Bo Shi

The lexus of London dealership was an excellent experience, from the time we started looking at vehicles till the time we made our purchase the staff were amazing at what they do, especially Gentri experience, from the time we started looking at vehicles till the time we made our purchase the staff were amazing at what they do, especially Gentrit and Bo. It's due to them going above and beyond for us, that I would definitely be coming back to lexus of London for our next vehicle! More

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We had an excellent experience purchasing our car and couldn’t be happier with the team who helped us through the process. Lisa was fantastic from start to finish. We first met her in July 2024 when w couldn’t be happier with the team who helped us through the process. Lisa was fantastic from start to finish. We first met her in July 2024 when we visited the showroom, and even though we didn’t purchase at that time, her professionalism and genuine approach really stood out. When we decided to return to Lexus over a year later, we specifically reached out to Lisa because we trusted her—and we’re very glad we did. She made the entire process smooth, comfortable, and stress-free. Bo, the Financial Services Manager, was an absolute pleasure to work with. He was clear, professional, and made sure we received a great overall deal with all the add-ons. Akeem was wonderful during the vehicle delivery, taking the time to walk us through the technical features and making sure we felt comfortable with the car before leaving. Overall, this was a truly positive car-buying experience thanks to Lisa, Bo and Akeem. We highly recommend this team. More

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Our ongoing positive experiance we had with your service department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with your sales team.Steve was very approachable and responsive to any questions we had.Bo made any of the financial aspects easilyy resolved,Brendan was an excellent instructor.All in all one of the smoothest car sales experiance we have had. More

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Everyone involved in our recent Lexus purchase was exceptional . From the individuals at the concierge , to the sales team , everyone was courteous and professional. Highly recommend. exceptional . From the individuals at the concierge , to the sales team , everyone was courteous and professional. Highly recommend. More

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Absolutely awesome experience at Lexus of London. This is our 4th Lexus and Jillian Cook was our sales professional. She was so helpful and took the time to answer all our questions. We never felt ru This is our 4th Lexus and Jillian Cook was our sales professional. She was so helpful and took the time to answer all our questions. We never felt rushed or ignored. Highly recommend her. More

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Well I haven’t been happier or more excited about a huge purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wa purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wanted. I am most excited about being part of the Lexus Community! Thank you to Lisa and Bo especially! Great customer satisfaction with these two rockstars! More

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Excellent service provided by all the staff, just took a few extra visits than expected to get the vehicle up to par. Once it was it came in great condition. Would absolutely recommend. few extra visits than expected to get the vehicle up to par. Once it was it came in great condition. Would absolutely recommend. More

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Rick & Bo were excellent to work with regarding the leasing of a new 2026 Lexus. Nice to have multiple options made available to us and succinctly explained. Looking forward to the same level of prof leasing of a new 2026 Lexus. Nice to have multiple options made available to us and succinctly explained. Looking forward to the same level of professionalism in the prepping and the servicing of our Lexus once it arrives and is put to use. More

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This is our sixth (6) Lexus we have purchased from Lexus of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendl of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendly, professional and knowledgeable about the product and servicing of the vehicles. Satisfied with both the vehicles purchased and our established relationship we have returned time and again. Jillian Cook was our Product Specialist, on this an a previous purchase and she could not have been more helpful and patient as we looked at a couple of models, colours, features and options. Thank you Jillian and all. More

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Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More

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