Markham Honda

Service excellence The dealership is located in an easy access location. Free WiFi and coffee while waiting. The service was scheduled ASAP and was completed within 2 ho The dealership is located in an easy access location. Free WiFi and coffee while waiting. The service was scheduled ASAP and was completed within 2 hours . To me it is exceed expectation. More

Terrible My experience was ruined from the beginning when I booked the appointment with Maggie. She shows no sympathy and care amid three warning lights came My experience was ruined from the beginning when I booked the appointment with Maggie. She shows no sympathy and care amid three warning lights came on, engine light, steering light and traction light. She coldly told me to come back next week even I told her it's an emergency. I finally booked the appointment after escalating to the service manager. I had to leave the car at the dealership over the weekend due to parts order delay. The service advisor was friendly and gave me update on the status. When I called in later to check the status, I believe I got Maggie again and she ruined the experience again. She failed to find my service details after I gave her my phone number, licence plate and name. She kept saying she couldn't find it and didn't offer to check with the advisors on duty until I told her. And of course she was able to find it after putting me on hold. Don't know what else to say..... More

Very poor customer service I have 3 bad experience in the Markham Honda in the service department First time: i call to to make appointment for oil change and they said they h I have 3 bad experience in the Markham Honda in the service department First time: i call to to make appointment for oil change and they said they have express lane for oil change, so that why I do not need to make appointment and just come will be fine. But when I get their the service man told me I have to wait 2 hours. And I ask that man why you guy said you have express? That man answer me "you are not only customer ". Second times: I go their to do the oil change without appointment because they say no need for oil change only. But they told me they can not do it for me when I get their because I don't have appointment. I feel sick. And than I ask the man try to help me I can wait , but he said they're to busy so they can't to it and told me make appointment next time. Third times: I make appointment at 11:00 am for oil change, I arrived at 10:40 am to do the paperwork. I ask the service man my car can be done at 1:00 pm or not , that is more than 2 hours, and the man said should be ok. I feel good. Than I wait in the dealership, at 1:06pm I walking around and I saw my car stop at the same spot when I come . And than I go to ask the service man my car is ready or not and he said should be done and he go to check for me . At 1:16pm I saw someone driving my car to the express area to do the job for my car and the service man sitting inside and not coming out to tell me what happen. I feel bad with that kind of service, so I looking for the manager to tell him all the things happened to me. At 1:40pm the other service man bring my key and say sorry to me for waiting. I don't know where is the original service man going. The oil change only take half hour to get it done I don't know why the service people keep telling the customers waiting for 2 hours. More

Excellent Customer Service Mr Abidi is a great customer service professional. I was at Markham Honda for tire switch. Mr. Abidi looked at the vehicle history and recommended pas Mr Abidi is a great customer service professional. I was at Markham Honda for tire switch. Mr. Abidi looked at the vehicle history and recommended past due maintenance items. he explained the benefits of recommended items.. Mr Abidi get the vehicle ready before the estimated time. Thank you. More

Exceeded expectation I simply wanted my winter tires switched back to all season so I dialed the Honda phone number I found online. They set an appointment at a very conve I simply wanted my winter tires switched back to all season so I dialed the Honda phone number I found online. They set an appointment at a very convenient time and at the nearest dealership. Alvin handled everything professionally when I dropped in. I thought having tire-change done at Honda dealerships are lot more expensive compared to other third party shops. Afterwards, I asked for quotations on other services and I was surprised that these were very competitive compared to the prices of other small shops. And Honda has free coffee or tea, and wifi. 😀 I'm definitely doing all my car services with Honda dealerships from now on. Specially the Markham branch. More

Very effective and smooth experience Sophia is very professional. She has given me well explained options and not pushing at all. Nice and effective. The shuttle service is also good. Sophia is very professional. She has given me well explained options and not pushing at all. Nice and effective. The shuttle service is also good. More

Tim helps a lot and explain everything very clearly I am so satisfied with his service. Wonderful job!! Will come to this dealer for service again. I am so satisfied with his service. Wonderful job!! Will come to this dealer for service again. More

Change spark plug Customer service is very good,and the estimate time is actuate to minutes. After changing the new spark plug,I can fell the difference when I drive th Customer service is very good,and the estimate time is actuate to minutes. After changing the new spark plug,I can fell the difference when I drive the car. People are very friendly. As a old customer,I did not even ask for discount,customer service give me discount automatelly. This make me fell very good. More

Greater service from Sophia Cui I'd appreciate with her professional advisory and her enthusiasm to customer, in addition, Markham Honda provides me with the best technical support a I'd appreciate with her professional advisory and her enthusiasm to customer, in addition, Markham Honda provides me with the best technical support and best job done to my 10 years old vehicle, I would definitely recommend this dealership for their best services. More

change oil service and change car battery Sophia and Alvin - accommodate and make us happy as much as they can and they find a solution or way to make it happen. that's all. Sophia and Alvin - accommodate and make us happy as much as they can and they find a solution or way to make it happen. that's all. More