Markham Honda

Overall Experience - good, but it has room for improvements. This was my first visit to service my Car at this dealership. Prior to that I have been taking my car to Toyota dealer for over a decade and have have This was my first visit to service my Car at this dealership. Prior to that I have been taking my car to Toyota dealer for over a decade and have have found big differences between the two. I will focus on the service part only: 1. When we walk in to service centre, there should be a divider, so that we can line up instead of worrying second or third person walking behind you will stand beside you and create confusion as to who will go first depending on the aisle he/she is standing. It should be first in, first out. 2. For those who need shuttle service, complete drop off address, should be given to an adviser or someone who can help customers ahead of time rather than driver starts asking series of questions in the car. Example: after waiting 20 minutes, driver came to the waiting area and asked who is waiting for a ride, bunch of people got up and he divided people based on the address people were going. initially, it was myself and other lady in one of the car. Driver started asking to the lady, where are you going, she was not able to provide the address only intersection, driver asked couple of times, she responded she does not know the address, then next question who is your adviser, she did not know this as well, I told the driver it is in the receipt we got. Driver, said, I am asking her so I kept quiet. Once she said she does not know the name, driver asked, how was this person look like, hair etc. By the time this question/answer session was over, third person walked in to catch a ride, then he started asking question to me and the other guy, once we were about to go, fourth person was running towards the van to catch a ride. This whole thing was about 10 minutes a total waste of time, I would say this should have been organized properly. In Toyota, we were asked all this information ahead of time, as soon as driver comes in, calls by our name and take us to the destination. For over 10 years I have been with Toyota, almost all the time I would have myself and may be one other person for the ride. In Honda, I felt I was sitting in a mini bus. I think, more organized driver and better process is needed for excellent customer satisfaction. Reason for the feedback is a hope that this will be heard in a positive way and change can be made to improve overall customer experience. More

Service review Service was good but the charges for tyre swap was higher. Like Costco charges $11 per tyre when they put the tyre on the rim as well. Service was good but the charges for tyre swap was higher. Like Costco charges $11 per tyre when they put the tyre on the rim as well. More

Great Service My car was serviced in the time predicted. I received the shuttle car home and back to the delership. The process was smooth and efficient. My car was serviced in the time predicted. I received the shuttle car home and back to the delership. The process was smooth and efficient. More

poor service rep I came for express lube as shortage of time and it took like two hours and more to just get oil change and on asking I was told there is only one expr I came for express lube as shortage of time and it took like two hours and more to just get oil change and on asking I was told there is only one express lube guy and they take three car for one guy very bad not recommended to go here. More

Excellent. It may be advisable to ask the customer whether he is willing to wait for another 20 to 30 minutes for a free car cleaning when there is a long line u It may be advisable to ask the customer whether he is willing to wait for another 20 to 30 minutes for a free car cleaning when there is a long line up or it is lunch time. Wonderful service. Thank you. More

Best service Ming Man is the best service adviser. He remembers my name and I always feel I'm getting the best service when I check in. Ming Man is the best service adviser. He remembers my name and I always feel I'm getting the best service when I check in. More

Service March 25, 2017 Syed Abidi help to understand maintenance required on my vehicle. His professionalism was excellent. I will recommend to visit dealership for purchase Syed Abidi help to understand maintenance required on my vehicle. His professionalism was excellent. I will recommend to visit dealership for purchase and or service. More

i got the perfect service from the consulant I got the perfect service from the service consulant and received the perfect service from the dealship,plus offer me the flexiable shuttle bus to get I got the perfect service from the service consulant and received the perfect service from the dealship,plus offer me the flexiable shuttle bus to get to the dealer. More

Recall for the replacement of a certain part of the Airbag . Friendly meet by service technician . Work completed on time with good service and advises by technician. Sometimes , after service , if possible, t Friendly meet by service technician . Work completed on time with good service and advises by technician. Sometimes , after service , if possible, they gave me a complimentary car wash which makes me feel so special. Even shuttle bus drivers are friendly too. I think Mr. Lawrence Koo is the best Service technician I ever met, I have known him for more than 20 years. He is always friendly and helpful whatever questions customer ask. More

Came in to repair a broken mirror without an appointment. I came in without an appointment to fix a broken mirror.Ming was extremely professional and pleasant!He ordered the mirror and had it the same day! Al I came in without an appointment to fix a broken mirror.Ming was extremely professional and pleasant!He ordered the mirror and had it the same day! Always appreciate the car wash!! More