Jim Pattison Toyota Victoria

JP does not care about customers when they walk out the door if there is a complaint. Ignoring clients is their specialty. I've had 2 negative experiences now. My first one, I was overcharged for an ext door if there is a complaint. Ignoring clients is their specialty. I've had 2 negative experiences now. My first one, I was overcharged for an extra coverage. When I asked about it I was basically ignored for three weeks. On April 13th, took my jeep in for year anniversary oil change/tire rotation, and I wanted the back passenger tire pressure checked as it seemed lower than the other three. I was told if it needs a repair that it would be $50 which is fine. Come back after an hour, was told there was a nail that had to be removed, paid the $50 and drove away. Nothing seemed any different, tire still low. I drove back to say I didn't believe the tire was fixed. I was told I would be contacted in a few days. Rep called a few days later and told me to give it a few days to reset, that made sense so I gave it a few days. After a few days I believed they did do the tire rotation as now the front passenger tire was lower. On April 18th I contacted him again to state tire pressure was still low, and he admitted that there was NO nail in the tire and that it was a faulty repair on that tire from BEFORE I bought the jeep. I said I want a refund for the $50 repair then as it was NOT my fault and I will take my jeep to an actual tire shop to have it looked at. He said he would get back to me about the refund. As of Saturday May 2nd I still had not heard from him so I called him and he said he would get back to me on Tuesday, 3 days ago. Still no call back, emailed GM that day, still no response so here I am 😀 So don't think they care about you when you walk out the door. More

I had an appointment scheduled with a sales representative at Toyota Victoria, but due to unforeseen circumstances, I was passed on to a different salesperson — and the experience that followed representative at Toyota Victoria, but due to unforeseen circumstances, I was passed on to a different salesperson — and the experience that followed was deeply disappointing. From the moment we began speaking, his attitude was dismissive and condescending. He told me outright that I knew nothing about cars and that I should simply follow his recommendations. When I explained that I was working within a budget and did not want to take on debt, he made no effort to ask what that budget was. Instead, he assumed I could not afford a new vehicle — a presumption that was both unprofessional and disrespectful. I had come in with a clear plan: I wanted to view five specific vehicles. Rather than honouring that request, he pushed me toward an overpriced used Honda sitting on their lot — one with a cracked windshield, no less. This kind of disregard for a customer’s needs and preferences is simply unacceptable. What made this experience worse is that this attitude was not isolated to one individual. Two sales representatives at this dealership displayed the same rudeness and lack of professionalism. I want to be fair — I will not paint everyone at Toyota Victoria with the same brush. However, I will be reaching out to the dealership owner directly to request a review of their sales team’s conduct and performance. Customers deserve to be heard, respected, and treated as capable adults. As for me, I walked out and visited another dealership. They listened, they respected my needs, and I drove away in a Toyota — the car I had always intended to buy. Sometimes the best response to poor service is simply to take your business elsewhere. More

Bought a used vehicle from Jason & Margo - a pleasure to deal with both - Jason has full knowlege of the vehicle I was interested in with no presure & Margo was as equally helpful and knowledgable of the pr deal with both - Jason has full knowlege of the vehicle I was interested in with no presure & Margo was as equally helpful and knowledgable of the process of purchasing a vehicle with an unusual request with no problem More

They need to fire most of their staff and re-hire. I've never experienced such dishonesty before at a place that is supposed to be reputable and trustworthy. I wasn't able to open the doors using my f I've never experienced such dishonesty before at a place that is supposed to be reputable and trustworthy. I wasn't able to open the doors using my fob on my prius and brought my fob in to the parts department to have the batteries replaced hoping that was all that was needed. They said they put new batteries in and told me it was free of charge. Unfortunately the doors still wouldn't open which led me to make an appointment to get a new fob. I was quoted over the phone $400.00 but when I showed up to the appointment, they gave me a quote of $600.00. So I left and didn't go back. I recently went away and left my car at my friend's house. He put in new batteries and told me my doors work just fine. I'm so upset! I can't believe they would have lied to me about this. The inconvenience it has caused is inexcusable. I will never go back there again! Absolutely disgusted with the staff there. More

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1! More

Not a happy camper today. I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete. I was expecting 1-2 hours. Things have been getting worse for me as far as getting appointments and waiting around for the service to be completed the last several times I have had my car serviced at this dealership. I am a snowbird and can compare this with how I am treated at the Toyota dealership I regularly use in Henderson Nevada. I ended up leaving without getting the service done having wasted over an hour of my time, and will instead get the service done down south in another few weeks. In Henderson the wait time will probably be less than 1 week, and they provide a complimentary shuttle to take me home and pick me up if I don't want to wait the 1-2 hours it is likely to take. This is not a knock on my extremely reliable Toyota RAV4. I will still buy my new RAV4 from this location because to date my experience with their sales department has been excellent. I am going to see if I have better luck with the service department in Duncan next time my car needs servicing even though it adds about 15 extra minutes to drive their instead of to downtown Victoria. I would not complain if the Victoria service department had informed me that there would be an extended wait time today and would I like to rebook. In fact I would have given them an attaboy and 5 stars. More

The service team and Norm/Service technician have indeed restored in the Toyota brand name. Have been a loyal customer for more than 40 years. Have had a few negative experience with various Toyota service restored in the Toyota brand name. Have been a loyal customer for more than 40 years. Have had a few negative experience with various Toyota service centers in western Canada and started losing faith in the brand. But Norm and the folks at Jim Pattison were able to change all that. I’ve bought a brand new 2023 Venza Hybrid XLE in Alberta. In the first year, it started giving some minor concerns, but every time I took it in to have it checked out, they always had excuses for everything I told them. I was tired of their attitude and stopped asking for help since it was more aggravating than fixing those minor concerns but this time, the concern was more serious. A phone call to JPToyota, Chris assured me that it was covered under warranty. Although they were very busy, these folks told me that reheat could fit me in with a quick inspection rather leaving the car for the day. They made time to see my car for a quick prognosis by Norm/the service advisor and as soon as he pinpointed the problem, he quickly had the parts ordered and replaced the defective parts within 2 days. Amazing job. Since he learned that we are one family car and just moved here from Alberta and needing a mode of transportation, he arranged to have the defective parts replaced with minimal time loss or additional car to use while it was in repair. I appreciated the fact that there were no down time involved except the time they needed to replace the parts which took about an hour or so. Great work all around from these folks. You guys deserved a big KUDO from me. Without this positive experience, I will probably look to other brand name for a future vehicle. Your team have made Toyota proud. This is a ten out of ten review for you all. THANK YOU. More

bought my used 5 year old Matrix from JP Toyota and got extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire storage and switched them out during the twice annual service. Even fell for their, "oh, its time to have this (not needed) service done....once. Every single time, in the semiannual service, they said they checked the spare tire and confirmed it even when I questioned them on it. Move up 5 years when I am out of town and get a flat due to a nail and then find out that my spare is nearly flat as well, having been neglected for many years. Worse was, my tires were not technically safe to drive on as cracking between the treads was apparent on all four summer tires. On top of that, during one recall, there was a piece of plastic (broken from something) left in my cup holder compartment and I then realized I couldn't move the driver's seat back as much as I could previously. When I asked the service department about that all they claimed that it must have been found within my car in the cleaning. That is why I stopped having my car serviced as JP Toyota. Service support is horrible. The car is great, but I won't be returning to JP Toyota for its replacement or any service, ever again. More

Sales staff display a sense of entitlement. You are going to pay the full sticker price and we are going to give you 60% of you vehicles value in trade, and you are going to like it! Take your You are going to pay the full sticker price and we are going to give you 60% of you vehicles value in trade, and you are going to like it! Take your hard earned money to a Dealership that respects your business. More

Thanks Nick for finding us the most perfect SUV. You made the whole process start to finish easy and very smooth. We can't wait to take our first road trip! I highly recommend Nick to anyone lookin You made the whole process start to finish easy and very smooth. We can't wait to take our first road trip! I highly recommend Nick to anyone looking for a vehicle at Toyota. More