Richmond Subaru

Do not trust anything anyone tells you in this dealer. Other reviews were right about them being very patient and not pushy. However, everything they do is suspicious. They will sell you a premium insuran Other reviews were right about them being very patient and not pushy. However, everything they do is suspicious. They will sell you a premium insurance plans that works to your advantage, and they will tell you they are giving you huge discounts for the car. They will even sound like they are explaining the full extent of each contract you are getting yourself into! But what I have realized (from my painful experience) was that they did not show me the full contract. They only slyly showed me parts of the contract that looked like the entire document, asked me to sign it, and then REFUSED to give me a copy of the contracts that I signed. After 3 weeks of follow up, with texting, calling, and finally visiting them in person, they finally reluctantly gave me the contract, and it was only then that I saw that the premium plan and the contract I got myself into were not premium at all, and the price was not the same as they claimed. THEY ARE THE MOST DISHONEST TEAM THERE COULD BE, and it does not only limit to the Sales team, but also the Finance Planner More

I recently bought a Subaru Onyx from Richmond BC Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and B Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and Benson did a great job helping me buying my new car This place was fantastic! Smoother car buying experience Date: 2024-05-09 More

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want prote battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy. More

Unfortunately, if there were an option for a zero-star rating, I would choose it without hesitation. My experience with this establishment was incredibly disappointing. The staff aggressively pushed their rating, I would choose it without hesitation. My experience with this establishment was incredibly disappointing. The staff aggressively pushed their service package alongside the car purchase, falsely promoting a lifetime car wash benefit. Their approach suggested that if I declined the $2,890 service package, they were unwilling to proceed with the car sale. Furthermore, I felt undue pressure to purchase cosmetic insurance, creating an uncomfortable atmosphere during the transaction. It's evident that this dealership's primary focus is on coaxing customers into unnecessary expenses, devoid of any genuine value. Adding to the frustration, their car wash quality is extremely low. They only haphazardly wash the exterior and completely neglect the interior. After the wash, I found dirt remaining on the car, and the windows were so poorly cleaned that they were left blurred. I strongly caution against considering this dealership for any business. Their practices are fundamentally deceitful, as they seem to prioritize profit over authentic customer service and care. More

Service department has caused issues before and now again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner and ended up giving me a used car to drive (toyota). I only booked the appointment if they could guarantee the loaner. Brought it in for a B service (4 hours) at 10:30 AM but left it overnight as it was a long drive, again hence the loaner. I was told I could pick it up at 9:00 AM. I called at 8:45 and was told it wasn't even finished being serviced and I was told the got "backed up" the night before. I was then told it would be ready by noon. Aside from those issues the service writer sold me a B service when an A service would have sufficed. She told me the B service included brakes but when I picked up the car, the invoice had no charges for pad replacement, no brake fluid replacement, no machining of rotors or replacement. If you are going to sell me on a brake service, tell me what they are going to do because as far as I understand it, brake INSPECTION is a part of the A service which is really all they did. If there is nothing wrong with the brakes, how come I'm being charged for the service? Their resolve? Bring it back for your next A service and we'll cover the cost (per the service manager). Not going to happen. If they can screw up the simplest things and make me wait much longer than promised then I'll take my Subaru elsewhere. Charging me for work that is not required is a rip off. Take your Subaru someplace where they charge fair prices for work done. Interesting that the sales side of the business gets good reviews but the service side leaves a bad taste in the mouth. More

Brought in a recent purchase for my kids a 2001 Subaru Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the air conditioner issue was just a button? All good, the inspection showed a exhaust issue gaskets were needed. Drive home air conditioner does not work? Blowing hot air not just a button, and a day later the engine is misfiring? Not at all satisfied More