Dale Craig

I’ve had many dealership experiences over the years, but Lexus of London stands out as the best I’ve ever had. From the moment you walk in, there is a genuine sense of care and concern, paired with thoughtf Lexus of London stands out as the best I’ve ever had. From the moment you walk in, there is a genuine sense of care and concern, paired with thoughtful, cost‑effective advice on service options that never feels pushy or transactional. I especially appreciate being offered a loaner vehicle during service recalls, or a shuttle home when my car is in the shop. Those small but meaningful touches make a big difference and show how much they value their customers’ time and convenience. During my most recent service visit, I had the pleasure of meeting Shane, a wonderful young man with impeccable people skills. He connected on a truly personal level and made the entire experience feel effortless and welcoming. The dealership itself is equally impressive. The new fish‑bowl office design is modern and inviting, and the waiting lounge is outstanding—snacks, hot/cold drinks, charging stations, magazines, and even Lexus merchandise. The entire space genuinely screams luxury while still feeling comfortable and relaxed. Lexus of London sets the standard for what a premium dealership experience should be. I wouldn’t hesitate to recommend them to anyone. Already thinking of my next purchase from them bc my daughter loved the loaner vehicle. More

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Well I haven’t been happier or more excited about a huge purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wa purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wanted. I am most excited about being part of the Lexus Community! Thank you to Lisa and Bo especially! Great customer satisfaction with these two rockstars! More

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Excellent service at Lexus of London and the car was finished on time and to my satisfaction. finished on time and to my satisfaction. More

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Exceptional customer service from Dale each time I have interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it up easy and enjoyable. More

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Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information given without prompting. Meeting and talking with Chris Ouellette this morning was very informative. I have always found Lexus of London Service Dept to be excellent. I enjoyed their IT guru, Akeem Pearce, his foray into the IT improvements of my vehicle with me was a delight. I learned at lot! More

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Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to choose from . Jillian is professional, courteous, and responded to all my queries on a prompt and timely basis. More

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We have leased several vehicles from Lexus of London for close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan close to 20 years. The sales and service department have been exemplary. Rick Watson was very helpful and prompt to answer any questions. Brendan Gillespie delivered and explained all the new features with patience and understanding. We would also like to mention a few weeks ago with our previous Lexus we experienced a flat tire away from home on a weekend and were left without a vehicle. We were very impressed with Chris Pinelli and the Lexus of London team for sorting this unfortunate situation swiftly and professionally. More

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Another pleasant visit to Lexus of London. Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much apprecia Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much appreciated. The inclusion of a car wash on completion is also a nice touch. More

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i was very pleased with the results that romeo nissan. . achieved for me. iwill buy a new electric vehicle from this dealership. . achieved for me. iwill buy a new electric vehicle from this dealership. More

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Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech via video feed. Thanks to Dale for taking care of things. Steve More

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