Dale Craig

The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

Report | Print

Very helpful, knowledgeable and efficient. He looked after our issues quickly to our full satisfaction He looked after our issues quickly to our full satisfaction More

Report | Print

I’ve been quite satisfied with all the staff. They are very helpful and look after you as family They are very helpful and look after you as family More

Report | Print

I’m always greeted with a warm welcome. They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me g They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me get my day complete! The staff are very knowledgeable and friendly. More

Report | Print

Rick was a very patient man . I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I wanted in a timely fashion ( almost too fast) promises were all kept and the the was delivered on time in immaculate clean shape .I would recommend Rick for anyone who needs help with the right car for them , he is very knowledgeable in all aspects of the cars he has in his show roo. But has no issues telling a potential client that he needs to get a specific answer for you. He was a pleasure to work with and thankfully he has a great sense of humor while being a true gentlemen . More

Report | Print

We have been dealing with Lexus since 2004, have fully serviced all 7 vehicles we've purchased new from them, service took a little dip in 2016 in service, but improved after moving 1 out of service, came serviced all 7 vehicles we've purchased new from them, service took a little dip in 2016 in service, but improved after moving 1 out of service, came back great till 2022 when it took another little dip in personal department, but have come back with a well running overall crew, keep up the great work. More

Report | Print

Excellent,well appointed, clean, very professionaly trained staff. The staff care about their customers and it shows. trained staff. The staff care about their customers and it shows. More

Report | Print

Lexus service staff continue to be the most efficient, courteous and competent when it comes to unexpected repairs. Thank you Dale and Romeo for your help! courteous and competent when it comes to unexpected repairs. Thank you Dale and Romeo for your help! More

Report | Print

Jillian is great to work with, professional and communicative. Dale is a super service advisor. communicative. Dale is a super service advisor. More

Report | Print

Romeo stands out for his exceptional customer service and deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, m deep vehicle knowledge. His team, especially Dale Craig, consistently goes above and beyond, making every visit a great experience. Thanks to them, my car always runs perfectly. Highly recommend! 🚗🌟 More

Report | Print