Northwest Acura

Impressive! I found everyone very friendly, courteous and helpful! I have not bought many vehicles and the last one was 16yrs ago, so I had much to learn. Excel I found everyone very friendly, courteous and helpful! I have not bought many vehicles and the last one was 16yrs ago, so I had much to learn. Excellent experience. More

Service Great timely and friendly service. I phoned the service manager and he was very accommodating to get me in the same day. As well all service clerks Great timely and friendly service. I phoned the service manager and he was very accommodating to get me in the same day. As well all service clerks were very friendly. More

Service Excellent customer service! Friendly and knowledgeable staff! I have been a customer since 2006 and have always been completely satisfied. I also l Excellent customer service! Friendly and knowledgeable staff! I have been a customer since 2006 and have always been completely satisfied. I also love the complimentary car wash I get every time I visit. More

Moving from silver hill Acura to northwest Acura So I moved from silver hill Acura to northwest Acura because I moved. I had a recall on my airbag inflator and so instead of booking an appointment wi So I moved from silver hill Acura to northwest Acura because I moved. I had a recall on my airbag inflator and so instead of booking an appointment with my regular Acura at silver hill. It was more convenient for me to make an appointment with northwest acura. The day I showed up for the appointment, people at nw Acura were friendly and gave me the attention that customers should get. Offered free car wash, free water bottle. The manager there was very committed to their on time policy. Very pleased with this dealership. Nw Acura is by far better than silver hill Acura. More

Great Experience Great people to deal with start to finish. Friendly, knowledgeable, upfront, looks for solutions when concerns raised. Equitable and transparent pri Great people to deal with start to finish. Friendly, knowledgeable, upfront, looks for solutions when concerns raised. Equitable and transparent pricing. Excellent vehicle delivery process. Would definitely go back next time I need another vehicle. More

Best car dealer in town I've bought cars over the years but have never had better customer service then this. From the Sales person Effren to the Service person Reem I can't I've bought cars over the years but have never had better customer service then this. From the Sales person Effren to the Service person Reem I can't say enough. More

I went back 3 times! Since 2008 I bought 3 cars from these guys. A TSX, RDX and another RDX. I lived in Calgary, Vancouver and Winnipeg at all different times and made th Since 2008 I bought 3 cars from these guys. A TSX, RDX and another RDX. I lived in Calgary, Vancouver and Winnipeg at all different times and made the trip back to Calgary each time. I shopped around, sometimes online, and found NW Acura was honest friendly, easy to deal with...and honestly the best deal. Everything they said they did! Kindly, Brad More

Super rude service manager. Overall terrible experience The service manager is very rude and very disrespectful. He yelled at me for no reason and told me to f off when he should be working on my car. I wil The service manager is very rude and very disrespectful. He yelled at me for no reason and told me to f off when he should be working on my car. I will never bring another car here ever again. I also got overcharged but I didn’t want to argue it since they were already rude enough. DO NOT BRING YOUR CAR OR BUY A CAR HERE. More

Nothing but accolades I have bought a number of vehicles from this dealership dating back to 2002. My experience over all those years whether dealing with the Sales or Serv I have bought a number of vehicles from this dealership dating back to 2002. My experience over all those years whether dealing with the Sales or Service departments has been nothing but complete satisfaction. In April of this year I contracted for the new MDX Sport Hybrid with a delivery date of early June. This delivery date was subsequently pushed back until the last week in August with the delivery finally being made at the end of September. The delay in delivery was no fault of the dealership but rather Acura as they were limiting the number of deliveries of the Sport Hybrid and slow to get them to Canada from their assembly plant in the US. Throughout the delay in the delivery process the Sales Manager (Josh Lam) and the Sales person (Effren Hachey) could not have been more supportive. These gentlemen went way beyond what one would normally expect from a car dealership in addressing my concerns and needs. I was treated with nothing but the utmost of respect and courtesy. I give this dealership top marks for its integrity and customer service. Nothing but accolades for NW Acura. GM More

Worst place to go I went to get service done in my Acura along the way I realized the driver side head light wasn’t working. I asked Megan the angry advisor to get the I went to get service done in my Acura along the way I realized the driver side head light wasn’t working. I asked Megan the angry advisor to get the light checked or replaced if necessary, 4 hours later she texted me and told me it will take them time to replace the light therefore I have to pay $73 plus the price of the lightbulb. This people don’t care about customer all they care about is money. I’ll never go there again. More