Richmond Subaru

Great experience! Was a quick and painless transaction dealing with Richmond Subaru, specifically Jackie and Fraser. They were helpful and very patient with us. We are Was a quick and painless transaction dealing with Richmond Subaru, specifically Jackie and Fraser. They were helpful and very patient with us. We are very pleased with the entire experience! More

Buying experience Ben took me out on a test drive on both the brz and wrx and was a good sales associate to deal with because I didn't feel uncomfortable at all. After Ben took me out on a test drive on both the brz and wrx and was a good sales associate to deal with because I didn't feel uncomfortable at all. After the purchase I had further questions and Ben helped me find the answers without pause. The only reason why I didn't give this dealership full stars was because the taillights were cracked (which they promptly replaced and gave me service credit for my troubles) and the car had some heavy swirls (new car was on the lot already but was probably hastily cleaned every now and then) but I was satisfied in the end. The in house insurance person wasn't great though, really pushy and I had to re-correct my policy because of a mistake but I don't think they are related to the dealership. Overall the dealership and Ben were very helpful and resolved all the issues I had plus answered all my questions during and after the purchase. I left with a new car completely satisfied. More

Robin Soon - You're the best car consultant ever! Prior visiting to the dealer, I have been asking a lot of things to Robin by email/text, because I'm living far from Richmond. He always replied me pr Prior visiting to the dealer, I have been asking a lot of things to Robin by email/text, because I'm living far from Richmond. He always replied me promptly and explained me very clearly to my questions. He is polite, friendly, knowledgeable, considerable, very patient and so professional. He has a great customer service skill and he worked on numbers for meet my budget! In fact, my wife was a very happy for the price I am going to pay for next 4 years!(^o^) Thanks Robin! You're the best product specialist ever! Highly recommended! More

OK, Nothing Special I purchased a new 2017 Subaru Forester in August 2016. The process was lengthy, taking over 6 hours. The salesperson's initial offer was higher than I purchased a new 2017 Subaru Forester in August 2016. The process was lengthy, taking over 6 hours. The salesperson's initial offer was higher than the stated price on the Subaru Canada website, it took a series of counter offers with the salesperson each time going to his manager before we agreed to a price barely below MSRP. The accessory rear cargo net we ordered was uninstalled, the salesperson said I just had to use a screwdriver when I got home, I later learned that was because it is the wrong one. They have offered to have the correct one brought in which is great, but in my opinion a new car buyer should never be asked to install parts. The financing department left some paperwork out of our warranty documentation. The insurance agent didn't offer optional 3rd party coverage so ICBC's inflated price was the only way. More

Great service We were looking for our first brand new car and Robin made it a great experience. He was very patient, helpful and tried his best to get a good deal We were looking for our first brand new car and Robin made it a great experience. He was very patient, helpful and tried his best to get a good deal for us. He even assisted us on his day off..this guy gave the extra mile. Jason also was great..he is not part of the sales team but made us feel really good, friendly and helpful. They made it possible. More

New Car Purchase The dealership was efficient and fair during the negotiation process. They met my buying needs with a competitive price that other dealerships could n The dealership was efficient and fair during the negotiation process. They met my buying needs with a competitive price that other dealerships could not. I was impressed when they paid for the majority of my flight to Vancouver to pick-up the vehicle . The service provided upon pick up of the vehicle was professional and again efficient. The entire process from start to finish was smooth. It should be noted I knew the exact vehicle I wanted, but was flexible on color. More

One great team! I new just what I wanted when I first stepped onto the Subaru lot in Richmond, having done my homework on the W R X I purchased, starting and ending I new just what I wanted when I first stepped onto the Subaru lot in Richmond, having done my homework on the W R X I purchased, starting and ending with Robin Soon, who is new to sales, although, you wouldn't know that . He had a very friendly and professional attitude, and helped me find my dream car. The same goes for the Managers, Fraser, Dicken and Jason in finance. I never at any time felt any pressure from these guys, their no.#1 in my book! K. McGuire More

Richmond Subaru is the only dealership for me!!! Thank you for all of your support and help with the whole process. Throughout our experience, we felt like ALL our needs and wants were heard and ulti Thank you for all of your support and help with the whole process. Throughout our experience, we felt like ALL our needs and wants were heard and ultimately met. We found a car that suited all of our needs, is beautiful, and super fun to drive! Although we were sad to say goodbye to our Forester, bringing home our beautiful Crosstrek was exciting and rewarding! I have only ever owned a Subaru and have no intention of changing that!!!! More

Great first time car buying experience I had a great experience at Richmond Subaru. I would like to give a big thanks to Robin and all the staff that contributed to the purchase of my vehic I had a great experience at Richmond Subaru. I would like to give a big thanks to Robin and all the staff that contributed to the purchase of my vehicle. Robin was very responsive and answered all my questions in regards to the purchase of my new 2016 Subaru BRZ. The finance manager made the process quick and wasn't pushy at all. Overall just an amazing experience at Richmond Subaru. Definitely will return for any future vehicle purchases. More

Responsive and they will find the car you want. I'm Happy. I had a good experience with Richmond Subaru. I called them directly after having trouble finding the vehicle I wanted at other dealerships. I was sur I had a good experience with Richmond Subaru. I called them directly after having trouble finding the vehicle I wanted at other dealerships. I was surprised to learn they are actually part of a larger group of Subaru dealerships, all based in the west, so they just transferred the one I wanted to Richmond at no cost to me. The salesperson, (Austin) is great. He always answers quickly whenever I send him a text. He even responded quickly over the long weekend in August! Fraser (the financial services manager) went through the available extras (warranty/protection). He was pleasant to talk to, and wasn't pushy, so I appreciated that. :-) More