Stephanie Shearsby | Page 13

Awesome experience This dealership goes above and beyond to make your purchase of a vehicle a pleasure! Natalie my salesperson helped me choose the right car for my need This dealership goes above and beyond to make your purchase of a vehicle a pleasure! Natalie my salesperson helped me choose the right car for my needs and was very knowledgeable and pleasant. Kevin my concierge gave me a thorough lesson on all the controls and features of the vehicle and offered many time saving tips. Lauren in the business office handled my purchase professionally while making the whole experience uncomplicated. Stephanie made me feel more than welcome as soon as I arrived. Henry reviewed the service department with me and was very helpful.Finally Chris the general manager made sure my whole experience ran smoothly. I will definitely come back to buy my next vehicle! More

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NX200t Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful wit Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful with our selection process. Rick and Stephanie were both Invested in our experience and listened to us! Kylie was so knowledgable about protection plans and got us covered for ease of mind. Kevin made sure we were comfortable with our vehicle and so knowledgable about the Lexus brand! Thank you Lexus of London! More

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Very enjoyable We initially located the vehicle on the internet and came in contact with Stephanie Shearsby. When we flew to London to see/drive the vehicle she pic We initially located the vehicle on the internet and came in contact with Stephanie Shearsby. When we flew to London to see/drive the vehicle she picked us up at the airport and, at the end of the inspection/purchase returned us to the airport - not an inconsiderable distance and out of her way. She was pleasant, knowledgable and professional. The financial end of the transaction was handled by Lauren Rossini who was equally professional and prepared. The vehicle was shipped to our home and this too was handled in a very competent manner by Lexus of London. More

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Amazing Experience Stephanie answered all my questions and was very knowledgable and professional. Made my whole experience fantastic. I would deal with Stephanie agai Stephanie answered all my questions and was very knowledgable and professional. Made my whole experience fantastic. I would deal with Stephanie again and hope to! More

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Amazing Experience! Stephanie helped me with the recent purchase of my pre-owned vehicle, and I have to say, it was some of the best service I have had. She answered my n Stephanie helped me with the recent purchase of my pre-owned vehicle, and I have to say, it was some of the best service I have had. She answered my numerous questions and took the time to make sure I found the vehicle that would suit me and my family best! I will be sending all my family and friends to Lexus of London and have given them Stephanie’s card! Thank you again to Stephanie for making my car shopping experience so great! More

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Amazing experience Stephanie made buying a vehicle so easy. I hate buying a vehicle but I felt very comfortable. Natalie helped me understand all the features of my vehi Stephanie made buying a vehicle so easy. I hate buying a vehicle but I felt very comfortable. Natalie helped me understand all the features of my vehicle and I am so grateful for my experience at Lexus of London and the amazing experience they provided More

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Amazing service Stephanie is so kind and was amazing! Much appreciated. Also Natalie helped me understand the features of my car. Thank you ladie, I am very happy !!! Stephanie is so kind and was amazing! Much appreciated. Also Natalie helped me understand the features of my car. Thank you ladie, I am very happy !!! More

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Amazing experience Lexus of London is an incredible dealership with great customer service. Stephanie Shearsby is an incredible salesperson with great knowledge and fan Lexus of London is an incredible dealership with great customer service. Stephanie Shearsby is an incredible salesperson with great knowledge and fantastic personality. She is very dedicated to her customers and made the entire process easy. I would highly recommend STEPHANIE and lexus to any one. Titto & John Glover More

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Perfect Experience Stephanie treated me professionally and kindly. She knew exactly what I wanted and was extremely knowledgeable and efficient. Once I made my decision Stephanie treated me professionally and kindly. She knew exactly what I wanted and was extremely knowledgeable and efficient. Once I made my decision on the car the process to purchase was seamless. Best experience I have had purchasing a car. Everyone at the dealership made me feel very welcome. More

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Extremely Impressed! First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie an First of all, I want to say that I normally do not write any reviews about any product or service, but I felt that writing a review about Stephanie and Lexus London's customer service was a must; to be honest, I am very skeptical about the majority of dealerships, but Lexus London was incredible, in particular, Stephanie's considerate attitude and thoughtfulness. One evening I inquired about a vehicle online, and within minutes, Stephanie had responded and asked if she could do anything to answer any of my questions and schedule a time to view the vehicle. Despite my busy schedule, she was able to accommodate all of my needs and was extremely flexible. Within a couple of days, I purchased the vehicle and was extremely amazed by the efficiency of the entire process. Not only was Stephanie incredible, the entire staff was fantastic, too -- they even held the doors open for us which I rarely see happen these days especially at car dealerships. They shook our hands, were extremely genuine and had a positive and welcoming attitude all around! Even on the day that I picked up the vehicle, the service was brilliant! Lauren did a fantastic job handling and addressing all the paperwork and sales representative, Allan Calvert, hand delivered my insurance and ownership documentation in a beautiful thank you card in Bright's Grove. I truly cannot say enough praises about my experience at Lexus London -- even my children were extremely impressed as well as we had already visited several other dealerships and were not too impressed with the service. Overall, thank you, Stephanie, for your great customer service -- you were truly fantastic! And, Allan and Lauren, thank you so much for all of your help as well. Thank you to the entire Lexus London team -- you are great! Jenn and Family More

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