Lexus of London

Our Sales Advisor Gentrit Raka was excellent. 5 stars plus! He managed to fit us in, even though we did not have an appointment. He was very knowledgeable about the vehicles and the various pac 5 stars plus! He managed to fit us in, even though we did not have an appointment. He was very knowledgeable about the vehicles and the various packages. It was a pleasure working with him. We did have some issues with the business manager (Chris Ouellette) not responding to our emails, or answering our questions. When we expressed our concern over the lack of communication, he offered no explanation other then it was "incredibly busy". Having bought cars at Audi, BMW and Mercedes, we did not receive a level of service comparable. Gent was wonderful and helped to bridge the gap in communication. Again5 plus stars. Unfortunately, because of the other negative dealings, we can't give the overall dealership 5 stars. And while we might recommend (and we would definitely buy a car from Gent again), we would certainly disclose our experience. More

Lisa was beyond helpful with. Helping me make my decision on the vehicle I wanted. I would highly recommend working with her ! Helping me make my decision on the vehicle I wanted. I would highly recommend working with her ! More

First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More

The sales person and the managers are very professional and provided all the information we needed and we are very happy to have purchased our 1st Lexus and provided all the information we needed and we are very happy to have purchased our 1st Lexus More

Jillian is a rockstar, if you’re looking for a Lexus - she’s the right person!!! she’s the right person!!! More

I was shopping for a Lexus nx350 H. I was fortunate enough to call Lexus of London and even more fortunate connection with RICK WATSON. No sales pressure at all. Just straight honest an I was fortunate enough to call Lexus of London and even more fortunate connection with RICK WATSON. No sales pressure at all. Just straight honest answers. The Lexus London experience was suberb from sales to parts to finance. Even the driver that delivered my care was on time and organized. I would recommend Rick in a second to anyone purchasing a Lexus. Trust me it's worth going out of your way to do a deal with this organization. More

Lisa was great, answered all my questions, very professional and knowledgeable. I would definitely recommend her. professional and knowledgeable. I would definitely recommend her. More

We were fortunate to work with Jillian Cook in finding and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best int and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best interests at the forefront which made the vehicle purchasing journey very enjoyable. Highly recommended! More

Lisa provided prompt customer service when we visited the show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking fo show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking for Lisa on your visit to Lexus London. More

I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More