MacIsaac Steve

From the greeting at reception all the way through vehicle purchase and familiarization, the experience was as positive as it was seamless. Steve, our salesperson, was the opposite of the stereotypica vehicle purchase and familiarization, the experience was as positive as it was seamless. Steve, our salesperson, was the opposite of the stereotypical car salesman- no pressure, helpful and went the extra mile More

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Steve MacIsaac was stellar from start to finish. His communication was timely, clear, and supportive, which was key to our ability to get the used vehicle that matched our criteria. This vehicle was His communication was timely, clear, and supportive, which was key to our ability to get the used vehicle that matched our criteria. This vehicle was a replacement for one that was totalled in a serious accident, and Steve's manner and practical help turned an upsetting situation into a happy one, as we drove home in a fabulous new-to-us Lexus. Brenden Gillespie also deserves a shout-out for his informative tutorial on our vehicle's features and his generous offer to be available to support us with any how-to questions that might come up in the future. This dealership knows how to treat people: They honour their word, communicate well, and want customers to be happy. They deliver quality, which is what one expects from a "Lexus experience." Thank you, Steve and Brenden! We will, without hesitation, recommend Lexus of London to our family and friends. More

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Outstanding service at Lexus of London — professional, attentive, and a truly exceptional customer care experience. I originally planned to purchase a Mercedes and was quite certain about my decision. attentive, and a truly exceptional customer care experience. I originally planned to purchase a Mercedes and was quite certain about my decision. However, after meeting Steve MacIsaac, I began to reconsider. From our first conversation, he was knowledgeable, respectful, and genuinely focused on understanding what I was looking for. He answered every question clearly and took the time to explain the features and options without any pressure. What stood out most was his straightforward and honest approach. The entire process felt transparent and well-organized. Because of Steve’s professionalism and the overall experience at Lexus of London, I changed my mind and purchased a Lexus instead of a Mercedes. The level of service made the difference. More

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GENT, went above and beyond to meet my expectations. Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend thi Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend this dealership to anyone car shopping, and ask for GENT to be your guide through the process. Most people find dealing with dealerships and salesman to be sketchy, if you want that feeling gone, GENT is your guy. More

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GENT, went above and beyond to meet my expectations. Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend thi Although problems arrived, GENT made sure to fix it for me & even came in on his day off to make sure my expectations were met. I would recommend this dealership to anyone car shopping, and ask for GENT to be your guide through the process. Most people find dealing with dealerships and salesman to be sketchy, if you want that feeling gone, GENT is your guy. More

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Nice looking show room ,comfortable waiting lounge,accessible service area. Warm welcome .nice coffee and treats lounge,accessible service area. Warm welcome .nice coffee and treats More

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Steve was a great salesman, Jasmine made the paperwork easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. easy and stress-free, and Branden gave a thorough explanation of the car. Overall, it was a great experience, and we're very happy with our purchase. More

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Our ongoing positive experiance we had with your service department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with your sales team.Steve was very approachable and responsive to any questions we had.Bo made any of the financial aspects easilyy resolved,Brendan was an excellent instructor.All in all one of the smoothest car sales experiance we have had. More

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My experience purchasing my beautiful car from Lexus of London was exceptional. I would highly recommend this dealership and its staff to anyone searching for a rewarding experience. Lisa Ali sold me my ca London was exceptional. I would highly recommend this dealership and its staff to anyone searching for a rewarding experience. Lisa Ali sold me my car. She was attentive, efficient, knowledgeable, and met every expectation. She was courteous and kind, asking me questions and verifying my wants and needs. I am so thankful for her service l, as I am now driving my dream car! Lisa and every other individual— from the Parts to Sales departments, went above and beyond to ensure that my new journey was initiated in the most satisfying ways possible. I love Lexus of London and you will too! Thanks to the team there and especially to Lisa Ali for being so engaging, personable, and valued for their professionalism! More

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Jasmine, Steve and Brenden were outstanding to work with. They were personable, down to earth, and made the entire process comfortable! They handled our trade-in fairly and professionally and clearly e with. They were personable, down to earth, and made the entire process comfortable! They handled our trade-in fairly and professionally and clearly explained the features on the new NX 350 F sport. Thank you as well for the two beautiful Lexus mugs — a thoughtful and much-appreciated touch. Wonderful teamwork! We highly recommend this dealership and the team! Thank you again! Dave and Patricia C. More

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