Northwest Acura

They are efficient with the best care given to us each time Each time I have made an appointment, we have been given efficient, kind, and whole care not only to our vehicle but to us as clients. A great manage Each time I have made an appointment, we have been given efficient, kind, and whole care not only to our vehicle but to us as clients. A great manager really makes a great service department and Chris Chamberlain leads his team well and makes it a great overall experience each time we visit. He makes sure to take the utmost personal care in our well-being as well as making sure the vehicle gets the proper attendance and maintenance. The crew is always on top of recalls which makes it nice for the clients since it's often easy to miss those. When we have more indepth questions that may take more time to figure out, Chris always makes sure it is resolved no matter how much extra time it takes him and is great at following up with us. My husband and I have often said that what makes us want to buy another Acura is the individualized care Chris and the service department give. More

Excellent Customer Care The service was a 10, as it has been every time we visit. I appreciate receiving detailed information about the work before and after, appreciation be The service was a 10, as it has been every time we visit. I appreciate receiving detailed information about the work before and after, appreciation being offered a ride, love the car wash and a bottle of water on the way out the door. More

Excellent service exceptional dedication to service Northwest Acura is nothing less then a 10 star rating from knowledgeable sales associates to dedicated sales Technicians. Northwest Acura has not only Northwest Acura is nothing less then a 10 star rating from knowledgeable sales associates to dedicated sales Technicians. Northwest Acura has not only known my name when coming into the service centre but I'm greated rather as a friend. They know my car inside and out . I wouldn't Take my car anywhere else . More

Recall for service on my Acura MDX Excellent service, recall issues resolved in timely manner vey friendly service. In and out the same day. Got my car back cleaned and tire pressur Excellent service, recall issues resolved in timely manner vey friendly service. In and out the same day. Got my car back cleaned and tire pressure checked More

Always Excellent Service! We have been enjoying the benefits of Northwest Acura for several years now. Every time I go I am received with friendly faces. Their work is accurate We have been enjoying the benefits of Northwest Acura for several years now. Every time I go I am received with friendly faces. Their work is accurate, thorough, and once the job is done, a service representative goes through every detail of the work order. After their servicing, I usually get a phone call to make sure I am satisfied. Customer service excellence! Thank you, Northwest Acura! More

Excellent service department and dealership! From purchasing a vehicle to all my service needs, have always been very impressed with them. Very professional, courteous, honest and willing to go t From purchasing a vehicle to all my service needs, have always been very impressed with them. Very professional, courteous, honest and willing to go the extra mile. Had a recent issue with some noises I wasn't sure about in my RDX and Chris Chamberlain, service manager, fit me in on short notice and was able to quickly diagnose and remedy the problem, and went over and above to make sure it was taken care of and that I was satisfied. I have owned luxury vehicles previously and feel the service at this dealership exceeds anything I ever received elsewhere! Would highly recommend for service!!!! More

Professional car sales and service at it's best. NW Acura defines what a dealership should strive to be. From the moment I walked in to the second I left I was treated with professionalism and respec NW Acura defines what a dealership should strive to be. From the moment I walked in to the second I left I was treated with professionalism and respect unmatched in the industry today. From the two cars I've purchased to the servicing of those vehicles I would not trust my vehicles with anyone else. Whenever I'm there I always leave with no stress and a clean car. I can't thank Koh and his team enough for always treating me so well. More

Third car purchase with Noel Wesley We are purchasing our third Acura with the help of Noel Wesley of Crowfoot Acura in Calgary. Noel's product knowledge is surpassed only by his people We are purchasing our third Acura with the help of Noel Wesley of Crowfoot Acura in Calgary. Noel's product knowledge is surpassed only by his people skills. Not only am I excited to buy another Acura I actually looked forward to dealing with him again. No pressure and solid product knowledge combined with great advice. More

Some GOOD Some BAD!! Getting BETTER!!!! As we all know there are always good points and bad points when it comes to anything that deals with customers or customer service. My findings are As we all know there are always good points and bad points when it comes to anything that deals with customers or customer service. My findings are not that different. When it comes to the SALES department, I have only had the privilege of dealing with Si-King for the past 7 years. To this day he has gone out of his way to stay in touch and show that he actually cares about myself, my family and my driving experience!! Si-King always says HELLO when I go in for anything and everything when it retains to my MDX. When it comes to the SERVICE department......that is a completely a different story. I can honestly say that in my many visits to the dealership that things are improving. In the first couple of years, I found that or maybe felt like because I did not work down town and wear the proper suit attire that my time was NOT as important as others. Some of the work completed was very sub par when it comes to such expensive vehicles. Many times I have had to call to find out when and if my service was completed. We all would think if an appointment was for early in the AM, that by 1pm or 3 pm it would be completed. I have found out other wise. As with many service departments anywhere, time is never the issue when it comes to how long it takes or how long they say it will take. But, like I stated before, things have improved and the appointments are with in reason and if you want wait for your vehicle....then they will gladly do what they can to look after you and your vehicle as fast as they can safely complete the job. More

Annual maintenance Have been a customer for 17 years and have experienced good service over this period. The recent annual service was the best ever. On time good data d Have been a customer for 17 years and have experienced good service over this period. The recent annual service was the best ever. On time good data definition, and prompt good explanation of charges on checkout Harry Lewis More