Image Honda
Hamilton, ON
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247 Reviews of Image Honda
After meeting with ralph we worked out a deal . He had someone else take over the deal and they added unwanted features at a much higher cost and after they had been applied you could not back out nor wou someone else take over the deal and they added unwanted features at a much higher cost and after they had been applied you could not back out nor would they remove said features . Upon expressing concerns with ralph he did not work to rectify their mistakes . After a request to ralph to xxxxx this with his sales manager paula dube, I then spoke to her she was rude, unapologetic, and had a serious lack of concern towards mending this issue created by there poor communication and mismanagement . She went against a deal made with ralph saying we committed to something we didn't want and stuck us with 1500 more on the bill . BUYER BEWARE More
I bought a new Mazda years ago and it was a good car. When I picked up the Mazda, they handed me the keys and said " Bye ". No, "Thank You", no explaining the features on the car. Just " See ya ". N When I picked up the Mazda, they handed me the keys and said " Bye ". No, "Thank You", no explaining the features on the car. Just " See ya ". Now that I've purchased a Honda, I see the difference in the service and personal attention given to me and my new Honda. I received a Thank You gift for purchasing the car. The car was detailed nicely. When the staff person explained all the features on the car, they noticed some road dust on the back, from the nearby street and asked if I wanted it to be taken back in to detailing to be cleaned up. I couldn't even see the dust she was talking about, so I said it was fine. There is a genuine appreciation given to you when purchasing a car from Image Honda. I brought my Dad down, and he bought a used CRV and received the same quality in service. I'm very happy with my car and especially with the smooth transaction made. Thanks Image Honda. Rob More
When I arrived at the dealership, I was approached in the parking lot. The salesman, Ralph Digennaro, told me to take my time and browse around. He came back out and we looked at a new Civic and took it fo parking lot. The salesman, Ralph Digennaro, told me to take my time and browse around. He came back out and we looked at a new Civic and took it for a test drive. He explained the standard features and the overall working parts of the car and told me which cars were available at that time. We discussed price and I made an appointment for the following day to come back and purchase one. I felt very confident that I got the best deal possible. When I picked it up the girl went over all the features of the car and helped me program my cell phone. She was very knowledgeable. I would highly recommend others to shop here for a vehicle. More
We had visited multiple dealerships and found that sales representatives did not listen to what we were looking for whether it related to method of purchase (financing/leasing/cash) or to options. When we representatives did not listen to what we were looking for whether it related to method of purchase (financing/leasing/cash) or to options. When we spoke to Michael Kolkman and told him what we wanted he narrowed in specifically to our request quickly and professionally. He seemed to understand that we had reviewed different models and purchasing options. He was helpful in showing features on the model we were interested in that we may not have known about. We were quite happy dealing with Michael for the purchase of our vehicle. More
We found ourselves in the position of having to make a fast decision on a new car after our Accord was damaged beyond repair in an accident - thankfully no injuries and it was the "other guy's" fault. Ka fast decision on a new car after our Accord was damaged beyond repair in an accident - thankfully no injuries and it was the "other guy's" fault. Kathryn and her team could not have made the process any easier. A great quote was followed by smooth paperwork and a delivery walk through that made sure we knew all the features of our new car. The "bad" from having the Accord written off was completely overcome by the great service we received - took the sting out of having to make a car purchase a couple of years ahead of schedule! More
Excellent service. They were able to find me the car I wanted. They got it for the price I was satisfied with. I will purchase another car from image honda in the near future. wanted. They got it for the price I was satisfied with. I will purchase another car from image honda in the near future. More
Rob Cahunek was very pleasant and personable. We are very pleased with the vehicle we purchased. The pick up was seamless with Theresa, she was very thorough and kind. We were happy with the value we receive pleased with the vehicle we purchased. The pick up was seamless with Theresa, she was very thorough and kind. We were happy with the value we received on our trade in and glad we took the time to visit Image Honda. We would definitely recommend visiting Image Honda. More
I was very pleased with Peter at your dealership. We were looking for a 2013 Honda Civic and Peter presented it very well and I feel we got a reasonable price. The mug and cookie were a nice touch. Julie exp looking for a 2013 Honda Civic and Peter presented it very well and I feel we got a reasonable price. The mug and cookie were a nice touch. Julie explained the financial area and warranty very well and is a very pleasant person. Teresa showed me how my Honda works and was very patient and thorough. She's a lovely,kind young lady. It was a welcoming experience and I would highly recommend your dealership to friends. More
We went back to this dealer to look into getting the Honda CR-V as we had amazing service here during our first new vehicle purchase. This second experience was just as great as the first one. We comp Honda CR-V as we had amazing service here during our first new vehicle purchase. This second experience was just as great as the first one. We compared the new Ford Escape to the CR-V and could notice the build quality of the CR-V was much greater than that of its competitor. Also, the dealership at the Ford dealer was sub par in comparison to what we are used to at Image Honda. At Ford, they seemed more confused and the sales representative knew less than what we did about the Escape. At Image, Rob is knowledgeable, responsive (if he says he is going to call you he will), and great to deal with. Walking into the dealership feels like walking into a home, all the staff are friendly, welcoming and great to deal with. I recommend Image Honda to all of my friends and family and will continue to do so. Great job again Image Honda, Rob, Paola and Julie. More
Having dealt with GM & VW dealerships in the past, Image Honda atmosphere felt the most relaxing and the Honda dealership team interaction was the most friendliest. Image Honda atmosphere felt the most relaxing and the Honda dealership team interaction was the most friendliest. More