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Lexus of London
London, ON
4,433 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,433 reviews
July 24, 2026
Excellent service. Lisa Ali is a great salesman. She is very pleasant, knowledgeable, and accommodating. She really made an effort to help us determine what our need Lisa Ali is a great salesman. She is very pleasant, knowledgeable, and accommodating. She really made an effort to help us determine what our needs are, and what model of Lexus would suit us the best. She also recommended to take 2 different models of Lexus for a test drive, so we get the "feel" of it, and get to see the difference between different models. We are very happy with Lisa and will definitely recommend her to other customer. Thank you Lisa Krystyna and Dariusz More
by Krystyna
Employees Worked With
July 20, 2026
Rick, was easy to work with, not pushy and patient. He knew his stuff and could answer all my questions. Sometimes twice. He knew his stuff and could answer all my questions. Sometimes twice. More
by pofficer
July 15, 2026
Treats customers well. Very pleasant. Professional and thorough. Lots of follow up. I am a return customer Very pleasant. Professional and thorough. Lots of follow up. I am a return customer More
by Susan
July 13, 2026
The treatment from start to finish exceeded expectations. No hidden fees or surprises. Not the usual experience I’ve had from dealerships. Lisa was very helpful keeping us updated and making the process v No hidden fees or surprises. Not the usual experience I’ve had from dealerships. Lisa was very helpful keeping us updated and making the process very smooth. Based on my experience, I would highly recommend. More
by Curtis
Employees Worked With
July 12, 2026
Excellent service. Nice and clean. Friendly Staff who is willing to help you out if needed. Nice and clean. Friendly Staff who is willing to help you out if needed. More
by hassanalirajani
July 02, 2026
I had a wonderful experience purchasing my BMW X3. Lisa was professional and helpful from start to finish. Thank u! Lisa was professional and helpful from start to finish. Thank u! More
by YH
July 02, 2026
Larry was very helpful in the process of purchasing a new vehicle, making it super easy by being patient and translating to Mandarin for my dad. vehicle, making it super easy by being patient and translating to Mandarin for my dad. More
by wangstephen811
June 30, 2026
Rick is always two steps ahead, making car buying super easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. easy! Highly recommend Lexus of London, from buying to maintaining, they strive to be the best. More
by Ajardine17
Employees Worked With
June 30, 2026
Rick Watson was great on purchasing our new vehicle, and the staff was very friendly and welcoming. the staff was very friendly and welcoming. More
by B_osman
Employees Worked With
