63 Ontario Kia Dealers

Excellent service as always! - Paul D

Excellent service as always! Vic is a class act and great to deal with...honest and professional.

Tremendous experience with service advisor Kevin Mangal. - Jason G

Tremendous experience with service advisor Kevin Mangal. His honesty and integrity earned my business. I suggest seeing him, he is patient soft spoken and explains everything by the book. Thank you Kevin I will see you again for my next service. Jason G

Good service start to finish. - CC

Good service start to finish. Mileage was more than expected for a new vehicle, but otherwise was a good experience.

My sales Rep was Nar. - mokhles_tawfik

My sales Rep was Nar. She is highly recommended, She made the car buying process smooth. She is extremely helpful and knowledgabll

I thought the service was great and very helpful. - Bande235

I thought the service was great and very helpful. I didn't receive a red bag with a socket that unlocks the 1 lug nut to remove the wheel so snow tires could be put on. The dealer provided a new set without a cost. I was pleasantly pleased.

positive experience with this dealer i met kyle who - bravehart

positive experience with this dealer i met kyle who showed me the car showed all the options and had a test drive and bought the car rans went over all the options available for extended warranties picked up the car and met with kyle again revied all the car options again very happy with this dealership and highly recommend if your looking for a car

Sales team and management at the dealership was very easy - Jimmy

Sales team and management at the dealership was very easy and enjoyable to work with. I got a great deal on my car and turn around was quick.

Great communication between the tech , customer service - hstoveld

Great communication between the tech , customer service rep and the client , me. Very helpful staff

I am disappointed with my experience purchasing a used - Sarah

I am disappointed with my experience purchasing a used vehicle from Kia Orleans. When I bought my vehicle, I was told it had been inspected, yet shortly after taking it home I discovered the emergency brake mechanism had not actually been connected to the vehicle. This is not something that should ever be missed in a safety inspection. More recently, only four months after purchase, I received a “top up coolant / do not drive” warning and discovered the coolant was extremely low. This suggests either the coolant level was not checked properly at the time of sale, or there was an existing issue that was not identified. I understand used vehicles can have wear and maintenance needs, but these are both basic safety and mechanical checks that should have been confirmed before the vehicle was sold. I expected better care and attention to detail from a dealership. I hope Kia Orleans improves their inspection standards so future customers do not have to deal with these kinds of issues so soon after purchase.

Used vehicle had undisclosed damages. - spitboxah

Used vehicle had undisclosed damages. Detail was not done at all. Key fob taped together hidden until vehicle pickup. I could never recommend this dealer to any family/friends. Stay clear. Filed a formal complaint and will be making a claim against this seller. They should be embarrassed and ashamed.

Reception is painless and they set expectations for - mrmatthogg

Reception is painless and they set expectations for exactly how the appointment will play out. During your wait they provide timely updates. Waiting room is comfortable!

I have no trust in this dealership. - Vik

I have no trust in this dealership. I bought a used vehicle in 2023, and within a few months, it broke down in the middle of the road. The engine light came on, and the car would not go above 100 km. I immediately knew this vehicle was affected by the Knock Sensor Detection System (KSDS) recall after doing some research. I took the car back to the dealership, and they reset the engine light by saying they had updated the software and according to KIA the engine supposed to be under extended warranty to 10 years or 200,000 KM. Even with this class action lawsuit, this dealership is not bothered by it. However, from that point on, the engine started burning oil much faster and making noise after a few long runs without any warning lights. I took the car back to the dealership several times, and the service advisor (Karla) said, “Nothing we can do until the engine dies or the engine light comes back on.” During that period, my wife was expecting a child, and I needed a vehicle to commute to her appointments with my other daughter. Since she was high-risk, we had to go to Hamilton from Niagara Falls. I was too concerned about having my family in this problematic car, and I felt like they were made aware of the situation but did not care to fix it. From that point on, they were completely ignorant about it. Since then, I have been spending my time, energy, and money on this car, hoping it does not break down again in the middle of the road with my family in it. Now car’s engine is so shaky that I can feel and hear the engine knocking. Took car back to the dealership and they kept my car for two days and gave me estimated cost of repairs for $3000 and charged me $62 for that inspection and previous expenses out of my pocket, including oil top-ups, early oil changes, and spark plugs are countless. If they genuinely want to help customers make the right choice when buying their first car or favourite car, this is exactly opposite what they did in my case. This dealership is not the one to trust. They are more interested in making money than in helping customers.

The managers, both Brandon‘s Brandon Keene , and the - hodge.wade

The managers, both Brandon‘s Brandon Keene , and the other are both Losers My car has been driving around for the last eight months with unregistered plates, which I paid for to get registered to the car been pulled over numerous times with unregistered plates spoke to both Brandon’s the managers at Markham Kia via text via email via phone call. So after getting pulled over on a few occasions and being told by the police and service Canada that the situation needs to be fixed by the dealership, it is now seven months of driving around without plates that are registered to the car no phone calls no return phone calls from both of these losers

Lying sales staff, including the manager. - Ryan

Lying sales staff, including the manager. I purchased a Mazda CX-9 and the aftermarket “gold” warranty after the manager assured me it can be used at any dealership in Ontario, including Mazda. First visit to Mazda I was informed they never heard of that warranty. The warranty only covers work at three shops is the city of Windsor. They also gave me a discount of $500 on the vehicle when I noticed an imperfection only if I posted a good review before I drove the car off the lot.

My first time buying an electric car and had reservations - JosephM

My first time buying an electric car and had reservations about the purchase but through talking and reviewing the product I was convinced I was doing the right move to electric. The car is fun to drive and of course very quiet and has nice easy-to-use features

I leased a vehicle here in June 2024. - iang

I leased a vehicle here in June 2024. While Desmond on the sales team was attentive, knowledgeable and very helpful, my experience with the finance and service departments have been pretty bad. The communication through the completion of the lease agreement was poor, and a subsequent maintenance/3rd party warranty issue was handled very badly. When I raised my concerns to management, I was essentially ignored. In short, in my experience you can expect a highly engaged sales experience that is completely let down by the finance and service experience to follow. Buyer beware.

Worst dealership in Ontario, serviceanager tried to lie - tyler

Worst dealership in Ontario, serviceanager tried to lie through her teeth. My fiance has a forte that came with a warranty package that includes free oil changes for life ( that's how THE DEALERSHIP advertises it, however they have recently decided if you don't perform their recommended maintenance package they will no longer follow through, and tried convincing and insisting to my fiance that she will pay more to do it herself which is an absolute bold face lie. If you buy from Kia stay away from the warranty's. We were looking at upgrading to an SUV there soon as my fiance is pregnant, but now there's a 0% chance I deal with them again. And the device manager thinks it's on to act incredibly snarky with customers which in my opinion isn't good practice.

i would like to compliment plaza kia on your excellent - paulinealbaum0

i would like to compliment plaza kia on your excellent service. i brought my car in for service and immediate action was taken to look after the necessary problem. My compliments to your service man Cliff. thank you

Seems barrie kia specializes in non transparency sales - Glen

Seems barrie kia specializes in non transparency sales techniques, increasing interest rates and payment lengths from those initially stated. Months later a flat tire required towing to the closest dealer, regrettably barrie. The service department out and out lied to us about the large staple that caused the puncture (we presume that part was true, but when you get repeatedly compromised at a dealership you start to mistrust them), anyway the service managress told us we needed a new tire and also a new rim as the shorseshoe staple had puncture the rim in two locations requiring a new designer rim.. I said I thought that was unlikely and wanted to see the tire and rim. After some time they provided a photo of the rim with a small interior surface scratch and the comment that "Oh, there was no puncture after all" . Judging from the price of the tire replacement I'm sure the price of the specialty wheel would have been charged at close to $1,000 dollars. I believe that is bordering on fraud.

We recently purchased a Sportage SUV from Mississauga - ccampbell3803

We recently purchased a Sportage SUV from Mississauga KIA. We were impressed by this Dealership especially Subeet Randhawa who took the time to patiently walk us through the whole process and explained the new "bells and whistles" we were unfamiliar with. Very nice young man who was a great help to us.

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

I would never buy a car at this dealership again. - Maggie

I would never buy a car at this dealership again. I bought a Sportage on September 19th. I traded in my old Sorento. I forgot to take the old plates off the car. Then on October 31st I got a 407 bill in the mail! Someone had driven on the 407 with my old plates on October 1st long after I had sold my car!!!! I went into the dealership first thing on November 3rd and asked to speak to a manager. I spoke to the General Sales Manager Soheil and explained what had happened. I also asked why no one had ever called me when they noticed my plates were still on my car? He said he would look into it and get back to me by end of day. Later that day I got a call from a person by the name of Aaron who claimed to be part of the acquisition team. He said the car was auctioned off and the plates were destroyed. While the car was being towed the plates probably got scanned on the highway. He said he would get accounting to reimburse me for the 407 charge. I had to then go to Service Ontario and wait in line for over an hour to cancel my plates. It is now November 20th and I still haven’t gotten my money back! No call back, no apology, non compensation for this huge misstep! When I was considering buying the car the sales guy Matt couldn’t stop calling asking if I was interested in the car and when I was coming in…now it seems like everyone has lost my number! I love the service department here! That is the only reason they will still get my business. Rob is great and treats all customers with respect! As for the sales department! Go somewhere else to buy a Kia! Customer service doesn’t stop once the car is sold!

Professional services and high-end treatment from the - GH Hamza

Professional services and high-end treatment from the seller doha and manager Abdoul .Thank you for all

Easy going , and easy to deal with, mark Townsend really - Shawnw

Easy going , and easy to deal with, mark Townsend really hooked us up, will be back for my next one.

I would not recommend this dealership to anyone. - Deppesh

I would not recommend this dealership to anyone. I purchased a used car and noticed during the test drive that the vehicle displayed an oil change reminder. When I picked up the car, the reminder had been cleared, which led me to believe the oil had been changed. However, later that same day, I received a warning that the engine oil level was very low. When I contacted the dealership, they admitted they hadn’t changed the oil but had simply reset the notification—without informing me. This lack of transparency and basic responsibility is extremely disappointing. Never trusting this dealership again.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

What a bunch of clowns. - webbeyes

What a bunch of clowns. Filled in their online form requesting "best price" and clicked "contact me by email only." I have received 6 texts, 7 phone calls, and one email. None of them included what I asked for. I ended up begrudgingly interacting with the Sales Manager by text instead. Provided him my detailed specs, and advised that I am actively test-driving vehicles. He simply sent me a link to their (not up-to-date) online inventory telling me to find what I wanted on my own. Clearly not a dealership that intends to sell cars to motivated buyers.

Pathetic sales attitude from Sean Caillemer, the Sales - cedric

Pathetic sales attitude from Sean Caillemer, the Sales Manager. Very high handed and dismissive. I would avoid this dealership at all costs.

I went in to get an oil change and they also fixed my - Amy Morissette

I went in to get an oil change and they also fixed my license plate with no problems at all! Absolutely amazing customer service and fast service! Would 100% recommend purchasing from Kia.