Markham Honda

Terrible service and wait time Terrible service. Booked a transmission fluid change. Told to wait in the lounge and shuttle driver would come and announce he was collecting customer Terrible service. Booked a transmission fluid change. Told to wait in the lounge and shuttle driver would come and announce he was collecting customers for drives. Waited in the lounge for 45 minutes and when I inquired about the status of the shuttle driver, I was brushed off by a service representative, basically not giving a crap and saying he couldn't do anything about it. After 1 hour, asked another service representative who at least called the shuttle driver who said they would be another 15 minutes. Waited in the lounge for another 15 minutes and still no shuttle. Asked the service representative if my car had gone in yet and it hadn't, so I asked for my keys back and took my car to JiffyLube next door and was in and out in 1 hour, which is how long a transmission fluid change should take. Worth spending the extra money to save me time and frustration. Never going back to this dealership again for anything. More

Electrical Problem - sold me battery, but didn't fix problem I took my honda civic in as it intermittently had trouble starting, and one time did not start at all, although I came back 1hr later and it was fine. I took my honda civic in as it intermittently had trouble starting, and one time did not start at all, although I came back 1hr later and it was fine. After a diagnostic check, they told me I needed a new battery, although I didn't consider it to be that old. About a month later, I was stranded when the card would not start at all. Called CAA, and the tow truck driver, a mechanic, went under the card and got it started. He said it was definitely a faulty starter, and whatever, I do, do not take it back to a dealership. I took it to a small garage, and they confirmed the starter needed to be replace. Won't be going back to Markham Honda Dealership. More

Poor Customer SErvice and very dishonst Do not buy from this dealership. Poor customer service and the staff are very dishonest- I will never take my car to the Markham Honda Dealership ag Do not buy from this dealership. Poor customer service and the staff are very dishonest- I will never take my car to the Markham Honda Dealership again or recommend anyone to purchase or service their vehicle there. Jerad Velayuthan was horrible to us. I do not recommend!! More

Will go to a different dealership for all future purchases Where to start.... DO NOT BUY FROM THIS DEALERSHIP! Summing it up: - Sales rep lied when directly asked if there were any claims on carproof rep Where to start.... DO NOT BUY FROM THIS DEALERSHIP! Summing it up: - Sales rep lied when directly asked if there were any claims on carproof report (vehicle has a front end damage claim - the cause of issues that immediately presented when I picked it up; test drive instructed route was extremely short), failed to provide a copy of the vehicle report, failed to comply with several OMVIC policies (including state of AC, disclosing information that would alter a buyer's purchase of the vehicle - having known that the vehicle history was directly asked, etc.), and I'm out money in rental vehicle costs while repairs were being done. Assistant sales management's response was 'you're problem now, all sales final, I won't be compensating you'. Dave's customer service skills are appalling. He alone is enough to discourage customers from repeating sales at this dealership. - They do not complete a proper safety inspection. My turn signal was literally hanging off the car. They tucked it in place long enough to have me pick up the car from the dealership. Improper safety checks can lead to serious injuries for the buyer. I had to take the car to a different location to get it inspected after picking it up the second time. - Rotting food, fruit flies, personal data from previous owners left programmed in the car when I picked it up from the dealership. Obviously the interior was a disaster, but the exterior of the car was not even washed. - Extremely bad customer service. When asking to speak with management, the response from the assistant sales manager, Dave Kehyeian, was constantly "there is no manager, I am the boss". He was asked more than six times for me to be transferred to someone above him in authority and he kept lying. Physically drive there to speak with the general manager or email the general manager directly. Dave will deny that there is one and he will also be extremely condescending. The general manager is very nice and my interaction with him was outstanding (he offered a resolution that I was happy with). Unfortunately, front line employees are who interact with customers and sell vehicles. I would not advise buying a car from the sales staff at this location. Due to the extremely negative experience with the sales rep, assistant manager , service department employees, and the concern for safety with vehicles bought from this dealership, I will go out of my way to drive to a different Honda dealership for future purchases (approximately every 3-4 years for trade-in) and advise others to do the same. More

Good service The car price is reasonable, and sale lady is very professional and positive I buy the Honda civic , it really worth the money. You save time an The car price is reasonable, and sale lady is very professional and positive I buy the Honda civic , it really worth the money. You save time and do not worry about in the whole purchasing process, they consider Everything about you More

STAY AWAY FROM MARKHAM HONDA SALES DEPARTMENT!!! SCAM, once you paid your deposit, you are of no value to them Buying my car at Markham Honda was a horrible nightmare for me. They will scam you SCAM, once you paid your deposit, you are of no value to them Buying my car at Markham Honda was a horrible nightmare for me. They will scam you for your credit card without letting you see the buying agreement. And once they have your credit card for deposit, you are of no value to them; the service went downhill immediatley . Jack, the finance manager, was a jerk to deal with. In my entire life I have never deal with such a snob. He ordered the wrong car for me, but never replied to my email to rectify his mistake. He messed up my payment schedule now I am stuck with the wrong payment schedule for my entire finance term; unfortunately Honda Canada cannot do anything about it because Jack REFUSED to fix it (Yes, Honda Canada called him, he simply said he will not do it). I can go on forever with the mistakes they have made throughout the entire purchase. - Messed up my license plate registration - Refused to honour the freebies that come with the car until I escalate - Messed up my finance application, they fast tracked to apply for a loan without my signature - Lost the copy of driver license - Messed up my payment schedule - My new car was paint problems, they made me pay another visit to fix it; then when I went back on my second visit they said the person who was supposed to fix it left for the day; which means I have to go back to a third visit. Overall it was a terrible experience. Buying a car from Markham Honda was one of biggest regret. They may offer you a cheaper price comparing to other dealership, but trust me, the headache that you went thru is not worth a hundred dollars of savings. The service department do have excellent service though. The advisors are all very nice, offer good shuttle service, decent waiting louge for customers. Service your car at Markham Honda is not a problem, just don't buy it from them. More

Excellent service I went for my 2nd car purchase from Markham Honda, my service agent Janice Liang is very professional and attention to detail. She took time to unders I went for my 2nd car purchase from Markham Honda, my service agent Janice Liang is very professional and attention to detail. She took time to understand my need before she makes recommendations and the whole process was amazing. More

Thanks for Amazing car buying experience Thanks Jerad Velayuthan for giving me such a great car.also Al for getting my credit approved. I highly recommend Markham Honda. Again Thanks Jerad... Thanks Jerad Velayuthan for giving me such a great car.also Al for getting my credit approved. I highly recommend Markham Honda. Again Thanks Jerad... More

Excellent customer service Purchased a new car Sales representative (Raza) helped us find the car we were looking for, and took the time to address our inquiry, very professio Purchased a new car Sales representative (Raza) helped us find the car we were looking for, and took the time to address our inquiry, very professional and knowledgeable. Raza was able to work out a deal for us that we were both happy about. As well as the sale manager, taking the time to personally greet us and ensure a sales representative was available to help us. Welcoming atmosphere and great energy. I would definitely refer family and friends to Honda Markham. More

Exceptional service I met with Danish, and he was able to help me obtain the car I was looking for within my price range. And I've been happy ever since. Would definitely I met with Danish, and he was able to help me obtain the car I was looking for within my price range. And I've been happy ever since. Would definitely recommend it More