Took delivery of new Civic in Oct 2024 and the vehicle - keastv
Took delivery of new Civic in Oct 2024 and the vehicle had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. Pretty sure the PDI is supposed to catch these issues and they should be addressed before the customer picks up the vehicle. The dealership agreed to replace the panels as well as replace the mirror assembly. Panel replacement required that the trim on all the doors also be replaced.
The dealership had the vehicle for about three days and when I picked up the vehicle I discovered fresh scratches in the paint on the PS windshield pillar, DS window pillar, both mirrors as well as on the window seals along the door. There was a dirty fingerprint on the cloth door panel as well as dirty dust fingerprints on the PS door panel. The same dust/dirt marks were also on the edge of all seats closest to each door. I also discovered that they did not replace the mirror assembly as was promised and written on the work order.
I sent numerous emails to the assistant service manager Sarah Evans as well as the sales manager Trevor Carew as well as the general manager. This was in November, and at no time has anyone from the dealership attempted to contact me to address my concerns.
I realize problems can arise when servicing a vehicle, but professionalism would dictate doing the right thing and addressing the issue rather than ignoring the customer and hoping they will loose interest.
Taken from the Whitby Honda website:
If you're part of our "family", you already know about our commitment to outstanding customer service and satisfaction and to being your dealership of choice in the region.
Sounds like a great commitment, unfortunately, I found that this is not always the case!
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