Northwest Acura

Two visits to replace struts and both time Dealership ddi not tighten Lug nuts. Wheels almost fell off, lost 2 lugs completly. Stay away. After calling The Service department and talking to the Manager Chri not tighten Lug nuts. Wheels almost fell off, lost 2 lugs completly. Stay away. After calling The Service department and talking to the Manager Chris Chamberlain cchamberlain@nwacura.com, I was told it couldn't not have been the tevchs fault and they are checking the equipment for faults......... Really this is your first response. I followed up with the following email after not hearing back from Northwest Acura. Chris, After our conversation last week about the second time your service team did not tighten the lug nuts after servicing our vehicle you said you would be reaching out to me. I stopped by today and had the lug nuts retorqued and was surprised that no documentation was made of my visit. This shows that Northwest Acura does not take the safety of its customers seriously at all. I take my safety and the safety of my family very seriously. The failures of your service department boarder on criminal. Our tire had lost 1 lug nut, and the remaining 4 only had between 1 and 4 rotations left before falling off. Having this happen once is a mistake that should not happen, the fact that this happened to us twice in two visits, seems intentional. We did not receive any notice or instruction to have the lug nuts retorqued the first time, and this last time it happened, a note was buried in the invoice receipt yet no mention was made to me when I picked up the vehicle. Not only did you put myself and my family in dire jeopardy and in harms way, but you've cost myself and my company business, because I couldn't drive my vehicle. The anxiety my family has been going through since this last incident with the wheel almost falling off is extremely high. Having been involved in serious vehicle accidents before, your lack of concern for our safety has caused great trauma to both my wife and I. I'm not sure what our next steps and actions are but we will ensure there are consequences for these actions. Jason To this I get a brush off email from Northwest Acura's GM and no response to 2 additional emails. This dealership is dangerous Good evening Mr. Wahl, I wanted to personally address your email and concerns that you had expressed to Chris Chamberlain, our Service Manager. We hold our customer and employee safety in the highest regard here at Northwest Acura and I assure you this situation has not been taken lightly from our end. We continuously work with our technicians and team on training and host a "safety first" environment in all we do. I apologize for the issues that happened and rest assured we take this situation seriously. Sincerely, Trevor Carson | General Manager | Northwest Acura | 125 Crowfoot Way N.W., Calgary, AB, T3G 2R2 | t. 403.239.6677 | c. 403.909.8559 | trevor@nwacura.com Still waiting for a real and meaningful response to my email Chris, It is disheartening to realize that our concerns and safety have been completely ignored, especially considering that this has happened twice in back-to-back services to the same customer. Your boilerplate safety response on May 11th, was disingenuous and insulting. It was a generic message devoid of any genuine interest or regard for customer concerns and safety. If you truly cared about addressing these issues, you would have made an effort to reach out to us directly. A simple phone call could have helped you understand the gravity of the situation and the impact it has had on our family and confidence in your services. Moreover, you would have been aware that we had brought the vehicle in for a retorque after it was reinspected due to the near-miss disaster of our tire almost coming off. I've run out of space, but still haven't received a response More

The sales people and the service department are terrible. I found out after I bought my used Acura that there was a bunch of outstanding maintenance items due ($900 worth). It started smelling of cigarette s I found out after I bought my used Acura that there was a bunch of outstanding maintenance items due ($900 worth). It started smelling of cigarette smoke a few weeks after I bought it. The service department couldn’t provide a maintenance schedule. They told me Honda would service my vehicle if I was in my hometown in SK and had any issues…I had issues the first time I took it to SK and Honda wouldn’t even look at it. The service department told me there was no reason for the dead battery, but the battery was fine. It failed again and was replaced by another dealership…clearly, the battery was NOT fine. Overall, this dealership is dishonest and I no longer take my car there. They’re a bunch of crooks. More

June 2022: There are not too many things in this world that work right anymore but one that does is the Service Department at Northwest Acura. Our 2016 MDX was due in this week for its annual service and that work right anymore but one that does is the Service Department at Northwest Acura. Our 2016 MDX was due in this week for its annual service and once again the guys in the Service department went above and beyond to make it the best experience one could ask for. Once again Chris Chamberlain and his team surpassed our expectations and made our day a ‘WOW’ kind of day instead of the nightmare it might have been. I really cannot say enough good things about Northwest Acura’s Service Department. Thanks to all who pitched in and helped us out. More

Over charge for oil change and tire swap. its around 70 dollars cheaper at CANADIAN TIRE. its around 70 dollars cheaper at CANADIAN TIRE. More

I would like to thank Northwest Acura’s service manager Chris Chamberlain & his staff for the great job they did in fixing my car recently. I purchased my 2005 Acura EL (new) from NW Acura in 2005 and all Chris Chamberlain & his staff for the great job they did in fixing my car recently. I purchased my 2005 Acura EL (new) from NW Acura in 2005 and all the service work they have done for me over the years has always been great. Recently, I ran into a mysterious ignition problem that Chris was able to correctly diagnose and fix. His experience and effort were invaluable to fixing this issue and I’m sure very few other service professionals would have been able to fix this unusual problem. His time and effort are greatly appreciated. NW Acura has provided me with exceptional service over the last 16 years and I highly recommend them. Thanks for always being there when I need you. More

We bought out used Infiniti here back in Sep 2020 and after 7 months requested for help from Koh if he could help with getting our model 'QX70' and 'Limited' sign installed together with our first oil ch after 7 months requested for help from Koh if he could help with getting our model 'QX70' and 'Limited' sign installed together with our first oil change and without hesitant Koh obliged. My gratitude to Koh and Team. Keep up the good service work! More

The staff at Northwest Acura are excellent and know their product. We went back twice to test drive and by coincidence had the same sales rep Sunny Khan. Both times it was near the end of his sift and he sti product. We went back twice to test drive and by coincidence had the same sales rep Sunny Khan. Both times it was near the end of his sift and he still took the time to ensure we were happy with our test drive experiences and answered all the questions we had afterwards. More

Great buying experience very friendly and knowledgeable. Josh the general manager of sales is very approachable and caring. Effren our salesman is a credit to this great dealership. Friendly and knowledgeab Josh the general manager of sales is very approachable and caring. Effren our salesman is a credit to this great dealership. Friendly and knowledgeable he goes out of his way to help and even goes in on his day off to accommodate you. 5Star rating for Northwest Acura! More

We had the worst experience ever of buying a car in the dozen cars I’ve owned. This one is as worst as they come, even if I got robbed at a dealership I’ll feel better than Acura Northwest! They don’t k dozen cars I’ve owned. This one is as worst as they come, even if I got robbed at a dealership I’ll feel better than Acura Northwest! They don’t know how to deal with people, not sure how do they employ guys like Daniel McAlorum, the rebuttal we got is he doesn’t do sales as he’s the leasing manager. Customer service and courtesy doesn’t need to be taught, its part of being human! Our questions about a demos usages and difference is packages between variants of a RDX lead him to asking us to leave the dealership. The sales manager (Koh Law) tried to help, but we had been insulted enough to walk out of the dealership. That’s when I have owned a Acura and have referred 2 people to buy from this dealership. i feel bad for the friend I took with me to buy from them! These guys should be ashamed of themselves, they lack the most basic people skills forget about anything else! More

Purchase of Hyundai Kona I had an excellent experience at NW Acura buying a 2019 Kona. Effren Hachey my sales associate did an exceptional job helping me with the purchase. I I had an excellent experience at NW Acura buying a 2019 Kona. Effren Hachey my sales associate did an exceptional job helping me with the purchase. I never felt rushed, he listened and put me in the right vehicle - great communication and so polite. In the end I drove away very happy and definitely will return to this dealership. More