36 British Columbia Toyota Dealers

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

Purchased a new 4 Runner with Platinum trim package. - bjdumonceau

Purchased a new 4 Runner with Platinum trim package. Worked with outstanding Product Advisor Tala Crossley. Excellent product knowledge, took the time to explain many of the features of the vehicle and implemented others as well. Best customer service I have experienced buying a new vehicle. Thank you Tala.

Enky went way above average to make sure we were happy - MARJO

Enky went way above average to make sure we were happy with our purchase. Would and already have recommended both him and your dealership. (And Gord too)

I had my winter tires removed, and summer tires put - Ed

I had my winter tires removed, and summer tires put installed. I was informed by my service advisor, Sherry that my vehicle was due for an oil and filter change, which are I agreed to. Uber drop me off at home and also pick me up on completion of the job which is done on time I would like to thank both Adam and Sherry for helping in my service issues. Everything was done on time as indicated when my vehicle was dropped off.

To Rocky Tian of Open Road Toyota in Richmond, respect is - JimmyC

To Rocky Tian of Open Road Toyota in Richmond, respect is earned thru Honesty and Integrity. Sadly, you are not qualified to be that kind of a person. This sales and lease consultant do not keep his promise. He said he will give me freebies once we close the deal. I negotiated for the price, a very reasonable price for him and me (I could have negotiated for more because I know the vehicle has been in the lot for more than 3 months) but I chose to leave some extra margin for him. After signing, I phoned about the freebies he promised. He replied no more because he gave me discount. What is he talking about? Discount are approved by sales manager and not sales consultant! I'm not after the value of the gift he will give me, it's more of his token of his appreciation for my business. If this person cannot keep his promises, how can you trust him for your second biggest investment after a house? This really surprised me!

I am here to rave about the excellent treatment I - saj2026

I am here to rave about the excellent treatment I received from Greg Yung, sales rep of Langley Toyota. I was a customer who required the utmost patience as my decision making process was very slow and emotional. I was in the dealership for nearly 5 hours and Greg was with me every step of the way. He was beautifully human with me, compassionate and yet still a strong sales man. When in the end it was between purchasing a car from Langley Toyota or another dealership in Surrey, what won me over was the humane and caring treatment I received from Greg, hands down. I drove away with a 2024 Toyota RAV4-- a beautifully strong vehicle for the long haul drives I regularly do. I continue to be very grateful for the purchase. I see on this website others sending positive reviews about Greg. I am not at all surprised. If you are looking to buy a car from Langley Toyota, ask for Greg Yung-- you won't regret it.

Michael Beck was very professional and understanding - salimm

Michael Beck was very professional and understanding about my service issue. Michael explained to me very kindly and knows his job very well Michael is very good at what he does. Thank-you

Excellent experience with the sales team. - Carla

Excellent experience with the sales team. Really appreciated how Vik answered all of our questions with excellent product knowledge and provided a no-pressure sales environment. This is our fourth Toyota from Vernon Toyota. We highly recommend Vik and the Team. (We travel from another city to purchase from this dealership).

I had an appointment scheduled with a sales - aishley

I had an appointment scheduled with a sales representative at Toyota Victoria, but due to unforeseen circumstances, I was passed on to a different salesperson — and the experience that followed was deeply disappointing. From the moment we began speaking, his attitude was dismissive and condescending. He told me outright that I knew nothing about cars and that I should simply follow his recommendations. When I explained that I was working within a budget and did not want to take on debt, he made no effort to ask what that budget was. Instead, he assumed I could not afford a new vehicle — a presumption that was both unprofessional and disrespectful. I had come in with a clear plan: I wanted to view five specific vehicles. Rather than honouring that request, he pushed me toward an overpriced used Honda sitting on their lot — one with a cracked windshield, no less. This kind of disregard for a customer’s needs and preferences is simply unacceptable. What made this experience worse is that this attitude was not isolated to one individual. Two sales representatives at this dealership displayed the same rudeness and lack of professionalism. I want to be fair — I will not paint everyone at Toyota Victoria with the same brush. However, I will be reaching out to the dealership owner directly to request a review of their sales team’s conduct and performance. Customers deserve to be heard, respected, and treated as capable adults. As for me, I walked out and visited another dealership. They listened, they respected my needs, and I drove away in a Toyota — the car I had always intended to buy. Sometimes the best response to poor service is simply to take your business elsewhere.

so incredibly useless and condescending. - N

so incredibly useless and condescending. They say to contact them with any issues, then when you do that, they can’t help.

I am dealing with Harry and Bob, they are super nice - Micro

I am dealing with Harry and Bob, they are super nice people and always go one step further.

Had a bad experience with Services area. - tg_mota

Had a bad experience with Services area. I’ve come to my appointment due to a noise in my car and after a few hours the responsible person gave me the feedback that the problem was the engine mount and it would be done. Everything was fine and I went home to pick up the car the next day. After some time on the next day, the service person texted me saying that instead of changing the engine mount I’d have to replace many other undercarriage parts and the cost (that was covered by warranty at the beginning) would now be $8,000 (EIGHT THOUSAND DOLLARS). Now explain something to me: how can a service area professional say that an engine mount needs to be replaced if they didn’t even check underneath the car?? How come a professional company like TOYOTA give me such a wrong information making me go home calmly and then changing the WHOLE STORY and charging me $8000? Regardless of the end of this shameful story for your SERVICE DEPARTMENT, please be aware of how you do your services so that you can be more respectful to your clients, since you are representing a great brand like Toyota. Changing now to 1 start because after all that, when I called the body part shop the staff had zero empathy to try to solve any problem AND ASKED ME TO CALL SOMEWHERE ELSE. Great job you’re doing here Toyota. 👍🏼

My husband and I recently purchased a car from Bridger at - Travel Freedom

My husband and I recently purchased a car from Bridger at this dealership. He was very professional and kind, and took the time to find out about our lifestyle needs. It had to be a thoughtful decision to move my husband, as a long time "big truck" person, into a Highlander Platinum SUV which we are extremely happy with for our future travel needs. We also received a good trade in value for our existing truck. We had a stress free experience, and appreciated being treated respectfully as a potential long term business client, not just a transactional sale.

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

I was so overwhelmed with most amazing purchase - yosybarr

I was so overwhelmed with most amazing purchase experience. Tre was the most kind, respectful, Sales representative I’ve ever had. He was new to the game but just WOW, hey Toyota he is an amazing asset to your team. He went above and beyond always keeping me up to date with my purchase. If he didn’t know the answer he went out of his way to get the info and get back to me. Thank you Tre 😊, and of course I would like to thank the other Tre in finance, you were fabulous. To the two Tre’s I am so grateful that you were the team to help me get to the finish line. Kathleen

We took our 2005 Camry in to get the door locks fixed - don.dolphin

We took our 2005 Camry in to get the door locks fixed with the fob. After paying $180 per hr. to diagnose the problem they wanted me to pay $946 for parts up front. I was concerned so I asked to speak to the mechanic who diagnosed the issue and he assured me he was 99.9% sure this was the problem. Turns out he misdiagnosed the problem. I am out $1250 and no fix and I went on line to see this is a common problem with all Toyota so much so Lemon Law is trying to secure a class action lawsuit against Toyota. Service Manager accepts no responsibility and wanted me to pay more for further diagnosis. Pathetic service. Never go near this dealer !!

We recently purchased a 2022 Toyota Venza and had an - ernesto.obieta

We recently purchased a 2022 Toyota Venza and had an amazing experience thanks to Mr. Eman Raguin. He made the entire process smooth and stress-free, guiding us every step of the way. His service was truly outstanding and exceeded our expectations. We are extremely happy with our new vehicle and the exceptional service we received. Highly recommended Mr Eman and Toyota Regency Vancouver!

We had the pleasure of dealing with Alex in sales and he - suebeeseed

We had the pleasure of dealing with Alex in sales and he was great! Knowledgeable and engaging. We felt like we were dealing with a friend not a pushy salesman. Would definitely recommend him! Ryland in finance made the whole procedure smooth and effortless. Thanks Duncan Toyota!

Lee Macdonald did an amazing job of selling us our first - karlamac7

Lee Macdonald did an amazing job of selling us our first EV and explaining how everything works. We had a very positive experience at Nanaimo Toyota!

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

Great experience, professional staff and friendly support... - B. Ghashghaee

Great experience, professional staff and friendly support and service. They gave me a peace of mind and left me alone with car to decide which I never seen this in any other dealerships. Usually they stick with you like glue until your brain is washed and getting numb. But in valley Toyota you are absolutely free and comfortable. Manager of used department Dustin he is well educated and knows how to run the business. I do appreciate all the staff kindly specially Shauna. Highly recommended Vally Toyota in Chilliwack ,BC.

The owner of this dealership changes deals without - DonnaM

The owner of this dealership changes deals without discussion, is comfortable ignoring requests for communication, assumes sales and service income while ignoring clients. The staff is comfortable treating long term clients rudely or with a “just trying to do my job” reply. There is something very strange going on with the lack of professional response. Almost like they think they are supposed behave like they do. Off putting.

Avoid this service center. - rtoor

Avoid this service center. My 2023 RAV4 Prime had a total screen failure (no speedometer). This is a known safety recall that currently has no fix beyond replacing the whole screen, making the vehicle illegal in BC and unsafe to drive. The service team refused to help me contact Toyota Canada for a solution because they "didn't want to wait on hold." The Service Manager, Eric, sent me home in an unsafe vehicle twice. When I pushed for him to help me further, even just a basic phone call to Toyota, he became hostile and threatened to cancel my service entirely. I had to go to a different dealership to get basic help. Awful and unprofessional service to treat a customer this way, especially when safety is involved. A note for others: Eric mentioned he was giving other customers the same treatment (in a bizarre attempt to justify his actions). It is NOT normal for a dealership to send you home and tell you to call Toyota yourself. Literally the next dealership I called was more than happy to help beyond the bare minimum that Eric and Granville Toyota were willing to do. I was a "Customer For Life" at this particular dealership, but I would recommend anyone to avoid this place. You have options; go somewhere else.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

2007 Chevrolet 2500 - jordan_mallais

I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time

Terrible service. - Ciesielski.c10

Terrible service. Asked twice to get a replacement screen for my console 2012 4Runner. They brought in wrong model both times, said they would call me when correct one arrived. Never called. Avoid them if possible

Great service overall - CAF

A big thanks to Robert. He was very helpful in explaining what all of my options were pertaining to my brake service. He didn't try to oversell getting my brakes done, as they were good enough to take me well into the next service, I appreciated that as my finances are limited and if he had advised me to get them done instead of waiting, even tho it would have been a hardship, I would have had them serviced. He also told me what to expect at my next service. I liked that fact that my services can be pulled up by computer so he was also able to tell me when the last time my air filter had been changed. The shuttle driver was busy when my car was ready so Robert even picked me up himself. I didn't expect it, but did appreciate the fact that he remembered that I had a new dog at home and was worried about it being left alone too long! Just an example of the small things that add up to excellent service that goes beyond the technical aspect.

Have only ever owned Toyota cars. This is the... - Lynn

Have only ever owned Toyota cars. This is the friendliest, most efficient, fairest dealership with which I’ve dealt. Appreciate very much the knowledge and service provided by Laura Lister and Dave Corrigal.

Andrew and his team were beyond excellent as my wife who - Gary David

Andrew and his team were beyond excellent as my wife who has a terminal illness was eager to get a vehicle that was on order” they expedited the process !! I am grateful beyond belief Thank you for your professionalism and efforts