Markham Honda

Very effective and smooth experience Sophia is very professional. She has given me well explained options and not pushing at all. Nice and effective. The shuttle service is also good. Sophia is very professional. She has given me well explained options and not pushing at all. Nice and effective. The shuttle service is also good. More

Tim helps a lot and explain everything very clearly I am so satisfied with his service. Wonderful job!! Will come to this dealer for service again. I am so satisfied with his service. Wonderful job!! Will come to this dealer for service again. More

Change spark plug Customer service is very good,and the estimate time is actuate to minutes. After changing the new spark plug,I can fell the difference when I drive th Customer service is very good,and the estimate time is actuate to minutes. After changing the new spark plug,I can fell the difference when I drive the car. People are very friendly. As a old customer,I did not even ask for discount,customer service give me discount automatelly. This make me fell very good. More

Greater service from Sophia Cui I'd appreciate with her professional advisory and her enthusiasm to customer, in addition, Markham Honda provides me with the best technical support a I'd appreciate with her professional advisory and her enthusiasm to customer, in addition, Markham Honda provides me with the best technical support and best job done to my 10 years old vehicle, I would definitely recommend this dealership for their best services. More

change oil service and change car battery Sophia and Alvin - accommodate and make us happy as much as they can and they find a solution or way to make it happen. that's all. Sophia and Alvin - accommodate and make us happy as much as they can and they find a solution or way to make it happen. that's all. More

Accurate and percise The mechanic knew what he was discussing with us in terms of what needs to be done and accurate on the time frame. Like to deal with people who knows The mechanic knew what he was discussing with us in terms of what needs to be done and accurate on the time frame. Like to deal with people who knows their stuffs. More

attention ot details Appointment was timely, mechanic was very knowledgeable and patient to answering questions coming from someone not having a deep knowledge on automoti Appointment was timely, mechanic was very knowledgeable and patient to answering questions coming from someone not having a deep knowledge on automotive parts. Very friendly service and overall a pleasant expereince More

Engine Mount Replacement On Thursday, May 4, 2017 I had an appointment with Markham Honda which I had taken a few weeks ago on the phone specifying that I need the front engin On Thursday, May 4, 2017 I had an appointment with Markham Honda which I had taken a few weeks ago on the phone specifying that I need the front engine mount changed for my 2001 Honda Civic. I had a written estimate given to me by Ming for a total including parts and labour but excluding taxes of $222 prior to taking the appointment. On that day I arrived for my 10:15 a.m. appointment I was told the price would be $222 less a 10% discount ($199.80) plus taxes and was kept waiting for over 2 hours. At the end of the 2 hours Ming told me that the part was not in stock and that the written estimate was incorrect and the cost would be $40 higher. I had to drive back without having the work done. I was very disappointed with this and hence emailed the Service Manager, Graham Miller about this issue. Graham responded within one day and set the ball in motion to put things right. He confirmed the correct part was in stock, he wrote to me honouring the original lower estimate and set up an appointment for me for May 10 per my convenience. On that day, I asked for him and he personally gladly served me and had the job done quickly and correctly. He also had my brakes inspected as I was noticing issues and gave me honest and good advice telling me there was no urgent brake work needed. He even sent the car for a wash as the technician had not. Basically, I remained a Markham Honda customer due to the exceptional service provided by Graham Miller. More

Service well. I got a wonderful service and very useful opinion for my car.I also keep my eye to see the new car .I may buy one more car for brother later. I got a wonderful service and very useful opinion for my car.I also keep my eye to see the new car .I may buy one more car for brother later. More

Excellent service Once again I received the highest customer service from the service consultant-Mr. Lawrence Koo. I must say this is beyond my expectation and his serv Once again I received the highest customer service from the service consultant-Mr. Lawrence Koo. I must say this is beyond my expectation and his service performance is a rare find. He took care of my appointment right a way. Asked / verified what exactly what needed to get done and marked down what time I wanted the car back ! He called me to advise me ASA the car was fixed so no time wasted. After I took and car back and realized the tire pressure warning sign was on -I called him and received a call back almost immediately to explain and GUIDE me to initiate the RESET. My worry is gone ! This is the type of customer service expectation although very high that a car dealership should have . Due to the shear large work load of car service on a daily basis and the amount of pressure put on the service consultants--customer complaints, heavy work loads, interfacing between the repair techs and customers--etc. Those service consultants that can deal with the situation case by case basis and adjust accordingly , not rattled, and get their jobs done consistently is very hard to find--Mr. Lawrence Koo is one of them ! More