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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
May 31, 2025
This was my first time purchasing a Lexus, and I couldn’t have asked for a better experience. Gentrit Raka was incredibly courteous, approachable, and genuinely supportive throughout the entire process. His have asked for a better experience. Gentrit Raka was incredibly courteous, approachable, and genuinely supportive throughout the entire process. His professionalism and kindness truly stood out—he’s among the finest I’ve encountered in my past car-buying experiences. I highly recommend Gentrit to anyone looking for a smooth and respectful sales experience. Many thanks to the whole team! More
by ali
Employees Worked With
May 30, 2025
I purchased my new Lexus RX350, with Gentrit Raka . It was an awesome experience. He took care of me from start to finish. I enjoyed the way he was so patient and supportive of my needs. This is my fou It was an awesome experience. He took care of me from start to finish. I enjoyed the way he was so patient and supportive of my needs. This is my fourth Lexus, and not only are the vehicles outstanding , but Gentric , was outstanding, as well. He was very professional, and I would highly recommend him if you are purchasing/leasing a Lexus from Lexus of London. More
by Curlyguy
May 29, 2025
It was an extremely positive experience at lexus of London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the staff who truly care about solving any and all concerns. More
by Robert . veteri
Employees Worked With
May 29, 2025
This was my first Lexus purchase and it was an experience with Gentrit from start to finish. Gentrit acted in a very professional manner as stress-free and friendly with no-pressure. Thank you you to the e with Gentrit from start to finish. Gentrit acted in a very professional manner as stress-free and friendly with no-pressure. Thank you you to the entire team for a great experience. More
by xxxx
Employees Worked With
May 29, 2025
I recently purchased an Lexus NX350h from Lexus London. Jillian Cook who handled the transaction was excellent. She was very friendly and provided excellent customer service . Initially I was looking at s Jillian Cook who handled the transaction was excellent. She was very friendly and provided excellent customer service . Initially I was looking at several used vehicles and Jillian handled each inquiry professionally. I finally decided on a new Lexus and I’m very happy with my decision. More
by Cadillac
Employees Worked With
May 29, 2025
Excellent service. Very knowledgeable about the car. Always available for questions and concerns from customers. Will come back for more business! Very knowledgeable about the car. Always available for questions and concerns from customers. Will come back for more business! More
by Shudi
May 29, 2025
Gillian was above amazing! She really knows her stuff! The entire experience at Lexus of London was wonderful! She really knows her stuff! The entire experience at Lexus of London was wonderful! More
by lizaobrien
May 29, 2025
Beautiful cars, knowledgeable team and great service from Jillian. We are so excited about our new Lexus NX and it’s valuable features. Jillian. We are so excited about our new Lexus NX and it’s valuable features. More
by christina@london2025
Employees Worked With
May 28, 2025
I just published a vehicle from John, and the process was smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I app smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I appreciate the ease of working with him. Highly recommended! More
by caband
Employees Worked With
May 27, 2025
This was our first Lexus purchase, and it was an outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sa outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sales representative, Lisa Ali, was phenomenal to work with. She took the time to let us test drive several RX350 and NX350 models, helping us understand the differences and find what suited us best. Lisa’s bright, courteous demeanor made us feel at ease throughout our (lengthy!) decision-making process. There was never any pressure—just clear, consistent communication. Thank you, Lisa. We truly appreciate your support. A big thanks also to Jasmine in Finance. She made the financing process smooth and stress-free with her friendly and no-pressure approach, walking us through each step with clarity. Lastly, Brendan gave us a fantastic overview of our new vehicle’s features. His passion for what he does really came through. We would absolutely recommend Lexus of London to our friends and colleagues. Thank you again to the entire team for a great experience! More
by Nelsan
