63 Ontario Kia Dealers

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

Rocky start that only got worse. - 4Wheel

Rocky start that only got worse. Lack of knowledge about the vehicles you are selling is unacceptable in today’s environment of well-researched consumers. With the prominence of online car reviewers, print media contributors and dedicated forums interested buyers are able to make informed decisions before even entering a dealership, they should not be met by sales people who lack even the basic knowledge of the products, offerings and even general car terms. The sales experience was under whelming to say the least. Salesperson was friendly enough but all others, financial services manager, floor manager and even those in the service department we’ve dealt with have been reserved, argumentative and downright rude. This dealership has gone down tremendously since the Suzuki days and will likely continue to worsen if basic customer service issues are not addressed. If you are set on getting a Kia, or even just curious about their vehicles, do yourself a favour and find a different dealership. Current renovations to their space may make them look more appealing, but it’s what’s inside that counts and in that regard they are lacking on all fronts. - Dissatisfied Kia owner since 2023

Dealer cooperation was desirable. - Lee

Dealer cooperation was desirable. Everyone was helpful with my requests, this includes Sebastian, James and Mark. Catherine was easy to deal with, overall the crew was great.

I purchased a 2020 challenger on line Jan 2024 i had it - wendellccallaghan

I purchased a 2020 challenger on line Jan 2024 i had it delivered to me .When it arrived i parked it covered it up. ON Saturday April 6 it got it out of storage .Today i took it to get it serviced i have drove it approximately 300kms Today the mechanic informed me the tires need replaced i couldnt believe it but he is wright. So i have phoned Brantford Kia 2 TIMES TODAY they said they would get back to me never happened now they wont take my call.

I recently had a disappointing experience with Foster Kia - ernestoandrade86

I recently had a disappointing experience with Foster Kia when trading in my 2019 Kia Forte that I bought in the same place in 2022 for a new car in April 2024. I was initially promised a trade-in value of $15,000 CAD for my vehicle. However, when the paperwork was finalized, I discovered that only $10,000 CAD was credited towards my new car purchase. Upon questioning this discrepancy, I was told by the representative that the remaining $5,000 CAD would be applied as a tax discount. Several months later, I realized that this discount was never applied. When I reached out to the dealership for clarification, they informed me that the $10,000 CAD was the actual market value of my car, which contradicted the initial agreement. The seller first told me that there was a discount on taxes and then told me that the value was what the market was saying, he contradicted himself all the time. I feel ripped off. This experience has left me feeling misled and frustrated. The lack of transparency and follow-through on their promises is concerning, I feel scammed.

Extremely pathetic service level, sales people are - salman

Extremely pathetic service level, sales people are extremely arrogant with no training what so ever as how to deal with customers, I was there to buy a car and was about t make a deal but letf jus beacse of the pompous attitude, wated my time..and has happend twice not once..

I ordered my KIA Sportage from Grimsby KIA, I was treated - Ipfraser

I ordered my KIA Sportage from Grimsby KIA, I was treated very well, and I picked it up,in November, the vehicle is outstanding, the service I received was amazing and I’d certainly recommend the dealership as second to none. Thank you Kyle McCarthy for outstanding service.

I bought a truck from Lindsay Kia Sept 26 2022. - rmacinnes

I bought a truck from Lindsay Kia Sept 26 2022. At which time I was talked into a great warranty that would be 120,000 km's on top of the 97,443 km's already on the truck. Taxes in, the truck cost me $69,209.00 1 year and 4 months later the engine blew up, pistons on the road and lit on fire. I called Lindsay Kia and explained the situation. The salesman Mack told me as I was at 122,000 km's now I had no coverage and to claim insurance and buy another truck off him. Not happy with this answer I went to another sales man at the same Dealership who told me they would come to my house, which is 2 mins drive away, and assess the truck for trade in as I was losing work not being able to drive there. 3 days passed after the date he was to show up so I called them back only to be told he was too busy making sales and he would try and see me Saturday instead of the previous Monday. Monday came and no one shows up or calls. A lady from the service Department tried to get me my warranty money back but they told me I needed to have the warranty and not use it for 4 years past the date of purchase to get a portion of the money back. So now I need to come up with $10,000 for a replacement engine and have a $70,000 lawn ornament that I am making by-weekly payments on still so I can keep a decent credit rating , put and engine in my truck and trade it to a real dealership that cares before something else breaks on it. I do not recommend anyone dealing with Lindsay Kia or 401 Auto through Lindsay Kia as you (the customer) are not in there best interests.

This dealership refused to fix my 2023 Sportage after 7-8 - Buyer beware

This dealership refused to fix my 2023 Sportage after 7-8 months of repairs. Because they can't figure out how to fix my Sportage that is making a rattling noise when accelerating, are now saying it's normal. Buyer beware!!!

one of the best Kia dealerships across Ontario and the - Far vand

one of the best Kia dealerships across Ontario and the GTA, I bought a 2024 Kia Sorento from these guys and they gave me full information and guided me about my beloved car and I am the most satisfied person from my purchase experience. Every person in this dealership was nice and friendly and helped me to find out what is my needs and what suited me the best with my limited budget, highly recommend them and you will never regret choosing them.

What a junk dealership. - Frustrated

What a junk dealership.. Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, and what difference for the better! Interesting thing, I asked the new dealership I am going to if they would get my service history from Paul Coffey. They said NO WAY! "They will not contact them, ever, and there is a reason for that." So glad to be moving on. By by junk dealer, hopefully our days are numbered

Great! - Diane

Great! Awesome staff. Ask for Jorge or Jeff. The owners here are top notch people.

Sent the wife to get an oil change 56k - not only did - Kevin

Sent the wife to get an oil change 56k - not only did they tell her that it needed new spark plugs (should be good for over 100k) at $300 plus, the technician didn't put all the bolts back in the engine gaurd which ended up draging on the ground and getting wrecked. When I called back to complain (followed by an E-mail with pictures) they lied and said the wife asked for the spark plugs and that they wouldn't do anything about the engine guard becuase thats normal. xxx? They were rude and dismissive. I'll drive to London or further for any KIA servicing. Predatory servie center with no regaurd to your investment. No accountability. Stay clear.

If there is a 0 rating I would give it for being - Shaherazadkassam

If there is a 0 rating I would give it for being overpriced. Horrible place. My 2013 Kia soul went in for service, we needed to put in a computer. Just to diagnose the problem was $190, then I brought a used computer which I bought from a junkyard, they took it to put in the car but said they could not because it was registered to another car, which they knew prior to accepting the work. So they want to charge me now another $400 for work that was not done on the car because they did not put the computer in. They are saying that their labour of 2 hours costs $400. I will be reporting them to BBB - Best Business Bureau

Horrible service, do not waste your time here, they will... - The Don

Horrible service, do not waste your time here, they will accuse you of someone, and deny you service. Mike Brown was the salesperson on the lot and treated us nothing but xxxx. He called the cops on us and kicked us out the dealership! Is this how you treat your customers, Mr.Brown?

The worst company ever bought a car from them and never - Okydokey

The worst company ever bought a car from them and never told the car had engine problems the owners are awful and racist (religion) as well was told by the manager not to bring my Muslim friend with me and I am taking them to court and called OMVIC as well be careful what you buying people

Don't even know where to begin but here it goes. - Beth

Don't even know where to begin but here it goes....... Product and Service are absolutely terrible.  Brought our Brand New Kia Sportage (bought from Sudbury Kia dealership) to Muskoka Kia for routine maintenance and detailing.  Was told that mandatory Brake Inspection was due and then denied telling it was mandatory and charged us for it when actual fact it is only suggested for it to be done. Got the car back with scrapes from the vacuuming on door frames, interior decals came off and they decide to change the front plate cover to their own Muskoka Kia plate cover while the Sudbury Kia dealers plate cover still on the rear?!  They do not take any responsibility!  Stupid us, bought a Brand New Sorento at Muskoka Kia dealership. Within 5 years had many issues with the Brand New Sorento.  Don't ever buy used.  Buy new and take advantage of the bumper to bumper warranty and rust control module because you will use it!  Air Conditioning replaced twice, side mirror motor replaced, Water Pump replaced, leather seat easily tore but replaced, wheel bearing replaced and rust in many places.  If we could rate this dealership no stars we would!  Being in Muskoka doesn't mean it's good.

Came in to have a rattle checked plus get an overpriced - Unhappy

Came in to have a rattle checked plus get an overpriced oil change. What I got was a refusal to check the rattle and an oil change so bad that it leaked all over my driveway. To make matters worse the service manager refused to respond to numerous requests from me. I wish the ratings started at zero because that better describes my experience. I'd never buy or service my vehicles at that place ever again!

I visited the dealership to purchase two vehicles, - ONSDA

I visited the dealership to purchase two vehicles, Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent an email that Carnival LX+ was there. I replied immediately and visited the showroom the next day. He told me that it was sold out recently. Instead, I found an in-stocked Sorento. I did a test drive and decided to choose it. I cancelled the deal for Seltos and chose Sorento. But there weren't floor mats. He told me that he would send mats when they would be stocked. I sent an e-mail to him from time to time to check the status. However, I didn't receive any reply from him. On the day of my 1st service, I visited the dealership and asked about my floor mats and the salesperson. They said he left the company, and nobody knew about my mats. I gave up to get the floor mats. I bought a set of floor mats from a third-party supplier.

Anderson Kia - Sherry1961

From the minute we walked in the door at Anderson Kia we felt like we were the only customer that mattered. The customer service is second to none.

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Seem to pass the buck never get a straight answer was always - Sorrento

I took my 2005 Sorrento in for minor maintanence timing belt and crank sensor and they had cracked the power steering pump now blaming person I bought it from not one leak going in but not leaking coming out pumping out of power steering pump be careful more bad than good

Purchased a used Toyota Tacoma from this shady... - Thomasm2

Purchased a used Toyota Tacoma from this shady dealership. One week in the check engine light came on. Got the truck looked at and found out the o2 sensor was bad. Called the dealership and the told me to go fly a kite. Horrible Service!!!!!!! All this place wants is your money. Until they get it they are your best friend. Once they have it they treat you like garbage. Don't go there.

Used Car Purchase - C. Dixon

This dealership was amazing. Mark Hamilton was friendly, informative, and very helpful as it was my first time buying from a dealer and it could not have gone smoother. I will be returning in the future when it is time to buy again and I will be recommending Kia to everyone I know who is in need of a new or used vehicle. Thanks!

Kia Sudbury gave me a fair deal on my trade-in 7+ years - Phil

Kia Sudbury gave me a fair deal on my trade-in 7+ years ago, and have done a great job maintaining my Rondo. They are a very busy garage, so book services in advance, but they are always prepped and ready to work when i arrive on sched.

As electric cars become more common, I think people will... - NofGTA

As electric cars become more common, I think people will discover that finding a dealership that can be relied on is very difficult due to the new technologies involved. So if people need a dealership that is great with electric cars, I have had nothing but excellent customer/technical service from Orangeville Kia. I bought my 2020 EV there and they also are very fair about pricing.

Terrible experience. - clmcgriskin

Terrible experience. Should have walked away from the start. Salesperson was quite indifferent to me being there. He didn't make sure I was informed about the vehicle I was looking at, or satisfied with it. I ended up getting a van I hate because of a front windshield defrosting system that obscures my vision. I bought this because my family really needed a new van, and the dealership told me it was the last one they had coming in any time soon. I foolishly said I would take it, and the salesperson made no attempt to make sure it was what I would be comfortable with. Never buying another vehicle here again if I can help it.