love my new Crosstrek as much as I loved my old Subaru Impreza, it’s made the transition to a larger vehicle easy; it’s a very comfortable drive, a perfect fit. I would like to thank the staff at Richmond Subaru, especially Edwin Slater who was extremely professional, courteous and knowledgeable, he knew I did not need to be sold on the brand but needed to explore the new Crosstrek to see if it fit my new lifestyle as a grandparent. I would like to give Dicken Lau and Edwin a special thanks for arranging a loaner vehicle while waiting for my Crosstrek to be delivered. It was once again a pleasure to purchase a new Subaru! Thanks J More

Purchase went perfect Phoned Nader about a used Tribeca, he looked into it, inspected it and told me it was a 9.0 out of 10. Flew down next day, he picked me up at airport. Phoned Nader about a used Tribeca, he looked into it, inspected it and told me it was a 9.0 out of 10. Flew down next day, he picked me up at airport. The Tribeca was mint, just about a 10 out of 10. no pressure, no surprises, no lies. great guy, good deal, great dealership. car was also detailed to the nines by the staff before I got there. More

Friendly and Down-to-Earth My fiancee and I had done our research online and were looking to see the car in person and test drive it. Our experience at the Richmond Dealership w My fiancee and I had done our research online and were looking to see the car in person and test drive it. Our experience at the Richmond Dealership was quite positive. From the beginning, we had walked into the showroom and simply browsed at our leisure. The receptionist did actually start asking people in the showroom if they required help, to which we answered that we were looking at the WRX. Receptionist was very friendly and prompted that we take a seat, help ourselves to water/coffee while we waited for a salesperson. So of course, we helped ourselves to some coffee (Starbucks machine, fantastic). Our sales rep, Jackie, turned up while we were getting coffee and was very friendly to offer help. At the time, we did not know who he was. After we got our coffees and went back to our waiting area, only to be surprised that the nice man who helped us was our sales rep. Jackie was very down to earth and calm. Asked what we had in mind, what we wanted/needed and so on. We had done our research so were very specific in saying we wanted to test drive a WRX. Unfortunately, no manual transmission model was available, however a 2015 model with CVT was on the lot and we took the opportunity to test drive it. During the test drive, Jackie balanced between allowing us to chat amongst ourselves and addressing any concerns we had. At one point, he guided us to a banked turn and really allowed me to put the car to the test. I believe Jackie's words were, "Go ahead, we're very confident in our product." What a great drive. Not only that, we were able to gauge the interior, cabin noise, visibility and the drive does answer most of your questions about the product. As for transacting, things went very smooth for the most part. There was a slight bit of good cop/bad cop games going on with Jackie and the internal Managers. At the end of the day, the negotiation dance wasn't too bad. The point is, I asked for a little extra on top of the few back and forths and they did give it to me, making me feel just that little bit more special. Again, Jackie was very calm and open. Not rushing anything, not pushing anything onto me that I didn't want. Finally, took delivery of my new car today. First good hour was all paperwork. Jackie did show me the specifics of the car and was very open to tell us about the dealer's offerings for its customers. At the end of the day, the dealership is a business and need to make a profit to continue operating and serving other Subaru customers. They're open about it, passionate and down-to-earth in communicating and making sure both sides come out with a win-win. Jackie, you're a great guy, always a pleasure! More

Happy with my 5th! Dan Duckworth found the model and colour I wanted for my 5th Subaru and gave us the deal we were looking for. The Richmond Subaru team made the whole Dan Duckworth found the model and colour I wanted for my 5th Subaru and gave us the deal we were looking for. The Richmond Subaru team made the whole process pleasant and easy, thank you all. More

Woohoo - Happy Subaru Owner! First impressions can make or break a deal in my opinion. I walked in looking to purchase a vehicle and Edwin Slater came over to me and my friend wi First impressions can make or break a deal in my opinion. I walked in looking to purchase a vehicle and Edwin Slater came over to me and my friend within minutes of our arrival. We weren't left waiting for someone to approach us....unlike a lot of other dealerships we had visited. While price is an important consideration, it wasn't the key factor when I decided to buy my car at Richmond Subaru. Customer service played an integral part in my final decision. Everyone at the dealership was a pleasure to deal with -- from the sales consultant to the business manager to the insurance agent. They took the time to explain my options and I never felt pressured. I will definitely refer others to Richmond Subaru! More

It felt like they cared about our needs, not the sale. Heinz and his team went beyond to ensure we had a positive experience after we had a terrible experience at another dealership. They found us the car Heinz and his team went beyond to ensure we had a positive experience after we had a terrible experience at another dealership. They found us the car we wanted and the price we could afford. The sales team was transparent and sensitive to our needs and wants. I would highly recommend Richmond Subaru and look forward to dealing with the Service department in the future. Thank You again Heinz. More

exellent Edwin @ Richmond Subaru is knowledgeable about the Subaru cars, his approach to us & making the deal was superb , we visited other dealerships but fa Edwin @ Richmond Subaru is knowledgeable about the Subaru cars, his approach to us & making the deal was superb , we visited other dealerships but fairness , honesty & caring for customer we found @ Richmond Subaru with Edwin.i highly recommend them More

Made it easy! Edwin and his team at Richmond Subaru made buying my new dream car an easy and fun process. They beat the competition's price by a fair margins, gave Edwin and his team at Richmond Subaru made buying my new dream car an easy and fun process. They beat the competition's price by a fair margins, gave me all the great accessories I needed, and worked with my rather peculiar timeline perfectly! Thanks for setting me up with such a perfect match!! Nathan More

Friendly and honestly I was planning to lease a car for my new business and I don't know very much about leasing Jackie explain to me all the details clearly and honestly I was planning to lease a car for my new business and I don't know very much about leasing Jackie explain to me all the details clearly and honestly and Jason go through all the details of the lease contract that make me drive away my new car without any question it is a very good experience to me thanks More

Awesome team Heinz I have not looked at cars since 2010. I test drove all, and I mean all the makes. There was something that kept me coming back, it was because I love I have not looked at cars since 2010. I test drove all, and I mean all the makes. There was something that kept me coming back, it was because I love the way the Suburu feels and drives. After many many visits and test drives I just drove a beautiful 2013 Impreza hatchback home. I have to say that it was a pleasure dealing with Heinz each and every time I went in. He was so patient every time, and look at the end result. I have a Suburu sitting in my driveway. I would recommend the whole team any day hands down, thank you again!!! More