I do **NOT** recommend purchasing a vehicle from this - Kimberley
I do **NOT** recommend purchasing a vehicle from this dealership or using its service department.
I also want to share my ongoing experience with the Honda CR-V I purchased here.
Over the course of my ownership, I have experienced numerous issues with both my vehicle and my interactions with this dealership. Most recently, my vehicle has already undergone **three turbocharger replacements** and is now potentially facing a **fourth**. In addition, I have spent **thousands of dollars** replacing fuel injectors and ignition coils, yet the underlying issue remains unresolved after **five repair attempts**.
What has been most disappointing is how this situation has been handled. I was informed that unless I allow the same service department—the team that has been unable to resolve the problem after multiple attempts—to work on my vehicle again, I will not be provided with a rental vehicle.
As someone who relies on my vehicle to commute more than an hour each way to work, being left without reliable transportation places a significant burden on me.
As a loyal Honda customer, I expected accountability, transparency, and meaningful support when a recurring mechanical issue could not be resolved. Instead, I have been left to deal with the financial costs, inconvenience, and uncertainty of a problem that has persisted despite repeated repairs.
I am sharing my experience to raise awareness and in the hope that Honda, Honda Canada, Performance Honda Mayfield, and the General Manager of the Honda Mayfield dealership will take this matter seriously, stand behind their products and service, and work toward a fair resolution for customers when repeated repair attempts fail.
I simply want to be treated fairly throughout this process, and unfortunately, that has not been my experience.
Based on everything I have gone through, I cannot recommend this dealership or its service department. I strongly encourage anyone considering purchasing a vehicle or having one serviced here to explore other dealerships instead.
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