Richmond Subaru

Ray Lewis is very knowledgable,wise, & easy going. He is fair in negotiating the deals and he is very professional in his approach to customers. fair in negotiating the deals and he is very professional in his approach to customers. More

Bad Service- No one calls for work approval or give update. If they was anything less than 1 star I would have given that for bad service these dealership is giving to its customers. I am surprised how they are If they was anything less than 1 star I would have given that for bad service these dealership is giving to its customers. I am surprised how they are still in business probably don't have anyone doing service from this location. There is no service manager to talk to, service advisor are liars and don't take accountability I bet they do that since no one is there to ask questions. Mine is long story but to summarize AVOID TO TAKE YOUR CAR to Richmond Subaru. They take your car without your approval will start replacing parts and when you ask why did they replace without customers consent. Will come back saying sorry for the mistake and may offer 5 percent discount. Advisors don't give you update on the car you have to keep calling half the time advisors are busy is what receptionist says. Will take your contact information but no one calls. When you ask for manager they say don't have one will again take your contact Information to pass to one of the advisors who are useless or will get GM to call but again no one calls. Finally after 10 days of my car sitting at the dealership for repairs me calling numerous times finally this advisor says your car will be ready by tomorrow morning I will make sure to call. Again you don't get any call next day so I called in the afternoon asking for the advisor receptionist was like she is not even working today can I get someone else. Offcourse everyone were busy took my information which I know no one will call. Why all that liars when advisor is not working next day. Just making customers like nightmare. My recommendation to avoid then many other dealership in town are there and they also provide courtesy car in case your car needs more than one day repair. More

FIVE STARS! NO sales pressure. He's very knowledgeable about all the features and options on the type of car we were looking for. He answered our endless question NO sales pressure. He's very knowledgeable about all the features and options on the type of car we were looking for. He answered our endless questions with clarity and patience. Thank you for all your help and for an exceptional experience at Subaru! Joe helped me with the delivery process and was also a huge help in answering all my questions. Definitely Richmond Subaru to my family and friends 👍 More

I m here to write about the professionalism of the manager at Richmond Subaru. Ray Lewis was a great man who helped me with all my financial and technical questions during my visit. Jordan and Austi manager at Richmond Subaru. Ray Lewis was a great man who helped me with all my financial and technical questions during my visit. Jordan and Austin were also extremely helpful introducing the outback that I bought. I love the services there and if my friends wanna buy a Subaru, I will definitely tell them to buy at Richmond Subaru. More

Consistently helpful advice.. Jackie previously sold us a 2018 Forester which was a top level experience so we went to see him again to test drive a 2020 Crosstrek as our second ca Jackie previously sold us a 2018 Forester which was a top level experience so we went to see him again to test drive a 2020 Crosstrek as our second car replacement. He was very friendly and informative as usual. Subaru this time did not have a car to meet our need. The Forester is excellent in every way except in size a little large for my wife. We found the suitably (in size) smaller Crosstrek to be without some features and comforts after being spoiled by the Forester, therefore went with a different brand. But Jackie offered the Crosstrek at a very fair price with good trade-in value. I would recommend Jackie to anyone, he is consistently a pleasure to deal with. More