Stephanie Shearsby | Page 26

"Out of the Box" We just purchased a used vehicle for Stephanie Shearsby and the gang at Lexus of London. Fantastic experience! Stephanie was very easy to talk to, lis We just purchased a used vehicle for Stephanie Shearsby and the gang at Lexus of London. Fantastic experience! Stephanie was very easy to talk to, listened well, and was 100% upfront about the bottom-line etc... Saving us time and energy without the awkwardness of bartering for the best price - which I really appreciated! We had wondered prior to purchase if a deal was even possible, do some financial challenges in our past. Well... it turned out that Stacie & Kylie (finance department) are not only extremely friendly and courteous, they are also amazingly creative problem solvers. Not only did they get our financing approved, they worked with us to setup a really sensible and affordable payment plan. At contract signing / car pickup, Joe (used car manager) went out of his way to ensure that my children created some memories at LOL as well... Allowing them to look around at their leisure, from the inside of a sweet Lexus convertible in the dealership. This was awesome... except for the fact that now my children want a convertible. 😳 My sincerest thanks and endorsement goes to Stephanie and all the gang at Lexus of London! More

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Customer service and fair I have purchased or leased four vehicles from Lexus of London and my experience from Stephanie, our sales lady, Allan the Sales manager and Chris the I have purchased or leased four vehicles from Lexus of London and my experience from Stephanie, our sales lady, Allan the Sales manager and Chris the General Manager has been enjoyable and fair. Stephanie delivered the last vehicle leased just yesterday and she delivered it herself to Burlington. Now that is service and we commend the service, and dedication to her work. More

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Excellent Service, friendly family atmosphere. One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has been excellent. I have been a loyal Toyotatown client,since 1974, my first Toyota a Corolla SR5. Since then I have purchased 10 Toyota's new & used. In August 2008 I became a proud and happy Lexus client. At this time I would like to speak specifically of two employees in this format. My respect and positive comments for all the staff I have encountered at Lexus of London could fill volumes. I always feel like a part of the Lexus family when I visit for service. The sales stall never fail to acknowledge me in a sincere welcoming manner. First: Stephanie Shearsby my sales representative was attentive to my requirements and the options I desired in my vehicle package.. She was and continues to very respectful and professional in all of our encounters. (Pre and post delivery). She handled all my questions in a prompt and efficient manner . On one occasion she called me while she was not on duty, to put my mind at ease regarding something I had missed in the order process. I have recommended her to a few of my associates who have expressed interest in a new vehicle. Secondly: Teagan MCCombs, Assistant Delivery Coordinator. Her expertise regarding the numerous features of my new car were explained in a simple, easy to follow presentation. Obviously the the information was overwhelming. Teagan gave me her card and said call any time for follow up of if I ran into something I did not understand understand. I have called Teagan twice, visited the dealership once for technical support. Each time I was met with a pleasant, calm, professional response. Teagan resolved all my issues. I throughly enjoyed this new vehicle experience. On occasion I have had my car serviced at other Lexus dealerships in various large centers, Toronto and Sarasota for instance, in my experience Lexus of London is excels over these other dealerships in every aspect of mine and my vehicles needs. (Sales & service) More

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Very Welcoming! I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everyth I felt very comfortable as soon as I walked in. My husband had traded in my RX-350 for an IS-250 and I was coming to pick it up. Stephanie had everything ready and the car was in mint condition. The staff took me through everything including helping me to set up my bluetooth. Stephanie also went through all the paper work in very clear terms. I did not feel rushed and all of our questions were answered thoroughly. A happy day! More

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Didn't feel like a dealership, never pressured very relaxed Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroo Loved the layout, (showroom) very pleased with atmosphere bright, sales person very organized and professional, picking up my car right in the showroom awesome touch. We went through the car features etc. While inside and my car was warm, extremely clean, and my accessories were absolutely perfectly installed, just wanted to say the showroom with attached office cubicles, nice touch every office space was very clean, desks were not full of paper etc. Cleanest dealership I've been in. On the day of delivery my sales person Stephanie emailed me pictures of my car in the morning, and quoted "happy Thursday" I have never had a sales person actually be excited for the customer. It's a nice change and I think I've switched my brand of vehicle, as I have only ever bought Honda/Acura. But service/sales persons are all very polite, even if you didn't buy your vehicle from them, Loved it very professional. More

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Wonderful service and great sales person From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her From my first contact with the dealership, the staff specifically Stephanie, was detailed and professional in her approach and manner. She knows her cars. She does not force the sale, extremely easy to deal with. More

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Great Dealership I previously had a RX350 and had a great relationship with Chris Pinelli and Karen Campbell and the rest of the staff at Lexus of London who eliminate I previously had a RX350 and had a great relationship with Chris Pinelli and Karen Campbell and the rest of the staff at Lexus of London who eliminate the hassle associated with buying and servicing a car. When it was time to replace it I asked them to help me find a new one and within days I had what I was looking for. More

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Present Sale and past Service helpful and efficient. Coming from another city, I have used this dealership for service over the past 3 years and been extremely pleased with how courteous and efficient th Coming from another city, I have used this dealership for service over the past 3 years and been extremely pleased with how courteous and efficient the staff have performed with results as expected. So when trading for a newer model I found interacting with sales equally successful as my sales person worked diligently to find us a fit on price and conditions. More

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Fantastic Experience! Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was lo Stephanie was attentive, professional, and knowledgable about the car I was interested in. She went out of her way to ensure that I got what I was looking for and more! (She even personally drove the car 1.5h to my house to deliver it!) Everyone at the dealership was likewise customer-focused and I wouldn't hesitate to recommend them to my friends. More

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Truly a Customer for Life Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your d Stephanie … YOU PEOPLE ARE THE BEST !!!!! I have been taken care of and treated with the utmost respect every single time I have come into your dealership for almost 4 years now and I really, really appreciate being treated like a “friend” rather than just another customer. My ES350 was the first purchase I have ever made from Lexus of London and as I have mentioned to Romeo Nissan (my service advisor) on numerous regular service visits, it will most certainly NOT be my last. More

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