Northwest Acura

Always Excellent Service! We have been enjoying the benefits of Northwest Acura for several years now. Every time I go I am received with friendly faces. Their work is accurate We have been enjoying the benefits of Northwest Acura for several years now. Every time I go I am received with friendly faces. Their work is accurate, thorough, and once the job is done, a service representative goes through every detail of the work order. After their servicing, I usually get a phone call to make sure I am satisfied. Customer service excellence! Thank you, Northwest Acura! More

Excellent service department and dealership! From purchasing a vehicle to all my service needs, have always been very impressed with them. Very professional, courteous, honest and willing to go t From purchasing a vehicle to all my service needs, have always been very impressed with them. Very professional, courteous, honest and willing to go the extra mile. Had a recent issue with some noises I wasn't sure about in my RDX and Chris Chamberlain, service manager, fit me in on short notice and was able to quickly diagnose and remedy the problem, and went over and above to make sure it was taken care of and that I was satisfied. I have owned luxury vehicles previously and feel the service at this dealership exceeds anything I ever received elsewhere! Would highly recommend for service!!!! More

Professional car sales and service at it's best. NW Acura defines what a dealership should strive to be. From the moment I walked in to the second I left I was treated with professionalism and respec NW Acura defines what a dealership should strive to be. From the moment I walked in to the second I left I was treated with professionalism and respect unmatched in the industry today. From the two cars I've purchased to the servicing of those vehicles I would not trust my vehicles with anyone else. Whenever I'm there I always leave with no stress and a clean car. I can't thank Koh and his team enough for always treating me so well. More

Third car purchase with Noel Wesley We are purchasing our third Acura with the help of Noel Wesley of Crowfoot Acura in Calgary. Noel's product knowledge is surpassed only by his people We are purchasing our third Acura with the help of Noel Wesley of Crowfoot Acura in Calgary. Noel's product knowledge is surpassed only by his people skills. Not only am I excited to buy another Acura I actually looked forward to dealing with him again. No pressure and solid product knowledge combined with great advice. More

Some GOOD Some BAD!! Getting BETTER!!!! As we all know there are always good points and bad points when it comes to anything that deals with customers or customer service. My findings are As we all know there are always good points and bad points when it comes to anything that deals with customers or customer service. My findings are not that different. When it comes to the SALES department, I have only had the privilege of dealing with Si-King for the past 7 years. To this day he has gone out of his way to stay in touch and show that he actually cares about myself, my family and my driving experience!! Si-King always says HELLO when I go in for anything and everything when it retains to my MDX. When it comes to the SERVICE department......that is a completely a different story. I can honestly say that in my many visits to the dealership that things are improving. In the first couple of years, I found that or maybe felt like because I did not work down town and wear the proper suit attire that my time was NOT as important as others. Some of the work completed was very sub par when it comes to such expensive vehicles. Many times I have had to call to find out when and if my service was completed. We all would think if an appointment was for early in the AM, that by 1pm or 3 pm it would be completed. I have found out other wise. As with many service departments anywhere, time is never the issue when it comes to how long it takes or how long they say it will take. But, like I stated before, things have improved and the appointments are with in reason and if you want wait for your vehicle....then they will gladly do what they can to look after you and your vehicle as fast as they can safely complete the job. More

Annual maintenance Have been a customer for 17 years and have experienced good service over this period. The recent annual service was the best ever. On time good data d Have been a customer for 17 years and have experienced good service over this period. The recent annual service was the best ever. On time good data definition, and prompt good explanation of charges on checkout Harry Lewis More

Great Experience This is the second car that we have purchased from Si King at Northwest Acura. His was very knowledgeable, honest and willing to go the distance to m This is the second car that we have purchased from Si King at Northwest Acura. His was very knowledgeable, honest and willing to go the distance to meet customer requirements. Great salesman, would recommend him. More

Very happy with new purchase I recently bought a new RDX and was very impressed with their sales team. I dealt with Si-King he was very knowledgeable about the car he sold me and I recently bought a new RDX and was very impressed with their sales team. I dealt with Si-King he was very knowledgeable about the car he sold me and he took the time to explain to me all the fine details. Great salesman, great job, I'd recommend anyone to buy their next new or used Acura from him. More

Dishonest Rip-off Artists Tall, young man sold us our car in 2013. Very arrogant, full of CRAP! Every dealing we've had with their service department since then has been a Tall, young man sold us our car in 2013. Very arrogant, full of CRAP! Every dealing we've had with their service department since then has been a dance of trying to work around the unnecessary work they claim should be done, and holding them to their quoted prices. We've been ripped off in our billing every single time! At our very first 20,000km service, they did a "required" front end alignment for over 600 bucks! We didn't buy a $60,000 new vehicle to spend thousands on it every year! Our most recent service from 2 weeks ago will be our last! Going elsewhere. I had 4 conversations about our service appointment and always asked for a quote for the work, got a different number every time, and had to pin them down to the original I was quoted. In the end, we picked up the car and it was nearly $400 higher than the quote AGAIN! They "forgot" to quote us for the oil change. What!?!? Do not deal with these guys! More

First Car Buying Experience I bought my first car from Northwest Acura last month. I initially dealt with Koh Law over the phone, and then Sunny Khan when I came in to look at an I bought my first car from Northwest Acura last month. I initially dealt with Koh Law over the phone, and then Sunny Khan when I came in to look at and test drive the vehicle. Both were friendly and professional. Sunny did a great job on selling me the vehicle as that was what I needed to break the bank - was to have someone actually convince me why I should. He was a cool and charismatic cat and I would definitely recommend him. Upon picking up the vehicle a couple of days later, I had the pleasure of dealing with Effren Hachey because Sunny had a doctors appointment previously booked for that day. Effren was a totally down to earth guy and we clicked right away. We had a good discussion on hip-hop music and shared music suggestions with each other. All-in-all I had a great first time buying experience and would recommend any of those three I have mentioned. I bought a pre-owned Honda but my next vehicle I would like to be an Acura because I really like the brand, and when I do, I will definitely be heading over to Northwest Acura. More