Richmond Subaru

Best service Buying a new car is a big deal. And no matter how excited one can be, taking on such a commitment can be very daunting. I had the privilege of worki Buying a new car is a big deal. And no matter how excited one can be, taking on such a commitment can be very daunting. I had the privilege of working with such an honest salesman named ROBIN SOON. He was so polite and patient with me from the get-go. From the first email to the last, he really worked hard to make sure I got the perfect car that suited all of my needs! I was my first time buying a brand new Subaru and was very nervous about purchasing a vehicle but he worked with me throughout the process with a smile and made my experience awesome! I originally had the intention of buying a bigger car but none of the cars had fitted in my needs. Robin made sure to ask plenty of questions about what I wanted and needed out of my vehicle. I then realized that the WRX was the perfect fit for me! We were in contact going back and forth for about a week . Nobody could provide the same service Robin did. High in product knowledge and very respectful of my time and situation. Not only did he give me the best price possible, but I also worked with the best salesman ever! I am as happy as could be in my WRX. I have ready referred one of my best friends to him. I am extremely satisfied with experience. More

Got our subaru We went to richmond subaru and found what we are looking for. The car came faster than we expected and we got all we were promised. Robin was very hel We went to richmond subaru and found what we are looking for. The car came faster than we expected and we got all we were promised. Robin was very helpful and helped us find the car colour we wanted More

Exceptional service Robin made the car-buying process a pleasant experience, one that I would highly recommend to all of my friends. I look forward to many years of servi Robin made the car-buying process a pleasant experience, one that I would highly recommend to all of my friends. I look forward to many years of service and quality care from the staff at Richmond Subaru. More

Outstanding Service: Professional, Patient, and Flexible From the very beginning, Robin tried his very best to help us find exactly what we had wanted. Despite not being able to meet our initial expectations From the very beginning, Robin tried his very best to help us find exactly what we had wanted. Despite not being able to meet our initial expectations due to a lack of stock at this time of year, he never stopped looking at alternatives to meet our needs. In the end, we got great value for the Subaru Impreza, matching the color, model, and price that we wanted. My family and I were first time customers at Subaru, and we were definitely satisfied with the service that we received! More

Excellent Service I can't thank Robin and the people working at Subaru Richmond enough for their outstanding service. Everyone was very helpful and straightforward thro I can't thank Robin and the people working at Subaru Richmond enough for their outstanding service. Everyone was very helpful and straightforward throughout the entire process. Robin was great at answering any questions I had about the vehicle. This was my first Subaru purchase and I was very happy with the service that was provided. More

Professional salesmanship Robin is very professional. First visit, he got me a brand new Subaru to test drive and with me. Contrast that to another dealership on Boundary who Robin is very professional. First visit, he got me a brand new Subaru to test drive and with me. Contrast that to another dealership on Boundary who gave me a well-driven demo 5 door (I wants a sedan) for 15 minutes test drive myself and I got the impression that if I don't buy someone else will. 2nd time back made a deal. Robin did not exert pressure and tried his very best to get a better deal for me.Not giving 5 stars because it was a long process (4.5 hours and dealership is busy that Sat) and some issues in trade-in and a little hiccup in the last step with the finance manager. More

Better than expected It had been a while since we had to purchase a vehicle. I was cynical about the entire process but was pleasantly surprised at the high level of cust It had been a while since we had to purchase a vehicle. I was cynical about the entire process but was pleasantly surprised at the high level of customer service that Robin Soon provided. I had been to a couple of other dealer ships but did not experience anywhere near the same type of service that Robin provided. I would not hesitate to come back to this dealership in particular Robin for our next vehicle. More

Pleasant experience Heinz was very informative, approachable and friendly. Fraser was also helpful and pleasant. Overall very good service from all the employees that h Heinz was very informative, approachable and friendly. Fraser was also helpful and pleasant. Overall very good service from all the employees that helped me with my purchase. Thank you! More

Fast, easy, no hassle The manager made the purchasing process extremely easy, took just around a couple hours to make the deal (although I knew my choice of car beforehand) The manager made the purchasing process extremely easy, took just around a couple hours to make the deal (although I knew my choice of car beforehand), and they were pleasant throughout the process. More

Bought a pre-owned Legacy Overall very good service and the price was good. I had a couple issues, one being that it only came with one key but was told it would come with 2, t Overall very good service and the price was good. I had a couple issues, one being that it only came with one key but was told it would come with 2, the other being that the kilometres were a bit higher than I was told and didn't realize till after i bought it. Overall it was a good buying experience though and I'm glad to have bought a subaru More