Stephanie Shearsby | Page 35

Our experience with Stephanie Shearsby was not good. It was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professiona was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professional, well mannered and polite. She knew everything about the vehicle, nothing we threw at her could she not answer. What I especially liked was..before we went out to see the vehicle, she sat us down in her office and told us everything about the vehicle. Set the stage so to speak. We felt like we were in her home. She made us coffee, provided Bob and I with Tylenol as the 2 hour drive from Stoney Creek Ont was rather a challenge. Amazing young lady! Never met anyone like her before. You have a diamond in your office and I hope you realize that. Should you not, I will happily take her to my company...banking :) Outstanding customer experience, fabulous service, extraordinary attention to detail, she didn't miss a mark. We are in awe. Realizing we are coming in from Stoney Creek on Saturday, she even offered to have all the paperwork done that day so all we would have to do is pick up the keys and head back out on the highway! Outstanding service once again. Customer service didn't stop there!!! Saturday was her day off. This marvelous professional is making a special trip in to meet us when we pick up the vehicle! It is her Thanksgiving Weekend off no less. She also has a child at home, yet is willing to go the extra mile to greet us on Saturday! May I say we are so excited to pick up our lovely new vehicle and see the world's nicest gal once again. I will be making the drive to London for all my repairs and oil changes. This you have my word on. We are thrilled and impressed beyond comprehension. Had Stephanie not been the dedicated person she is, we may have taken our business elsewhere. with thanks Dorothy McConville. ps.......wait till you read this... She had to be our eyes as we live so far away...She took her personal cell phone out to the parking lot and took a video of the vehicle for us! Now try to beat that service. We have told so many friends about our experience. Good news travels fast! More

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Stephanie was very friendly and very accommodating, she met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met u met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met us at the front door with a smile. Great experience. More

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Having looked extensively for a car it was refreshing to run into Miss Shearsby at Lexus of London. This girl is a professional; far beyond programmed and robotic responses of other dealerships . She knew run into Miss Shearsby at Lexus of London. This girl is a professional; far beyond programmed and robotic responses of other dealerships . She knew her product, understood my need and we quickly come to an agreement. After the sale ,her attention to a slight problem on the used vehicle once again proved that I had made the right decision! I highly recommend Mrs. Shearsby More

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We knew we wanted a luxury SUV and were comparing BMW, Mercedes with Lexus. With Stephanie's Shearsby's help, we were confident in choosing the RX350 over the rest. The test drive convinced us of the supe Mercedes with Lexus. With Stephanie's Shearsby's help, we were confident in choosing the RX350 over the rest. The test drive convinced us of the superior comfort and quiet, smooth ride. Stephanie further explained all of the features in detail, and worked with us to arrive at a suitable financing option. Joe Mazzella was thorough in his review of the financing. We have been driving this vehicle for over 6 months and love it. Each time we have been in for servicing, it has been a delight... being attended to with care and respect.... right down to silencing a small noise in the door and supplying a courtesy car if needed. If Stephanie was around, she always took time to chat.... such a nice touch! The only complaint is that the Owner's Guide is huge ;-) More

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Excellent dealership. Sales person I dealt with (Stephanie Shearsby) was excellent and looked after everything at a level you would expect from a Lexus Dealer. Fantastic experience all around! (Stephanie Shearsby) was excellent and looked after everything at a level you would expect from a Lexus Dealer. Fantastic experience all around! Stephanie took the time to explain the vehicle and called weeks later to see how I was enjoying the car...it's the little things that count. More

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