Northwest Acura

Negotiated admin fee out of deal during negotiations to buy vehicle. Finance manager calls me up 5 weeks after delivery and tells me they forgot to include in the deal and say i owe them the $598 plus tax buy vehicle. Finance manager calls me up 5 weeks after delivery and tells me they forgot to include in the deal and say i owe them the $598 plus tax and is now haggling me. More

Service Desk struggles to explain the rationale for recommended services A and B. Just get your oil changed and your tires rotated somewhere else that's cheaper. Warranty does not cover checking to see recommended services A and B. Just get your oil changed and your tires rotated somewhere else that's cheaper. Warranty does not cover checking to see why engine lights go on (if they fix something related, warranty covers that) but otherwise, even when the car is on warranty, you have to pay them to find nothing wrong and turn the light off. More

Great experience buying a new car at Northwest Acura, Chris in Sales was great to talk to, respectful, and gave me a great deal! Chris in Sales was great to talk to, respectful, and gave me a great deal! More

BUYER BEWARE Acura Plus is a scam at best. Dealer will sell you addition warrenty, but does not explain that coverage purchased does not begin when you purchase a car from them , but rather st Dealer will sell you addition warrenty, but does not explain that coverage purchased does not begin when you purchase a car from them , but rather starts when the car is first put into service by the manufactuer. You can purchase 6 yr coverage on a 2015 TLX bought used in 2019 that when you try and use it they tell you the coverage ended in 2021. Four years expired the day you bought the extended coverage. Very poor business ethics even for a car dealer. More

Two visits to replace struts and both time Dealership ddi not tighten Lug nuts. Wheels almost fell off, lost 2 lugs completly. Stay away. After calling The Service department and talking to the Manager Chri not tighten Lug nuts. Wheels almost fell off, lost 2 lugs completly. Stay away. After calling The Service department and talking to the Manager Chris Chamberlain cchamberlain@nwacura.com, I was told it couldn't not have been the tevchs fault and they are checking the equipment for faults......... Really this is your first response. I followed up with the following email after not hearing back from Northwest Acura. Chris, After our conversation last week about the second time your service team did not tighten the lug nuts after servicing our vehicle you said you would be reaching out to me. I stopped by today and had the lug nuts retorqued and was surprised that no documentation was made of my visit. This shows that Northwest Acura does not take the safety of its customers seriously at all. I take my safety and the safety of my family very seriously. The failures of your service department boarder on criminal. Our tire had lost 1 lug nut, and the remaining 4 only had between 1 and 4 rotations left before falling off. Having this happen once is a mistake that should not happen, the fact that this happened to us twice in two visits, seems intentional. We did not receive any notice or instruction to have the lug nuts retorqued the first time, and this last time it happened, a note was buried in the invoice receipt yet no mention was made to me when I picked up the vehicle. Not only did you put myself and my family in dire jeopardy and in harms way, but you've cost myself and my company business, because I couldn't drive my vehicle. The anxiety my family has been going through since this last incident with the wheel almost falling off is extremely high. Having been involved in serious vehicle accidents before, your lack of concern for our safety has caused great trauma to both my wife and I. I'm not sure what our next steps and actions are but we will ensure there are consequences for these actions. Jason To this I get a brush off email from Northwest Acura's GM and no response to 2 additional emails. This dealership is dangerous Good evening Mr. Wahl, I wanted to personally address your email and concerns that you had expressed to Chris Chamberlain, our Service Manager. We hold our customer and employee safety in the highest regard here at Northwest Acura and I assure you this situation has not been taken lightly from our end. We continuously work with our technicians and team on training and host a "safety first" environment in all we do. I apologize for the issues that happened and rest assured we take this situation seriously. Sincerely, Trevor Carson | General Manager | Northwest Acura | 125 Crowfoot Way N.W., Calgary, AB, T3G 2R2 | t. 403.239.6677 | c. 403.909.8559 | trevor@nwacura.com Still waiting for a real and meaningful response to my email Chris, It is disheartening to realize that our concerns and safety have been completely ignored, especially considering that this has happened twice in back-to-back services to the same customer. Your boilerplate safety response on May 11th, was disingenuous and insulting. It was a generic message devoid of any genuine interest or regard for customer concerns and safety. If you truly cared about addressing these issues, you would have made an effort to reach out to us directly. A simple phone call could have helped you understand the gravity of the situation and the impact it has had on our family and confidence in your services. Moreover, you would have been aware that we had brought the vehicle in for a retorque after it was reinspected due to the near-miss disaster of our tire almost coming off. I've run out of space, but still haven't received a response More

The sales people and the service department are terrible. I found out after I bought my used Acura that there was a bunch of outstanding maintenance items due ($900 worth). It started smelling of cigarette s I found out after I bought my used Acura that there was a bunch of outstanding maintenance items due ($900 worth). It started smelling of cigarette smoke a few weeks after I bought it. The service department couldn’t provide a maintenance schedule. They told me Honda would service my vehicle if I was in my hometown in SK and had any issues…I had issues the first time I took it to SK and Honda wouldn’t even look at it. The service department told me there was no reason for the dead battery, but the battery was fine. It failed again and was replaced by another dealership…clearly, the battery was NOT fine. Overall, this dealership is dishonest and I no longer take my car there. They’re a bunch of crooks. More

June 2022: There are not too many things in this world that work right anymore but one that does is the Service Department at Northwest Acura. Our 2016 MDX was due in this week for its annual service and that work right anymore but one that does is the Service Department at Northwest Acura. Our 2016 MDX was due in this week for its annual service and once again the guys in the Service department went above and beyond to make it the best experience one could ask for. Once again Chris Chamberlain and his team surpassed our expectations and made our day a ‘WOW’ kind of day instead of the nightmare it might have been. I really cannot say enough good things about Northwest Acura’s Service Department. Thanks to all who pitched in and helped us out. More

Over charge for oil change and tire swap. its around 70 dollars cheaper at CANADIAN TIRE. its around 70 dollars cheaper at CANADIAN TIRE. More

I would like to thank Northwest Acura’s service manager Chris Chamberlain & his staff for the great job they did in fixing my car recently. I purchased my 2005 Acura EL (new) from NW Acura in 2005 and all Chris Chamberlain & his staff for the great job they did in fixing my car recently. I purchased my 2005 Acura EL (new) from NW Acura in 2005 and all the service work they have done for me over the years has always been great. Recently, I ran into a mysterious ignition problem that Chris was able to correctly diagnose and fix. His experience and effort were invaluable to fixing this issue and I’m sure very few other service professionals would have been able to fix this unusual problem. His time and effort are greatly appreciated. NW Acura has provided me with exceptional service over the last 16 years and I highly recommend them. Thanks for always being there when I need you. More

We bought out used Infiniti here back in Sep 2020 and after 7 months requested for help from Koh if he could help with getting our model 'QX70' and 'Limited' sign installed together with our first oil ch after 7 months requested for help from Koh if he could help with getting our model 'QX70' and 'Limited' sign installed together with our first oil change and without hesitant Koh obliged. My gratitude to Koh and Team. Keep up the good service work! More