Beware of deceptive sales tactics and poor aftercare at - Amiee M.
Beware of deceptive sales tactics and poor aftercare at Toronto Kia on Danforth.
Our experience with this dealership was deeply disappointing. Lack of professionalism and rude attitude from the GM Trevor Headrick and sales Mohammad Fazeli.
During the purchase process, after hours of back and forth, we signed the bill of sale—only to be told in the finance office that the tax rebate had been applied incorrectly. Despite the document being signed by everyone, including the General manager, we had to re-sign a new agreement on the spot, with added costs. After seeing other reviews mentioning last-minute price changes, it seems like a common tactic here. How can someone who deals with bill of sales daily make such a careless error if not on purpose?
Additionally, we were promised a cargo liner in exchange for a 5-star review. After six months of silence, we followed up—only to be told the deal was actually $75 off the item. This was obviously never mentioned before and instead of owning up to their misleading tactics once again we were gaslit to believe this was always what was conveyed . At this point the general manager, Trevor Hedrick, stepped in and again instead of owning up to the mistake and deception for a good review, he spoke with us with extreme condescension, essentially accusing us of lying.
It’s clear that once the sale is made and the review is secured, customer care is no longer a priority. Will definitely be escalating this issue so more customers are aware of the deceiving tactics , lack of ownership and lack of professionalism in handling customers.
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