Markham Honda

Very disappointing experience with Markham Honda Service. On August 10, I was called by the Service Manager and told that my tire inflator part was ready for pickup. I went to the dealership, waited for o On August 10, I was called by the Service Manager and told that my tire inflator part was ready for pickup. I went to the dealership, waited for over an hour, and was then told that one of the parts was damaged and not ready. Why call a customer to come in without checking the part first? And why make me wait over an hour to tell me this? I was also very disappointed with the Service Manager’s attitude and lack of professionalism. After waiting almost four months for this part, I expected much better service and communication. Unfortunately, I will not be returning to Markham Honda for this issue. More

We are writing to express our deep dissatisfaction with our recent experience at Markham Honda. What should have been a straightforward vehicle trade-in turned into weeks of broken promises, misleading inf our recent experience at Markham Honda. What should have been a straightforward vehicle trade-in turned into weeks of broken promises, misleading information, poor communication, and unnecessary financial stress. When we visited the dealership, salesperson Pervaiz Gauhar avoided answering our questions about our trade-in value and instead recommended a pre-owned Honda CR-V EX-L. Having previously owned a CR-V Touring, we specifically asked about the differences between the two trim levels. We were told that the only differences were smaller wheels, no hands-free power tailgate, no roof rails, and a lower-quality audio system. Based on that information, we agreed to proceed. After taking delivery, we discovered that the EX-L also lacked features such as the rearview camera washer and rain-sensing windshield wipers, which had never been disclosed to us and would have affected our purchasing decision. We were also quoted a payment of $429.18 bi-weekly with a $2,000 down payment, only to discover during the finance appointment that the payment had increased to $510 bi-weekly and the required down payment to $6,000. Our experience only deteriorated from there. We waited nearly an hour and a half past our scheduled appointment with the finance manager while accompanied by our infant child. We were not allowed to inspect the vehicle before signing because we were told it was being safety certified. After signing, we were required to leave our trade-in at the dealership immediately, despite explaining that I depended on it for work, because we were repeatedly assured that our replacement vehicle would be ready within two days. Those promises were broken multiple times. The delivery was delayed from Thursday to Saturday, then to Monday, and throughout the process we repeatedly had to chase dealership staff for updates, often receiving no response at all. Even after finally receiving the vehicle, our problems continued. Nearly two weeks after trading in our previous vehicle, another payment for its financing was withdrawn from our bank account. When I returned to the dealership, I was told that the lender still had not received the loan payoff, despite more than the stated processing time having already passed. This created unnecessary financial stress and demonstrated yet another failure to properly manage the transaction. Our experience with Pervaiz Gauhar, Danish Paracha, and Anmol Pathan fell far below the level of honesty, transparency, and professionalism that customers should expect. We were repeatedly misled, the agreed financial terms changed without warning, communication was consistently poor, and commitments were repeatedly broken. Based on our experience, we cannot recommend Markham Honda to anyone expecting respectful and trustworthy customer service. We expect this matter to be reviewed thoroughly and appropriate action to be taken to ensure that other customers do not experience similar treatment. More

For me, Honda has been more than just a car company. From my sporty two-door Civic Si in the 1980s, to the practical Civics of the 21st century, and now my beloved 2008 CR-V, Honda vehicles have been so From my sporty two-door Civic Si in the 1980s, to the practical Civics of the 21st century, and now my beloved 2008 CR-V, Honda vehicles have been some of the most reliable partners in my life. After 18 years of ownership, my favourite CR-V began having air conditioning issues last summer. Every Honda I have owned has exceeded 300,000 kilometres, and I simply was not ready to give up on this one. I visited multiple garages trying to fix the problem. Each repair seemed to work temporarily, only for the air conditioning to stop working again a few weeks later. For the past two years, this issue has had me making repeated trips to repair shops. Out of desperation, I remembered reading a sign at a Honda dealership years ago: “Don’t open your hood to a stranger.” It was time to bring my CR-V home. If Honda could not fix it, then I would finally let it go. My original dealership had changed ownership, so I began looking for a new one. I asked Gemini for a recommendation, and it suggested Markham Honda. It turned out to be one of the best decisions I have made. From the helpful initial phone call with Chris in Service to the excellent execution by King, every step of the process was well organized and communicated thoroughly. I am deeply impressed by this extremely professional group of young people at Markham Honda. King communicated with remarkable clarity and showed a genuine understanding of my attachment to this vehicle. He put considerable thought and effort into finding the most practical and feasible solution. This experience has completely changed my previous impression of dealerships as being purely profit-driven. Markham Honda is truly one of a kind. As long as King is there, I will never take my business to another dealership. More

I purchased a 2024 Honda Odyssey this week at Markham Honda. I was a probably a difficult client with a few demands. They treated me with courtesy and respect. I have to thanks my sales associate Yase Honda. I was a probably a difficult client with a few demands. They treated me with courtesy and respect. I have to thanks my sales associate Yaser, the used car manager Ali and the business finance manager Danish. They were all top drawer professionals and would highly recommend them. Dave J More

Booked an appointment for tire chance but then they asked me to wait 2.5 hours when i arrived there. Very unprofessional team. They all look unhappy already me to wait 2.5 hours when i arrived there. Very unprofessional team. They all look unhappy already More

My husband and I had a great experience at Markham Honda all thanks to our awesome sales rep Julio Dominguez. He was super professional, honest and not pushy. He listened to what we needed and helped us pur all thanks to our awesome sales rep Julio Dominguez. He was super professional, honest and not pushy. He listened to what we needed and helped us purchase our new car. I can’t say enough positive things about him, definitely ask for him when you go! More

Poor communication and unscrupulous behaviour. Multiple sale staff listing cars that are no longer available so they can Bait and Switch you to another car. Look at the reviews of Markham Honda a Multiple sale staff listing cars that are no longer available so they can Bait and Switch you to another car. Look at the reviews of Markham Honda and some of the other Dilawri group dealerships and you will hear the same comments over and over again. Janet Ni, Customer Retention, doesn’t reply to your messages. More

Stay far away from this dealership. I was helping a friend purchase a vehicle and we had already agreed on a deal. The moment we told the finance manager, Danish, that we did not want a I was helping a friend purchase a vehicle and we had already agreed on a deal. The moment we told the finance manager, Danish, that we did not want a warranty on a used vehicle, he completely lost his professionalism. He began arguing with us, raising his voice, and speaking in a rude, condescending manner. He then tried to pressure us by falsely claiming that my friend would not be approved for financing unless we purchased a life insurance policy on the loan. This is blatantly misleading and unethical. When we asked for written information or a brochure explaining what the warranty actually covered, he refused and instead scribbled random numbers on a piece of paper. When we questioned the extra fees, he became defensive and hostile rather than transparent. This felt like a high-pressure sales tactic designed to confuse and intimidate customers into paying for unnecessary add-ons. Completely unacceptable behavior from a finance department. Save yourself the stress and take your business elsewhere. More

I just purchased a 2026 Honda CRV LX 2WD from Markham Honda. I wish to express my appreciation for the excellent services provided by Julio Dominguez, Mac Tang and Denis the manager. It was a very positi Honda. I wish to express my appreciation for the excellent services provided by Julio Dominguez, Mac Tang and Denis the manager. It was a very positive experience for me. Prakash More

Title: Extremely Unprofessional and Difficult Experience with Finance Manager Danesh My experience with Danesh, the Finance Manager at Markham Honda, was extremely disappointing and far below professional with Finance Manager Danesh My experience with Danesh, the Finance Manager at Markham Honda, was extremely disappointing and far below professional standards. After cancelling my extended warranty, it took over two months for the refund to be issued—a delay that was unnecessary and avoidable. During this period, communication from Danesh was poor, unhelpful, and often dismissive, making the entire process far more stressful than it needed to be. When the refund cheque was finally provided, it was issued in a way that caused significant complications at TD Bank. Even the bank staff confirmed that the cheque's format was unusual and created problems that could have been easily avoided with proper attention. Instead of guiding the process smoothly, Danesh’s approach consistently created delays, confusion, and obstacles. For anyone considering working with him, I strongly recommend being cautious and prepared for potential issues. This was one of the most unnecessarily difficult financial interactions I’ve had with any dealership. I hope future customers are treated with more professionalism and transparency. More