Stephanie Shearsby | Page 27

Fantastic level of service. Highly recommended. Stephanie Shearsby was absolutely fantastic in helping me find and purchase my Lexus RX 350. I couldn't be more impressed by her professionalism and h Stephanie Shearsby was absolutely fantastic in helping me find and purchase my Lexus RX 350. I couldn't be more impressed by her professionalism and high level of service. You won't find someone who takes better care of you anywhere. If you want to be treated well, go see Stephanie Shearsby. More

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Great experience I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in I traveled from out of town to take a look at a used RX450h, Stephanie was prompt in her e-mail responses and was able to go out of her way to come in the evening to schedule a test drive. Despite it being late in the evening, we never felt rushed nor pressured to make a decision that day. We ended up agreeing on a price and the car was delivered with all requests as promised. The overall experience has been pleasant and we will definitely consider this dealership for our future vehicle purchases. More

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Test Drive NX What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test dri What a great experience testing driving the NX. The salesperson new her stuff and went out of her way to make sure that I was able to get the test drive in that day. More

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Gr8 buy! Gr8 experience! My partner and I decided to step outside of our love for BMW and ended up buying a Lexus IS F Sport @ Lexus of London. One of the main reasons for swi My partner and I decided to step outside of our love for BMW and ended up buying a Lexus IS F Sport @ Lexus of London. One of the main reasons for switching brands and getting into the Lexus was the client experience we received @ Lexus of London. Stephanie Shearsby was our sales person and she truly went above and beyond the call of duty to make our experience much more than just comfortable -- she was legendary. From the way the car was presented on our first test drive appointment to the delivery and after sales experience Stephanie was great. In fact, the entire team were terrific and worked hard to secure us a great deal. We will most definitely be back when it's time to look at replacing our second BMW. Thanks Lexus of London! Cory & Marco More

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Professional/Efficient Recently traded a 2007 Yukon for a 2013 Lexus RX350. Most of the required info was communicated via the internet. Very clean, efficient and to the poi Recently traded a 2007 Yukon for a 2013 Lexus RX350. Most of the required info was communicated via the internet. Very clean, efficient and to the point. Once the sale was made a delivery date was scheduled. We are 2 hrs away, arrived early afternoon, Stephanie had all paperwork ready for signatures, they were signed and we were back home for supper (now that,s professional/efficient). More

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effecient, and very clear description of servicing i am very pleased that you have finally hired female sales people and moved into the current market demographics.....as a professional female I am alw i am very pleased that you have finally hired female sales people and moved into the current market demographics.....as a professional female I am always looking to promote like women in business...I will be buying a new vehicle soon and am happy to work with a female.... More

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It's all about the sales people Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dea Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dealerships we had visited on line for the same vehicle. From the first handshake greeting from Stephanie Shearsby our salesperson we were treated very well with absolutely no pressure whatsoever. The accommodation did not stop there. We then dealt Kylie Burridge, Financial Services Manager who gave a clear, informative and concise overview of the purchase and what warranty services were available. These two women were very professional. While at the dealership, the sales manager came and introduced himself and thanked us for traveling such a long distance to purchase their vehicle. They delayed the delivery as they discovered two small scratches on the rear bumper which they had repaired and also replaced the 3M hood protector at no additional cost as part of the sale. If that was not enough, they had the vehicle delivered (we live 130 km's from the dealership) and picked up our trade in. This purchase was a very pleasant experience. The vehicle was remarkable and was thousands of dollars less than comparable vehicles at other dealerships. We will definitely return there for our next vehicle purchase. We highly recommend this Dealership, first class service. Mark and Martha Martin Burlington, Ontario More

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Responsive When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entir When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entire process. Always professional and very knowledgeable. More

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Sale and followup Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat tr Purchased a 2010 Lexus from Stephanie --excellent salesperson. Travelled from St.Catharines to buy because of trailer hitch and lights for my boat trailer. Surprised when lights on trailer would not work--had it fixed in St. Catharines because of fishing trip next day. Sent invoice to Lexus of London and they paid for repairs with no questions asked. Now that is service. Would buy from them again. More

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Unrivalled service We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars a We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars are a dream to drive but being treated like family when we take the cars in for servicing is what makes the experience of ownership extra special. The service staff recognize us and know us by name and always make the extra effort to acknowledge us and offer any further assistance beyond our normal servicing. Even our sales rep remembers and acknowledges us when she sees us. My two sisters each own and are happy with their Lexus vehicles but I believe our relationship with the London team surpasses any of their experiences with their dealers. More

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