Image Honda

Avoid IMAGE HONDA, Centennial Pkwy in Hamilton if you can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expec can. Unbelievable experience with this crowd. The last Friday in January, I bought a used Honda Fit with low mileage for top dollar - to be expected given the lack of cars for sale. Everyone seemed friendly. Unfortunately, the sale was done in a rush at the end of the day and the finance woman told me she'd noticed we always used Krown Rust. She told me that I wouldn't be able to use it on the 2020 Fit because it would gum up the electronics. So she sold me an oil deal that I shouldn't have agreed to - and sent me the details that evening. Upon reading about it, I realized that this $1099 plus tax oil treatment would do nothing to protect the underside of the car which is what I had told her I needed. I left phone messages and emailed her and the salesman saying I did not want the treatment. They cancelled it - which was good. On the Monday, I spoke to my 30-year trusted garage mechanic and he said it wasn't true. I could still do the rust prevention on the underside of newer cars. So, in my opinion, she tried to sell this to me under false pretenses. The managers Rick and Amy eventually said that Honda "does not recommend" Krown. But that is SO NOT what she told me. In my opinion, she lied. That was my FIRST bad experience. The SECOND was that when I bought the 2020 Fit, I traded in our old 2011 one but a couple of days later, realized I shouldn’t have. My son suddenly needed a car as he was moving out. So I texted the salesman back, but he said it was already gone. The manager later told me that this was true and that the deal had later fallen through – though I had no way to check that. Wow, what a fast sale!!... hardly time to clean the car up! A week or more later, I got a text from the salesman to say I'd left the 407 transponder in the car and he'd leave it at the desk for me to pick up. He did not tell me that the car was now available. When I came in, the car was in the lot, for sale! I couldn't believe it. We needed a car and, as we knew about the good maintenance history of this one, we sucked up the loss and repurchased it. I felt that the salesman had not told me the truth. When I told the story to the second salesman about how TWICE I’d been shafted and did not trust the dealership, I also asked for a new set of tires that were needed as a gesture of good will. They did include them in the deal – which I thought was good. Still, if they had no culpability, why would they have agreed? But then came the THIRD and worst experience of all. On the long weekend in May, as my son was driving north, the oil light came on and the engine started smoking. They pulled over on the highway and were towed to a wonderful garage in Keswick. The garage called to say the engine had burned out and needed replacing. There was no plug in the underside oil pan – and no oil. They said we should complain to whoever changed the oil on that car. You can guess – it was IMAGE HONDA. I called to complain and they were not helpful. Rick, the manager, did call the garage in Keswick who told him that it was obvious the plug had fallen out. It must have been installed improperly and slowly gotten loose. We found oil on my son’s outdoor parking spot which must have been dropping for awhile. But Rick and Amy refused to admit this was the case – and offered the lamest excuses – arguing with every point, including what the Keswick garage had said. They could offer no explanation for how it had happened, and took no responsibility. Naturally, sadly, this happened three days after the three-month warranty expired! STAY AWAY! Can’t trust them. Go to Sterling Honda if you can. They've always been very helpful and have better ratings. More

If I could give them less then 1 star I would. We made a purchase of Honda Pilot in May. We were pushed into buying higher model in order to get the car. Car was supposed to be delivered in June but that ha purchase of Honda Pilot in May. We were pushed into buying higher model in order to get the car. Car was supposed to be delivered in June but that has never happened. After putting downpayment of 2 500$ we had to make multiply phone calls and emails questioning about promising deal! Promise after promise took us until almost end of September when I had to call once again! They made appointment to come and seal the deal for Pilot 2022 now since they couldn’t get 2021. Now they refused to give us promised Apr 1.99 and wanted us to pay 3.19. On top of everything they wanted to sell us car base price for 8 000 more then any other dealer around us! Please don’t waist your time with them it is useless! Go else where for you bucks where you can get a much better deal and customer service! Billy was our sales agent and Paula manager we dealt with! More

Great experience, wonderful staff would HIGHLY RECOMMEND the dealership in every department..... sales team are really friendly and made the purchase experience amazing.... Thank you Image Honda. the dealership in every department..... sales team are really friendly and made the purchase experience amazing.... Thank you Image Honda. More

Horrible customer service: I went to body shop at image Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership and came back with quote for $540. i left and went back in afternoon and asked same guy to put some compound to try take damage part off and he refuse, previous people at the body shop have done for me. he rudely said to me that i want everything for free. I spend over 22000 for the car back in Jan, he is shame for the compony. More

Image Honda every one that works there is a xxxxxxxx do yourself a favor and do not go there. I bought my car brand new from Image Honda and decided to take it for an oil change. In about 15 min they told yourself a favor and do not go there. I bought my car brand new from Image Honda and decided to take it for an oil change. In about 15 min they told me that they have changed the oil but I was very surprised on how quick they did it. So I decided to check the oil stick and it was super black and clearly was not changed. Please do not trust a single word they say More

Would highly recommend Brought my car into Image Honda because a tire kept losing air. Not only did they deal with the issue right away, but the staff were friendly, answere Brought my car into Image Honda because a tire kept losing air. Not only did they deal with the issue right away, but the staff were friendly, answered all of my questions, and solved the problem immediately. This was my first encounter with Image Honda and I look forward to my next regular visit. More

Steve and Service Team were amazing Taking a non Honda vehicle to get serviced at a Honda dealership? Who knew? I had a great experience with a local business and team at Image Honda. Taking a non Honda vehicle to get serviced at a Honda dealership? Who knew? I had a great experience with a local business and team at Image Honda. Steve Dacosta, was the Service Leader and was amazing to deal with. Fair, fast and friendly service. Thanks guys! I will be back for all my service needs! More

Bought my car here. Ralph did an excellent job buteverything after purchase was a nightmare.. Would purchase from Ralph again but not at this dealership. Poor customer service. Recommend going els buteverything after purchase was a nightmare.. Would purchase from Ralph again but not at this dealership. Poor customer service. Recommend going elsewhere. More

Image Honda is very a professional dealership. Their sales representatives are amazing and their service technicians always get the job done right. Everyone is very courteous and does whatever they sales representatives are amazing and their service technicians always get the job done right. Everyone is very courteous and does whatever they can to make sure that you have a very good sales or service experience. More

Image Honda Slam Dunk their customers Image Honda sales tactics are to UpSale, Con and Slam Dunk their customers to con more profit on their sales. These cons are as thefts from our pocket Image Honda sales tactics are to UpSale, Con and Slam Dunk their customers to con more profit on their sales. These cons are as thefts from our pockets and represent severe disrespect for the customer. From the top to the bottom of the Image employee ladder you will experience significant cons on your purchases and leases and I expect you will feel as though you have been robbed by a person with a smile on their face. At that time you will feel Slam Dunked. Is this what to expect when trying to acquire a Honda? Best look else where and maybe not for a Honda! More