Performance Honda Mayfield

I do **NOT** recommend purchasing a vehicle from this dealership or using its service department. I also want to share my ongoing experience with the Honda CR-V I purchased here. Over the course of dealership or using its service department. I also want to share my ongoing experience with the Honda CR-V I purchased here. Over the course of my ownership, I have experienced numerous issues with both my vehicle and my interactions with this dealership. Most recently, my vehicle has already undergone **three turbocharger replacements** and is now potentially facing a **fourth**. In addition, I have spent **thousands of dollars** replacing fuel injectors and ignition coils, yet the underlying issue remains unresolved after **five repair attempts**. What has been most disappointing is how this situation has been handled. I was informed that unless I allow the same service department—the team that has been unable to resolve the problem after multiple attempts—to work on my vehicle again, I will not be provided with a rental vehicle. As someone who relies on my vehicle to commute more than an hour each way to work, being left without reliable transportation places a significant burden on me. As a loyal Honda customer, I expected accountability, transparency, and meaningful support when a recurring mechanical issue could not be resolved. Instead, I have been left to deal with the financial costs, inconvenience, and uncertainty of a problem that has persisted despite repeated repairs. I am sharing my experience to raise awareness and in the hope that Honda, Honda Canada, Performance Honda Mayfield, and the General Manager of the Honda Mayfield dealership will take this matter seriously, stand behind their products and service, and work toward a fair resolution for customers when repeated repair attempts fail. I simply want to be treated fairly throughout this process, and unfortunately, that has not been my experience. Based on everything I have gone through, I cannot recommend this dealership or its service department. I strongly encourage anyone considering purchasing a vehicle or having one serviced here to explore other dealerships instead. More

I had a serious situation come up with my 2017 Honda CRV, to make a long story short this was because of mistakes and neglect by Oakville Honda. I had my car looked after by Sheldon the mechanic, he did a su to make a long story short this was because of mistakes and neglect by Oakville Honda. I had my car looked after by Sheldon the mechanic, he did a superb job with my vehicle, I found him to be very informative, professional with excellent interpersonal communication skills. The car runs smoothly, and sounds so much better upon start up, I am very pleased with the work that was done on the car. The customer service from Vince was on point, he was kind and understanding as this was very disheartening for me. I will continue to visit Performance although it’s a little further out. K. Thomas More

A pretty serious issue came to light in September 2024 - confirmed in February 2025 - about whether or not the dealership actually conducted a wheel alignment. This came about even though I put this condit confirmed in February 2025 - about whether or not the dealership actually conducted a wheel alignment. This came about even though I put this condition in the purchase agreement, plus they submitted an inspection report stating that all was good regarding the wheel alignment/undercarriage. Also, I emailed them a reminder about it AND texted the salesperson before heading over to get the vehicle. Anyway, without airing all of the details going back to December 2023, their General Manager, who has been in the position since February 2024 (Alan Shepherd), made good the concerns via backing the vehicles they sell, either new or used. So, if you have a problem, get in touch with Alan. He will fix it. More

Recently I bought a car from this dealership, sight-unseen, and the process was...interesting (timing is everything, see more below) but all was made good in the end. In terms of service, pretty sight-unseen, and the process was...interesting (timing is everything, see more below) but all was made good in the end. In terms of service, pretty excellent from general manager (Steven Duong) to front desk manager (Aaliyah William). Bottom line is they will take care of you. If an issue arises, they will sort it. Honesty? Yes, high ethical standards. Great team feel overall. My service agent was Bobby Heffer, a keen, caring and knowledgeable salesman who will go above and beyond to get the right deal for you, right on time. Recommended. We had an issue with a key member of staff being off sick which delayed our transaction, but the dealership smoothed it over and that's all that matters. Admittedly I was...probably a pain in their sides but they didn't let on. So many members of staff smiley, attentive and wanting to help. Pride in their word showed. Top marks, Performance Honda Mayfield! More

Very good experience at Performance Honda. Dealt with Tanya, she made buying a vehicle extremely easy and I highly recommend seeing her if you're looking to buy! Tanya, she made buying a vehicle extremely easy and I highly recommend seeing her if you're looking to buy! More