Richmond Subaru

Great overall experience and excellent service I was very happy with the low pressure and excellent service from Ben. We received a lot of support and after 2 separate test drives and a painless I was very happy with the low pressure and excellent service from Ben. We received a lot of support and after 2 separate test drives and a painless negotiation process, came away with a good deal. Mathew and Fraser were also very helpful and rounded out the great service. Best experience purchasing a vehicle to date, would recommend Ben and Richmond Subaru. More

First Buy Salesman was friendly and nice. Good review for the manager named Dicken, very accomodating and good to deal with. Thanks for helping me choos Salesman was friendly and nice. Good review for the manager named Dicken, very accomodating and good to deal with. Thanks for helping me choose my first car. More

Very patient sales consultant!! Edwin was excellent in helping my friends to select their new vehicle. He was very patient with them, spending over 5 hours helping them make their d Edwin was excellent in helping my friends to select their new vehicle. He was very patient with them, spending over 5 hours helping them make their decision and negotiating with them despite a language barrier. Thank you Edwin! More

Happy with Richmond Subaru Friendly Salesman Nader eased us through a test drive that allowed us to test the car's capabilities and comfort . No pushy tactics used here. We are Friendly Salesman Nader eased us through a test drive that allowed us to test the car's capabilities and comfort . No pushy tactics used here. We are very pleased with our new car purchase. More

Overall very positive experience We are very happy with the service we received from Heinz. He was very friendly and very trusting in us. He let us go have a test drive at our leisure We are very happy with the service we received from Heinz. He was very friendly and very trusting in us. He let us go have a test drive at our leisure with no pressure tactics and made the negotiating process very simple and straight forward. We were very happy with the final deal. Jason was also very friendly and explained warranty options without the guilt trip or pressure tactics. I didn't feel taken advantage of but instead felt like they made the effort to make sure I was happy and satisfied. I would recommend seeing Heinz. More

Happy Customer We were very pleased with the way we were treated at Richmond Subaru; from the sale's consultant Edwin, the business manager, and the finance manager. We were very pleased with the way we were treated at Richmond Subaru; from the sale's consultant Edwin, the business manager, and the finance manager. All three were respectful, not pushy, and friendly. More

Very friendly, very helpful. I had a vert good experience at Richmond Subaru. I came in knowing the car I wanted to buy. My salesperson, Nader Mofti, was very helpful and easy t I had a vert good experience at Richmond Subaru. I came in knowing the car I wanted to buy. My salesperson, Nader Mofti, was very helpful and easy to talk to. He took a lot of time with me and explained the financing options and the fees and costs of financing my purchase. He introduced me to the finance guy who was also friendly and helpful (I'm sorry, but I am not remembering his name). I did feel a little pressured to commit, which I guess is fair enough, and when we were talking purchase price, there was a bit of a disconnect between what Nader told me and what the manager (whose name I also don't remember) told me. Nonetheless, we were able to agree on a price. I was purchasing a new 2017 model that wasn't available yet. Nader phoned me to let me know I wasn't forgotten while we were waiting for my car to arrive. When it did, he arranged for an insurance person to deal with the sale and transfer of my old car to a friend. The insurance guy was also helpful and friendly and patient. The finance guy went through the warranty options and explained them carefully. Nader went through my car with me, explaining features, connecting my phone by bluetooth and making some recommendations. I know if I have any questions, I can call on him. More

Good service - friendly people Good service - (Nader picked us up at the skytrain station). Everyone was friendly and helpful without being pushy. I'd say that's it in a nutshell. Good service - (Nader picked us up at the skytrain station). Everyone was friendly and helpful without being pushy. I'd say that's it in a nutshell. More

Great sales team Heinz worked hard to find me the car I wanted and kept me on budget! Pleasure dealing with him and I would recommend him to any of my friends and fami Heinz worked hard to find me the car I wanted and kept me on budget! Pleasure dealing with him and I would recommend him to any of my friends and family. More

Awesome service from start to finish Summary: As a first-time car buyer, I knew practically nothing about the car buying process. In the past I've only driven hand-me-down cars, and hav Summary: As a first-time car buyer, I knew practically nothing about the car buying process. In the past I've only driven hand-me-down cars, and have never bought a car from a dealership. I've heard stories about pushy car salesmen, and read about poor service at other dealerships, but after seeing some good reviews about Richmond Subaru I thought I'd give it a try. Edwin and the team at Richmond Subaru did not disappoint; they answered all my questions and took care of all my needs, and didn't try to push anything on me that I didn't want. They were all extremely professional and I would recommend Edwin and the team at Richmond Subaru to anyone looking for a pleasant car buying experience. My story: I was greeted by Edwin within seconds of entering the dealership, and he asked how he could help me. I said I was interested in test driving some WRX's. I've gone to dealerships in the past but they never had any WRX's to test drive, and so I never ended up buying one because who buys a car without trying it first? But within minutes Edwin came back with the keys and off we went. The first car I tried was a used WRX with CVT, but unfortunately it had been lowered so the ride was quite bumpy. Edwin then suggested we try another one with a manual transmission, and after taking it on a test drive I knew I found the car I wanted. Within a week the new car came in, Edwin let me know and we set a time for me to pick it up. On pickup day everything went smoothly. Fraser and Jason managed the deposit and finance stuff, answering all my questions about the financial mumbo jumbo in language I could understand, and advising on all the best options for extended insurance, car protection etc. Robbie did the car insurance within minutes. And within an hour everything was all said and done, and I am now the proud owner of a new 2017 WRX, thanks to Edwin and the team Richmond Subaru! More