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Richmond Subaru
Richmond, BC
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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575 Reviews of Richmond Subaru
April 03, 2020
Very Very Satisfied Very professional, experienced, considerate and supportive sales manager, he patiently answered all our questions in details about rates application, Very professional, experienced, considerate and supportive sales manager, he patiently answered all our questions in details about rates application, lease, banking. The whole process of sales and after sale email impressed us a lot. My husband and I both agree that Mr. Navales's pushing the deal process and achieving the goal of sales could be considered as a successful sales case for new ones. He has a professional sales spirit inside. Just tell him what you want and what are your concerns, he would try his best to help you seeking a way out by using his rich knowledge in the industry. For customers like us, enjoy the whole buying experience with Mr. Navales. More
by TL
Employees Worked With
I want to add one more girl, she did all our paper work and explain the details patiently to us., Ray Lewis, EJ Navales, Alexis Cozon
March 29, 2020
About 90kms and less than 48 hours after owning the car, It was a lengthy process to get my car back. It's been about 2500km's since receiving my car. Upon delivery on this last visit, the GM went above and It was a lengthy process to get my car back. It's been about 2500km's since receiving my car. Upon delivery on this last visit, the GM went above and beyond to not only resolve the issue with his team but to also ensure I was more than happy...and I am. More
by Mike
Employees Worked With
George Stratila, Ray Lewis
March 26, 2020
Service attendance Had intermittent problem. They took the car overnight 3 times. Went unexpectedly and found the car sitting in the yard in late morning! Spoke to the m Had intermittent problem. They took the car overnight 3 times. Went unexpectedly and found the car sitting in the yard in late morning! Spoke to the manager and he gave me 110% service. I hope the service dept will stop wasting my time! Service advisors I like: Amy, Tayler, Kim, Avi. The general manager Ray is very eager to help, very accessible! Nice change from previous. I have a lifetime hand carwash and had serious problems, Ray improved the service. Driving my 3rd Subaru. More
by Mysub
Employees Worked With
Avi. Kim (new), Amy Luk, George Stratila, Ray Lewis, Eric Yee, Eduardo Palabay, Tayler Martin
March 25, 2020
Needed to get some paper work for our new to us car that we bought at this dealership from the previous owner. Our salesman was off with health issues and he stepped in and helped us resolve the issue had we bought at this dealership from the previous owner. Our salesman was off with health issues and he stepped in and helped us resolve the issue had a great experience at this dealership. Was always quick to respond. More
by ginter
Employees Worked With
EJ Navales
March 23, 2020
Nick Geisler was very helpful and went out of his way to come back after his shift was over to let us finish the deal because we came from far away The manger was very courteous come back after his shift was over to let us finish the deal because we came from far away The manger was very courteous More
by Salem
Employees Worked With
Danielle Schelini, Nick Geisler
March 21, 2020
Excellent Experience I recently purchased new 2020 Subaru Outback. Nick the sales representative, EJ the sales manager.and Michael the Finance manager were very friend I recently purchased new 2020 Subaru Outback. Nick the sales representative, EJ the sales manager.and Michael the Finance manager were very friendly. Their courteous and respectful demeanour was maintained throughout the purchasing experience. Their high level of service was commendable Washing our other 2 cars was a nice touch and was much appreciated! Thank you for a very positive experience More
by rtaddei
Employees Worked With
Michael Nguyen, Nick Geisler
March 15, 2020
Great Experience Welcoming Employees , They went Above and Beyond to help me get the vehicle I wanted at a price I can afford. Fair negotiating, Very professional. Welcoming Employees , They went Above and Beyond to help me get the vehicle I wanted at a price I can afford. Fair negotiating, Very professional. More
by R.C
Employees Worked With
Joe Lui, Ray Lewis, EJ Navales
March 09, 2020
Ray Lewis presents himself with professionalism My experience with Ray Lewis was very pleasant. He exhibits strong quality of customer service. He acts professionally when approaching the customer. My experience with Ray Lewis was very pleasant. He exhibits strong quality of customer service. He acts professionally when approaching the customer. He will make efforts to satisfy the customer. He is fair, willing to listen and respects customer's choice. I also dealt with Nick Geisler, who is very energetic and friendly. Nick is always smile, courteous and professional. He acts quickly to assist customer's needs. More
by janice_xia
Employees Worked With
Michael Nguyen, Ray Lewis, Nick Geisler
March 03, 2020
above and beyond My dealer Joe gave great customer service, from helping me pick the perfect car to making sure that I was getting the best deal possible. He always re My dealer Joe gave great customer service, from helping me pick the perfect car to making sure that I was getting the best deal possible. He always responded very quickly to my inquiries and helped make buying a car quick and hassle-free. I would 100% go back here again just for the quality customer service. More
by Raymond P
Employees Worked With
Joe Lui
