Baytowne Hyundai

Bought a new car This dealership was fantastic, really client focused. The dealer I dealt with (Richard Flor) was absolutely perfect. He answered all my questions and This dealership was fantastic, really client focused. The dealer I dealt with (Richard Flor) was absolutely perfect. He answered all my questions and provided me with any information I requested. Additionally he was very kind and patient with my mother and provided exceptional service while we went through this process. I can say we went to many dealerships that day, but Hyundai (Richard) offered the best experience by far and the quality of the car (Hyundai Tuscon) is also appreciated. More

Desperate at closing time on a Friday! My key had been stuck in my ignition for almost 5hrs by the time I was able to get to the dealership. Which was also closing time on a Friday! I was s My key had been stuck in my ignition for almost 5hrs by the time I was able to get to the dealership. Which was also closing time on a Friday! I was so lucky that a couple of the service department guys hadn’t left yet. They, and Kayla from the service desk, stayed to help me out for about an hour! Thankfully they were able to get my key out and I was able to relax and enjoy my weekend. I was in such a panic when I got there. And couldn’t be more grateful they were willing to stay to help me(and didn’t make me feel guilty for it). Huge thanks to Kayla and the Wilson brothers!! Great job! Hope you were able to enjoy your weekend too! Cheers More

Best experience I have ever had buying a car!,, My experience buying a car at Baytown was excellent, Adam Rotenburg was my sales Agent. He is very kind, knowledgeable and has excellent customer se My experience buying a car at Baytown was excellent, Adam Rotenburg was my sales Agent. He is very kind, knowledgeable and has excellent customer service. More

Will never set foot on this auto lot again As above - will never set foot on this property again - money hungry, lack of any feeling - like robots. Yes, the salespeople are friendly - of cours As above - will never set foot on this property again - money hungry, lack of any feeling - like robots. Yes, the salespeople are friendly - of course, they make their commission this way. But any other issues with your vehicle - beware - be very aware of your costs of any changes to your contract or even for repairs. More

Service Team Left a Screwdriver in Engine Bay I took my 2010 Hyundai Accent in for an oil change and brake repair in August 2017. (Up until then, I had only trusted Hyundai to work my vehicle.) I took my 2010 Hyundai Accent in for an oil change and brake repair in August 2017. (Up until then, I had only trusted Hyundai to work my vehicle.) A few days after the repair, I opened my hood to help a neighbour jump their car, to find a screwdriver wedged into my engine bay. I called the dealership immediately and did not receive a call back about my concern. When the dealership called asking for my business in Jan 2018, I asked if they had a response to my complaint from my last service appointment. They had no record. After my second direct ask, Dave Griffith, the Service Manager, replied to my concern. He told me he asked his technicians if the screwdriver belonged to them, to which they replied no. There was no apology, no concern for my safety, and no remorse for an issue that was clearly caused by his team - as no other has worked on my vehicle. Do not trust Dave Griffith, or Baytowne Hyundai, to do a complete or safe job on your vehicle. More

Thank you! We just purchased a vehicle through Adam Rotenberg at Baytowne Hyundai and we are totally impressed. From the first day we stepped into the dealership We just purchased a vehicle through Adam Rotenberg at Baytowne Hyundai and we are totally impressed. From the first day we stepped into the dealership, we were met with Adam's professionalism, humour, and knowledge. He is meticulous, caring, and open minded. Most of all, we were impressed with how he listened and helped us to find a vehicle that suited our needs. Thank you so much Adam! Rebecca & Glenn More

Awesome Experience!! We arrived later in the evening on a Monday night and were met by an enthusiastic and very easy to deal with salesman (Peter) in the parking lot. We We arrived later in the evening on a Monday night and were met by an enthusiastic and very easy to deal with salesman (Peter) in the parking lot. We knew what we were looking for and he helped us get what we wanted. Experience was entirely different than the one we experienced closer to home - worth the drive to Barrie! The Finance person also a very pleasant experience...overall very happy - hope that our experiences continue to be top notch! For now a 5 STAR for sure! Thank you Baytowne Hyundai. Jackie & Dan More

Outstanding Oh dear me what a fantastic mind blowing experience. I will send all of my many family members there as soon as I possibly can. Thank you ever so mu Oh dear me what a fantastic mind blowing experience. I will send all of my many family members there as soon as I possibly can. Thank you ever so much Baytowne_hyundai Hyundai for my wonderfully awesome Elantra More

Great customer service beyond my expectations.!!! I was so appreciative of the expertise and personal service my grandson and I received recently from service associate Kim I am a long time custom I was so appreciative of the expertise and personal service my grandson and I received recently from service associate Kim I am a long time customer of Baytowne Hyundai so when my 19 year old grandson experienced a very stressful and costly situation about a used Hyundai ( his first car purchase ) he had bought from another car dealer in Barrie , I immediately called Baytowne for advice. Thankfully Kim was very knowledgeable about this and in a very timely manner, addressed it and was able to determine there was a recall on this issue and the car would be fixed at no charge to my grandson. Not only did Kim deal with our car problem in a very professional manner, she went above and beyond to reassure us and make a very stressful time much easier to cope with. I have been a customer of Baytowne Hyundai for 20 years and have always received satisfactory customer service but this last experience exceeds any of my expectations. Thankyou to Baytowne Hyundai for employing exceptional associates like Kim. More

Horrible experience Extremely negative customer service. Was misinformed twice and had to stay for 2.5 hours instead of 1. Team member spoke inappropriately and did not t Extremely negative customer service. Was misinformed twice and had to stay for 2.5 hours instead of 1. Team member spoke inappropriately and did not take any accountability for the experience. I am surprised they even have a 3 out of 5 for their rating and thought this was worth taking the time to review. Very pathetic experience. More